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Customer Ratings & Reviews

Your price for this item is $944.99

Customer reviews

Rating 4.5 out of 5 stars with 4664 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet for its large capacity, effective cleaning performance, quiet operation, and ease of use. However, some customers have expressed concerns regarding the spin cycle, the effectiveness of the agitator, and the machine's ability to maintain balance during loads. There are also some worries about the long-term reliability of the washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 4,664 reviews
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    So far, so good!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I have 5 kids. That means 7 people live in our house. That means A LOT OF LAUNDRY! So, we're pretty hard on washing machines. We've gone through several over the years. And, we need large capacity washers. This washer has served us well so far. It gets our clothes clean.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does it's job well and quiet. Love how big it is and that it has adjustable feet. Massive upgrade from our prior washer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product it is easy to use and also very pretty not very easy to keep clean though

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Good, large, and simple.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine with huge capacity. Very intuitive and easy to use. Bought it a year ago, included it when we sold our home, then bought another one. Only issue is bedding and getting used to what items and how much to put in to reduce "unbalanced" issues. Not a huge problem and no issue with clothing.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 4 out of 5 stars

    Good washing machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use clean clothes very big and quiet machine

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    I prefer more control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it four stars because the machine works well. However, I did not expect the long wash cycles. I must use the "Quick Wash" cycle to keep it under an hour. The gentle cycle runs for one and a half hours. Clothes using the gentle wash should not take this long. I have not purchased a washer in several years, so this might be a trend that all manufacturers are doing. However, in my opinion, unless you are working in mud all day, there is no need to have a wash cycle for more than 40 minutes to an hour. My dream washer would allow me to select the total time of the wash cycle and put me in charge of the indiviual selects such as rinses, spin time and so on. This machine does give these choices, except for total wash time. However, adding to the number or rinses or spin time will extend the total wash cycle time, making it last nearly two hours in some cases for one load of clothes. I would recomend it to a friend, but only after I explained the downside of total cycle time.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 3 out of 5 stars

    Very roomy washer.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer really holds a lot. The drum is really big. The only thing you can not wash multiple blankets. Even if it's a small comforter and you want to add another small one don't! It does not spin all the water out. You'll have to wash one at a time. Otherwise it washes well.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate the review about the washer's washing performance, CarolineC.

      Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is stream line and clean looking. Super user friendly! Has a very large capacity and all the settings work great! Slightly disappointed that I can’t connect to the Samsung smart things app but that’s not why I bought it or even a feature I considered during purchase. Great buy at a great value!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value super efficient very quiet Large capacity

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Size

    Rated 5 out of 5 stars

    A very good washing machine with added features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine replaces my old Samsung washing machine, which did a good job of getting my clothes clean. So far this new washing machine is also doing a good job. It has a few additional features that my old machine didn't have, including Active Water Jet and a larger tub.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Better than our first choice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung clothes washer was a was a hit with my wife after the first load. We have never had a Samsung washer before and she didn't know if she would like it as much as her first choice, it has better. Very easy to use with good controls, it is also quiet and stable in spin cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Amazing Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer works so well. It has large capacity and it easy to work. I also enjoy the features that this washer adds, such as the deep fill.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Best washer I've ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is so quiet and spins the clothes so well that they dry faster. I love all the settings to choose from and it's very fancy. Even with bigger loads, it never has trouble washing and spinning. I also like that it pours the water and detergent as it's spinning to get all over the clothes. Love this!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    No longer agitated doing laundry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really pleased with my Samsung washing machine.i love not having the agiator. At first I kept thinking I need to even out where I put stuff, after years of having an agiator ,but that's not necessary now. It can accommodate large loads ,even a bedspread. Now I don't have to run to laundromat with bedding .

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    What an Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 20 year old Washer broke on me. I decided to buy this. So far I am liking this washer. It is more water efficient. More clothes can fit than my previous washer. It is also quieter. Note: It takes a few minutes for the water to start. It goes through some pre-test at the beginning. Also even though it is quieter it can still get a bit annoying if you are in the same room. You will not notice the noise if you are 15 feet away. The lid also closes slower so it will not slam and break like my old washer. There is also a lid lock for child proof. My only con for this product is that it takes a while to know what setting to put. For example normal load is really 1/2 the water load.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer. It has all the settings I like and need. It is very easy to use. No agitator which I love. I highly recommend this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly. Very efficient. Would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Glad that I bought this.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing holds a lot of laundry! The working volume is fairly loud, but that doesn't bother me. I'm glad that I bought it--the clothes and my king size comforter come out clean. It does like to perform a sonata when it's finished; the completion chime is a whole little song.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Size

    Rated 5 out of 5 stars

    Perfect washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer does it all. I mean it when I say that this washer is so smart it does almost all the work for you; but, you just need to load clothes and push start. I am amazed how perfectly clean everything gets in huge aluminum tub without an agitater. It is great machine and I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Can’t go wrong with Samsung!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase! This machine runs really quiet and the oversized tub hold ALOT of the laundry. Very pleased and would highly recommend

    I would recommend this to a friend