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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 4,670 reviews
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Love the large capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased this washing machine and it works great for us. Simple to operate and the large capacity is wonderful for our family of 6! Love the top load feature as the front loader we had leaked water and was a little too accessible for our 2 year old. Enjoying this machine. No complaints thus far.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    GREAT Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung washer is awesome and extremely quiet. It provides the right amount of water to get your clothes clean, but if more water is needed, it will automatically add it. I love the built-in faucet to pretreat those nasty stains out of your clothes. The huge 5.0 Cu. Ft. drum is great for those large loads.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Samsung Washer Excellence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    huge capacity, quiet and deep cleaning. A great machine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 4 out of 5 stars

    Great investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large load capacity and easy to use. Very quiet!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Perfect for us!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large volume, quiet operation. Easy to install and clothes are cleaner than with our previous machine. Price was fair and availability was key

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy with my choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not disappointed with our purchase. This is the second Samsung washer that we purchased from Best Buy. I really like that it is easy to use. The other machines that we looked at seemed so complicated and confusing. Everything was so "techie." I just wanted something that I could put my laundry in, pick a setting and walk away. That is exactly what this Samsung washing machine offers. The other thing that I really like is that I can reach the bottom with out standing on a step stool. Being on the shorter side this is a huge positive for me. I would recommend the Samsung to family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like how it washes and easy to use, big top opening large enough for regular sized loads getting them in and out.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    No disappointed.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The washer plays music when the load has finished. There are different setting for cold to hot, delicate to heavily soiled etc. I was skeptical about not having an agitator, but i have not had an issue with that. I like the steal drum and being able to see my clothes through the glass.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    What I needed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is just what I needed. A big drum. Easy to use nob and easy installation. Delivered fast! So far no issues. I would definitely recommend this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Love this machine!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is so quiet and incredibly fast. It has a large tub that can fit a king size comforter.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using this washer for a few months now and have had no issues. Gets the job done and fits so much clothes

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Beautiful washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice capacity, and ease of use. Performance is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Excellent quality, and super silent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, and unlike many washers, only takes a few simple intuitive pushes of the buttons to do a load. Load capacity is amazing. We easily fit king size sheets, blankets, and a comforter in. Got this from a Best Buy Outlet and got amazing deal. This is our second Samsung in a row. So far so great!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent Washer!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old Kenmore decided to go out after almost 15 years! Shopping for a new washer and dryer set was a pain! Thanks to the reviews left by Bestbuy customers and also other review sites, we decided this Samsung washer and matching gas dryer was going to be our replacement set. Able to handle extra large loads, energy efficient and modern look. We’ve had the set for a little over two weeks and getting accustomed to all the features. Our Bestbuy sales associate also made sure we had all the accessories not included in the set. This saved us time and as soon as the set was delivered, we were up and running within minutes. We also opted to have our old washer and dryer picked up to be recycled.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Welcome to the Samsung family! We are proud to hear that you've found the perfect washer for you. ^Lo Samsung

  • Pros mentioned:
    Cleaning performance, Noise level, Size

    Rated 5 out of 5 stars

    Smarter than the consumer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a big ,quiet,roomy,efficient washer.,,,,,,,,,,,,

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great clothes come clean great washer have recommend to my son

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes like a dream. Everything comes out clean and smells delightful. Fits even the largest blankets and they too come out clean.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 4 out of 5 stars

    Good washing machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use clean clothes very big and quiet machine

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Good, large, and simple.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine with huge capacity. Very intuitive and easy to use. Bought it a year ago, included it when we sold our home, then bought another one. Only issue is bedding and getting used to what items and how much to put in to reduce "unbalanced" issues. Not a huge problem and no issue with clothing.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well. Quick wash is not quick, always over 30min. Only issues is unbalanced loads

    I would recommend this to a friend