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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 4,670 reviews
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Fantastic washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did without a washer for 5 years & decided to buy one. I researched for a year before buying. This machine is so quiet I have to check to make sure it is running. I've never had anything this quiet. The tub is so huge it can wash a weeks worth of laundry...& more. Clothes are very clean when they come out of washer. I am very pleased I decided on this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Thumbs up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size of load it can wash is great. Can do one load once instead of three loads in my old washer. Turns doing the wash a short process. I got the big matching dryer to go with it. Washer is easy to use and real quiet. Haven’t had long to give review for the long hall but l feal good about the outcome. Had it delivered and give them a big thumbs up. Very good experience.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    DIRT AND GRIME GONE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my washer finally "gave up the ghost" I had to fine a new one that would be sturdy enough to handle dirty clothes from two teenagers, one construction worker and a farm hand. My go-to place is BEST BUY. I found a Samsung washer that has been absolutely wonderful. Our clothes come out clean, the machine is quiet and boy was the price right. As always, thanks BEST BUY.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Top load again!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having had a front load for 12 years, it finally went out. My wife and I never really cared for the "front load" aspect. When we went looking for a new washer, we knew that we wanted something big enough to handle large blankets and comforters. Well, we got what we wanted!! Absolutely amazing how much fits in here, and how well it cleans!! I would highly recommend this washer to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Really great mid-priced washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shopped around (online, during stay-home mandate) so was really worried about what I would actually get. I couldn’t be happier with this huge capacity washer! Looks great, cleans better than I’ve ever had before (whirlpool, and sears kenmore). Also has a deep fill option, pre-soak and a see thru lid. Love, love, love!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Amazing Washing machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are expecting a new little one shortly and with the amount of clothes we already have we needed something bigger. This thing fits the bill. We are able to wash everything in one go instead of having multiple loads with our older washer. We are even able to wash our king comforter in this thing and it does an amazing job. Clothes feel so nice now and they really feel clean.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Absolutely love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new washer! I haven't had a new one in 15 years. Just wanted an up to date washer and dryer and i don't think i could've done any better! The tub is huge! I have to stand on my tip toes to get to the bottom. Only thing i had to get used to is the compartment for the laundry soap and having no agitator. Samsung products are the best in my eyes.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Extra cost seems worth it, excellent machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this washer. Defaults to "General" laundry setting whenever it powers on, which is fine for most of my loads. I use the "Bedding" cycle for sheets and pillowcases as that setting seems to use a higher volume of water to really move the items around in the suds. Love not having to do battle with the central spindle that my last top loader washer had. All variables can be adjusted before starting the wash cycle - wash temperature, deep water, how many rinses, level of soil etc. Many more settings than I have need for on a regular basis, but I don't need the manual to figure it out. Controls are very easy to understand. Machine is quieter than most on wash, rinse and spin cycles and beeps to let you know the laundry is ready to move to the dryer. Cost is a bit higher than the basic type of top loader but so far seems worth it, hope the machine is also durable. I use Gain laundry pods in case you wanted to know. Very high efficiency detergent, low sudsing.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very happy how clean the Clothes are.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this washer for 2 months??, Im am very please with the results of how clean the clothes are. The features are very handy and easy to set.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the performance and load capacity of this washing machine. It is quiet, the anti-vibration feature works as advertised, and it is large enough to wash a king size comforter.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Samsung top load washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold the old GE washer that had an agitator and purchased the Samsung washer with the impeller. It washes way better and don’t have to worry about things getting tangled in the agitator.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Nice Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, easy to use high capacity washing machine ...

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Happy wife, Happy life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife absolutely loves this washer. We filled our kitchen with Samsung appliances over the past 5 years so the choice for the laundry room was a no brainer. The washer is quiet, efficient, and loaded with great features. We weren't due for a dryer but we liked the washer so much we bought one a couple of weeks later. Best Buy is a great store for buying stuff like this

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great, Quiet Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer! It has plenty of settings for our needs and is wonderfully quiet! Our washer before was quite loud so we absolutely love that we can't hear it running when the laundry room door is closed -- our laundry room is in the center of our home. It's a workhorse! We are able to wash our king sized bedding with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Quality washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large machine, works well, if off balanced it’ll let you know to fix the clothes inside. Can wash big blankets without concern

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good unit, quiet and large capacity my comforter never fit so well in past large capacity washers. Only thing that is kind of a bother is the soap dispenser is set back hard to add soap and softner.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet and easy to use. Then capacity makes it easier to do big loads.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Noise level

    Rated 5 out of 5 stars

    Laundry Pair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, Easy to use, efficient, and very quiet.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Olsons, I would like to thank you for your feedback on your new Samsung Washer. I know how important a great washer is and I am glad to hear your unit is treating you well. We would love to welcome you to our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine is very quiet. It Cleans well. It takes large loads

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like all the options of this washer. Just not sure how well the clothes get washed without an agitator. I will def get one next purchase. But overall I like how big the tub is and how quite it is.

    I would recommend this to a friend