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Customer Ratings & Reviews

Your price for this item is $944.99

Customer reviews

Rating 4.5 out of 5 stars with 4664 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers recognize the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet for its large capacity, effective cleaning performance, quiet operation, and ease of use. However, some customers have expressed concerns regarding the spin cycle, the effectiveness of the agitator, and the machine's ability to maintain balance during loads. There are also some worries about the long-term reliability of the washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 4,664 reviews
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 4 out of 5 stars

    Excellent Product/Expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine. Easy to use. Relatively quiet. The size is also great for a family of four. Only function missing is the ability to save and create a custom cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    I don't regret buying this one.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, a pretty solid washer so far. I have been putting it through the ringer... no pun intended. Handles a nice big load, it's really intuitive. No complaints so far. Very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Easy to use even by me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use, quiet and cleans clothing very well... only down point , if you’re short like me 5 feet tall- it is difficult to retrieve clothes from the well of the machine. Otherwise I love it !!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Size

    Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I admit I have only been using this for a day or so, but I am really impressed. Due to the virus I installed this myself. It went in easy and was basically ready to use out of the box. My experience comes from units I used as a kid as well as several used basic models I had purchased previously. They always worked and did their job, but this one is just better. It is quiet, efficient, and I can't say I have ever seen my work clothes come out as clean as this washer did. In fact, I managed to get what used to take 2 days or so of laundry done in a single day in part due to its size but also its speed and efficiency. I haven't played with all the settings yet but I remain impressed with it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Absolutely love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, cleans clothes very well and is the quietest washer I’ve ever seen. Glass top door is really nice and the capacity is incredible!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Old Reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought one just like this 11 years ago it recently had issues so we decided to buy the updated version of the same model with .5cft larger tub

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    My super washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s easy to use and holds two quilts easily. Also it’s not noisy. It was installed quickly and safely. I like how it has many different washer levels. It also has very good reviews.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. My old washer broke and we've been working this one a lot for the past week and super easy to use. Clothes come out clean, love the big capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great machine!!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine! It’s spins the clothing so quietly and cleans our laundry like I have never experienced with another washing machine. I’ve had no problems with it so far in the year that I owned it at it plays a cute song at the end.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Takes some getting used to...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guess we must be old school! Never had an agitator- less washer. Getting used to this method of cleaning. I still always use the "add fill" water option on my loads to get more water. Yes, the cycle times are MUCH longer than a standard washer, but the results have been good so far. Clothes are coming out clean and seemingly less wrinkled. We'll see about the energy cost savings over time.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    My favorite purchase from best buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer!! You can stick so much in at once. It's very deep. Helpful when it comes to washing bedding. Quick, quiet and leaves are clothes smelling so good.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Samsung 5.0 Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING. It is hard to believe how easy this is to operate. Clothes are cleaner than any machine I have ever used and I can also wash a king-size comforter.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Quite the Machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my 5 year old GE washer broke (twice) I realized that it was pure garbage and I could no longer dump money into this horrific product. Nevertheless, even in comparison to a “perfect” GE washer, there really is no comparison. This Samsung is amazing. Quiet and efficient, it’s almost like it’s not there. Clothing has come out amazing each and every time. I highly recommend. Btw, the Best Buy delivery team were great in every way.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great top loader

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is great it has a super large capacity very quite virtually no vibration gets my work clothes very clean and is great with delicate items

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Large capacity, easy to operate, cleans clothes great! I put excellent for the price because at the time we got it on sale and it beat all prices from competitors

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Very good washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer. Clothes come out very clean. Big and quiet. Only thing that I don’t like is the detergent drawer, sometimes it’s hard not to pour outside the drawer!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tub is large for the bulky bedding. No more taking it out to be cleaned. It is quiet. Clothes seem fresher. The clothes are spun out so good it takes less dry time. Washer also is self cleaning. Love this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Washing my cares away with my new Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to purchase a new washer in March as our old one just died. This was our first Top-Loading Washer and a step up with the Samsung brand. We like the open window to watching our clothes getting washed. With the quarantine it is a new game for the family. It is so quiet, easy to use, clean and efficient. We have made a family dance out of the catchy song at the end of our wash which has made washing clothes a blast! Buy this product and you to will enjoy washing clothes with some fun tunes to the dryer!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Happy wife

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is everything we hoped it would be: large capacity, quiet operation, and elegant design. Plus we caught a great sale!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    SO QUIET!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other reviewers commented on how quiet this machine is and they are right. I was concerned that this 5.0 was too large for us but so far all loads are customized and do not waste water (or time) with smaller loads while also roomy enough for blankets etc. Great expectations for durability.

    I would recommend this to a friend