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Customer Ratings & Reviews

Your price for this item is $944.99

Customer reviews

Rating 4.5 out of 5 stars with 4664 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet for its large capacity, effective cleaning performance, quiet operation, and ease of use. However, some customers have expressed concerns regarding the spin cycle, the effectiveness of the agitator, and the machine's ability to maintain balance during loads. There are also some worries about the long-term reliability of the washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 4,664 reviews
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Wonderful washer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Works great gets clothes very clean and very quiet!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Samsun 5.0Cu washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my washer now for just over a month, and I am completely satisfied with its performance. It is nice and quiet, but most of all, it washes the clothes very clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washed my clothes great if I had I issue it was fixed immediately

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung washer and dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer and dryer. They are so big in space and now i no longer have to go to the wash house to wash and dry my big comforters. The dryer has a sanitize option that I use on my towels which also makes them come out dry and fluffy. Also in the washer i love the new added water jet because i have a 2 year okd who is messy when she eats so this new feature helps so her clothes will not stain.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had it for 2 months now. Love the large volume. Does a great job cleaning clothes. The faucet feature is cool. Spins out awesome-the clothes come out of the washer feeling so much dryer than with our previous washer. No regrets.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung washing machine. Its so quiet and well balanced. My clothes are the cleanest they have been in years. All my products are Samsung. They are built to last. Im buying the Dryer next.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this washing machine on sale for Black Friday and it’s great! It holds all of our clothes and has so many different settings. It’s very easy to use and the delivery/installation was very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine has a HUGE tub. I needed to purchase a new washing machine quickly and was shopping online. My previous washer had any extra large capacity tub but wasn't sure how large that was. I wanted to make sure I had one large enough to hold a king size comforter. So I purchased this one site unseen. It had the features I wanted and was on sale at a good price. I was shocked at how large the tub was when it was delivered. I'm very happy with this machine. The only problem I have is that I'm 5'2 and I have trouble reaching the bottom of the tub to retrieve socks and small items. I didn't want to use a step stool all the time so I purchased 17" bar-b-que thongs and they do the trick.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great W/D Combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite, easy to use, easy to setup, and does an amazing job.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very satisfied with this washer, large capacity is a big plus. Will easily wash a King size comforter and sheets, pillow cases in one load and get the job done. Very easy to use, great bang for your buck.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Very good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my washer about a month. So far very pleased with it. Washes well and spins the clothes nearly dry. Its also a pretty quiet washing machine.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Quiet and efficient washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not sure that I wanted a washer without an agitator, but I love this one. Our clothes are soft and pristine, and we can hardly hear the machine. I am more than satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Samsung Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dryer! So easy to use and works extremely well!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Solid purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the Samsung 5.0 Cu. Ft. Top Load Washer for a few weeks now, and it's been a game-changer. The Active WaterJet feature is fantastic for pre-treating stains, and I've noticed my clothes come out cleaner. Its high efficiency ensures I'm using less water, which is a win for both my bills and the environment. The only minor gripe? It took me a bit to get used to the controls. Overall, a solid purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it about almost a month and did a few loads...clothing does come out clean and fresh. My only knock is it takes forever, You have to take a whole day out just to do 5-6 loads.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 4 out of 5 stars

    Quiet and smooth!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really quiet and smooth, gentil with clothing!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the large capacity and water efficient design. Easy to use, control panel is simple.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Agitator

    Rated 2 out of 5 stars

    Okay machine, terrible installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer (and dryer) are just okay, the installation was HORRIBLE! The problems with installation included the following: they were confused about which water hookups to use (I had to explain), one of them was hacking up a lung (and not wearing a mask—this was before the lift on mask use), they pulled the washer several inches from the wall on the side in order to plug it into an outlet far away (I then showed them that they could in fact use the outlet closer to where the washer should sit), and maybe worst of all, THEY STOLE MY SCREWDRIVER!! When they just took it off the shelf in the laundry room without asking, I didn't say anything because I assumed they would just use it and put it back. Nope, they left with it. Why would installation workers not bring their own tools? The washer is quiet, has a nice, easy-to-read display with a lot of options in the categories of temperature, rinse, spin, and soil level, but you can't tweak any of those i. the presets. I understand most people want to select a preset (e.g. delicates) and hit go, but I want to be able to just tweak it slightly in temperature, or soil level. Same with the dryer. There is about one preset for each machine that allows you to go a la carte, so I often fall back on that. I also wonder if it was the right move to get a washer without an agitator. I feel like my daughter's clothes don't get as clean. Overall it's okay though. Best Buy, you owe me a Phillips head screwdriver!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first washing machine purchase and I have to stay it has not disappointed! I am in love with my first washer ever purchased! So happy best buy had a promotional price at that time!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Nothing to celebrate, it's quieter than the GE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good price compared to other sellers, but the efficiency is just as bad as the GE I sent back to ABC warehouse. It does not rinse well as the clothes still smell of detergent after theyre dried. The cycle times are horrible 1 and 1/2 hours for a medium load of whites, with a single rinse and spin. It looks nice. (BFD) Like I said it's quieter than the GE.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mike! We appreciate you taking the time to let us know what you think of this washer. Thank you for sharing. ^Jecca Samsung