Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 4,670 reviews
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Very pleased with this washer!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge capacity. Very pleased with the efficiency of water usage. Love the glass lid to see inside. Like the pre-sets, but also the ease of changing settings on my own. LOVE the countdown timer to know how long my load has left....very helpful feature.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Awesome washing machine!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has been awesome so far. Very user friendly and performs as advertised! Very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Sam

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, Large Loads, Quite.....Wish I would have bought dryer too.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Excellent Low Cost Alternative

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many fancy washers are coming to the market but let's face it, if you just want something that washes well, without fuss, consistently and is simple to operate, you can save up to $1000/ per washer-dryer easy by choosing this one. Very happy with the choice!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Big washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washing machine easy to follow instructions washes large load

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this machine from a 1990s Maytag. This washer is 2x the capacity of my hold machine and I am in heaven! The first load I ever washed smelled so good. I think because it was the cleanest it has ever been. I highly recommend this washer!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great washer for large family

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is able to wash large loads and still effectively clean them as if they wete smaller loads. This washer is able to decrease my weekly loads for a family of 5 from 6 to 3 or 2 depending on items. I am so happy u purchased

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    A washer is not just a washer!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous washer was 15 years old. A lot has changed in washing technology. A washer is not just a washer anymore. The absence of the aggitator makes a roomier drum & a roomier drum allows for a bigger load & a cleaner wash. I actually have to look for more clothes to make a load. The technology of the wash cycle is amazing. No matter which cycle you use, it washes to perfection. After reading the manual, I've discovered I've been incorrectly washing for years ; didn't know there was such a thing. Perhaps it's the excitement of having a new washer but now I look forward to washing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 5.0 Cu Ft Top load washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has performed excellent. The important aspect is that my wife loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Love My Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new Samsung washer. It is digital and easy to understand and use. It cleans as expected too. The best part of of this machine for me is that it is quiet! I can’t wait to get the matching dryer to complete the set.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Spacious, efficient washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5.0 Cu. Ft. of washing space is pretty darn good. Not as water friendly as a front loader, but it doesn't smell after so that is a plus in my book. Clothes do seem to come out just as clean as our old front loader that died. Price is right as well. Only downfall is that it doesn't seem to remember what temperature you set like our old Samsung washer. So if you wash clothes on cold, you have to reset the temperature every time you turn the machine on. Maybe there is a memory feature I haven't figured out yet (or read about) so not gonna deduct any stars, especially for something trivial like that.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there, Chuck. We are so excited to hear that you're getting great use out of your washing machine. Here is a link that will help you better understand the temperature and cycle settings that are offered on this unit (http://bit.ly/2kow6d8). We hope you find it beneficial and thank you for choosing Samsung for your laundry needs. ^Lo Samsung

  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    New washer for the first time in 13 years!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so exciting getting a new washer that actually works! I love it. Plenty of room to wash blankets, I love that it adjusts the water level based on how much I throw in there. It even has a cool feature of a water jet to presoak.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    Regretful Purchase

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am actually not completely satisfied with this product. It took me a while to get accustomed to using it since everything is so heavily calculated with this model. However, I personally think it is just too darn slow. Regular wash cycle setting is 30 minutes which is pretty long to begin with. But even that time changes once you start adjusting the features like number of spins, rinses or how much agitation you want and then the machines calculations of the weight capacity for your clothes. The time can go well up to almost 40 minutes per wash. Which seems like an eternity and not really 30-40 minutes. Not to mention if you change the settings to another type of wash. Those numbers are well over an hour per load. We are a family of 4. On average, if I am only washing my clothes (1 person) that day, say 3- 4 loads of clothes, then all the sheets and towels. Starting at around 9am I am finishing up around 11pm. It takes me literally all day to wash based on how this machine functions. That is way too long to wash 1 load of clothes and the amount of water being used is ridiculous. The only one good thing I have to say about this purchase is that the drum capacity is huge. It holds a lot of clothes, pillows and it can also wash the largest/thickest comforters without any issues. Initially that was the selling point for me. But I honestly regret this purchase. I wouldn't recommend this model or size.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your new Samsung Washer. We are excited to be your choice for your laundry needs. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good deal

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. I can watch the load through the see through lid. The spot cleaning spout is an amazing feature that I don’t know how I lived without it before. The array of settings is nice and the deep fill function is great. I feel like this washer truly gets my clothes a lot cleaner than my previous ones did. I really appreciate the timer on it, showing me how long the load will take based on the different features I select. The detergent dispenser does feel cheap, not like a high quality plastic, so I do handle that with care. I can do larger loads and wash my bigger loads without the agitator in it (I chose the one with out the agitator). I would definitely buy it again, given the choice.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good Inexpensive Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned this product for a month and, although it took some getting used to, I like this machine a lot. It gets our clothes clean with a small amount of HE detergent and a minimal amount of water. Controls are easy to work and understand once you get used to them. Very quiet. Only down side is that a normal or bedding load takes a long time.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you so much for sharing your experiences and insights about this washer, Zippity! Samsung values your opinions. ^Jecca Samsung

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Quite and lots of room

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hold a great amount and quiet Ordered a set and they both work great and have been used a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great Washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and we have the matching dryer. Very quiet when it runs and the 5.0 cu ft is plenty for our small family of 3. Love that I can wash larger loads and it can handle them no problem

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 4 out of 5 stars

    Easy to use. Large size!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer. Large capacity. Has lighted settings to make easy to see. All the bells and whistles makes it little intimidating at first, but pretty easy to learn. Cleans well. Is a little louder than I expected to be.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Excellent washer

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a front-loading LG washer that decided to quit. Since I will never own a front-loading machine again (no thanks to constant mildew), I decided to give this a try. There are 2 things that I don't like about it, which don't merit removing a star. One is that I practically have to stand on my head to remove the clothes. The other is that it takes a lot longer to wash a load. It plays a cute little tune when the load finishes. You also have to run a clean cycle ever so many washes (can't remember the number). I like being able to look down in through the glass top and see what is going on. Overall I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Couldn't be happier.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what i was hoping for.easy to use cleans amazingly

    I would recommend this to a friend