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Customer Ratings & Reviews

Your price for this item is $944.99

Customer reviews

Rating 4.5 out of 5 stars with 4664 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet for its large capacity, effective cleaning performance, quiet operation, and ease of use. However, some customers have expressed concerns regarding the spin cycle, the effectiveness of the agitator, and the machine's ability to maintain balance during loads. There are also some worries about the long-term reliability of the washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 4,664 reviews
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Amazing unless you're short.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. It does a wonderful job cleaning laundry, and bedding is a breeze! The only downside is that its so big that I cant reach the bottom of the inside of the washer to get socks because I'm too short. When I think about it, maybe this is an issue with me and not the washer. I recommend this one!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance
    Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Fits my king size comforter. Cleans well. Cycles are a bit long but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    FAB WASHER

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Have loved it ever since I bought it. Fairly quiet. Works good and has great features!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Cleaning Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Holds big loads, like a queen comforter. Feels like it gets my clothes cleaner then previous front loader. And spins more water out so not heavily soaked when cycle is done. Easier work for the dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great clothes come clean great washer have recommend to my son

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great after a few months

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep in mind, this review is only after a month of owning it. I first want to say, the load capacity is huge. I really love how how much is available. It is also very easy to use and I love how our water and electric bills are lower due to it being hight energy and water efficient. Be sure to get it on sale, which is most of the time. If it is not on sale, wait a couple of weeks and it will be again. 9/10 would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Happy so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had the washer a few weeks. I am still getting used to the features but I love the large capacity. I have found that if I use a lower spin cycle, my clothes don't seem as tangled. I like the deep fill option since I found sometimes the auto fill doesn't seem to be enough water.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Overall a great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does its job and it does it well. I didn't realize that it had up to 5 rinse cycles, which by the way will make the wash over 2 hours. I'm sure there is a time and reason why you would need to rinse a load up to 5 times, but I have never have found a reason why yet. We have noticed that if you use the "fabric softner" option that the time it takes to complete a load increases drastically which has detered us from using fabric softners. Otherwise the load size, quality of wash and overall performance is great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Very quiet washer. Love that I can fit my King size comforter and it comes out clean and not too wrinkled.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Love my purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine! It's very efficient and because theres no large agitator inside of it there's more space and i feel it's more gentle on your clothes. It's also fun to watch because the top lid is see through. It is a little big for the space I have but was able to make it work. Just be sure to measure!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Balance, Spin cycle

    Rated 3 out of 5 stars

    samsung clothes washer 5.0 cu ft

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a bit complicated to use for my mom. I have issues with it getting unbalanced when washing lane bedding. It is a large capacity but gets unbalanced easily in spin cycle. suggest adjusting the spin button to lower setting when washing large bedding. Otherwise works well

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Samsung Customer, I see that you are having problems with your Samsung Washer not spinning out properly and know this can be frustrating. I would like to offer some of our best practices to get you the ideal results each time. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/#check-your-washing-machine-load-size-and-the-cycle-you-are-using
      If your issue persists, please do not hesitate to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143524207. We would like to thank you for becoming a part of our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the capacity. It really gets my clothes very clean. I find it extremely easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Blanca C from Wilkes Barre Best Buy got it right!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this washing machine. I had just moved into my house. There aren't any laundromats close by and even if there were, they are quite pricey with me averaging between 25-$50 dollars per session. Calculating at $25 a week (low end), I decided that getting my own was the way to go. I went to Best Buy Wilkes Barre and Blanca C was my Home Advisor. When I say she went above and beyond, she totally treated me like I was her family. When I wanted to get the cheap Insignia one, she taught me why I needed this one. She asked what I needed and matched me with the best selection. The must-have is the spigot inside of the washing machine, which allows me to rinse or spot clean things in the machine. The machine is extremely low noise and has a ton of great features.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is AMAZING! It is very quiet, cleans well, has lots of options to meet the needs of your specific load and it is very easy to use.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      An amazing washer for all of our amazing customers like you, Alicia! ^Jecca Samsung

  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Great washer, Family of 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this Washer!!! I am part of a family of 5 and I can wash my 3 children's clothes together with no problem!! Their clothes smell great, and is so clean. This Washer has a see through top, and we catch ourselves looking at the clothes wash like a movie lol!!! I love all of the wash options!! I wash me and my husband's clothes on normal and I wash the kids clothes on Heavy duty. This is our first time getting a washer without an agitator and I am a changed woman!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    I needed a washer, and boy did it deliver

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were in desperate need a washer and after some time we finally came across these. They washers are great for those who hate doing laundry along with this it is also pretty dummy proof and by that I mean my 10 year old son can use it with ease. In short it is a simple washer with simple options and does a phenomenal job at cleaning our laundry.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy with this Washer Easy to use, large capacity, great spinn cycle

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    Almost good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this washer, as well as dryer combo delivered and installed yesterday. Best Buy delivery and installation was awesome, no complaints there. Both the washer and dryer look great, the controls and very intuitive and modern. Lots of cycle options and tons of space, fits a lot of clothes. The active waterjet is a nice feature, don’t know how much it’ll be used though. Now the bad- I have washed 3 loads since installed. First load (towels) had no issues. Was very happy with my purchase. 2nd load (clothes)- washer kept beeping so I went in to check on it. Had an error code. Googled the code and it said there was an issue with the incoming water. Checked my lines, no kinks, plenty of pressure, water was on. Restarted the load. Water started to fill...error. Same thing. Restarted...error. Restarted...finally took off. 3rd load (bed sheets)- started off good, filled up fine. Went into spin cycle, heard it beeping. Went to check it out...error code. Googled that code. “Unbalanced and retrying”. Washer filled back up, ran another cycle, then error. Same thing. Did this 3 times then I finally opened the lid and moved the sheets around. Finally finished its cycle. Overall, I’m happy with my washer dryer combo. But if I keep getting error codes then I will either be having someone come look at it or returning it. I shouldn’t have to keep assisting it just to finish a cycle.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi HoosierMan! I have this link (https://bit.ly/2E7vfaC) that I believe will be useful to you. It has information on error codes from the washer and what to do about them. ^Jecca Samsung

  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Samsung happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The huge capacity, it's quiet...ish, efficient.....love it! Many thanks to the delivery gentlemen from Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Washer Part Deux

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washer to replace a two year old Whirlpool that started spewing oily gunk into the the tub as clothes were washing, thus ruining many of them. We've had it about a month now and are very happy. We like the features. The clothes come out nice. Nice large capacity. I hope it lasts much longer than two years.

    I would recommend this to a friend