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Customer Ratings & Reviews

Your price for this item is $944.99

Customer reviews

Rating 4.5 out of 5 stars with 4664 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet for its large capacity, effective cleaning performance, quiet operation, and ease of use. However, some customers have expressed concerns regarding the spin cycle, the effectiveness of the agitator, and the machine's ability to maintain balance during loads. There are also some worries about the long-term reliability of the washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 4,664 reviews
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great machine for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity. Runs quietly. Multiple setting options.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new washer, Easy to use and very quiet!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Simple, Quiet and Elegant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For reference, i changed out of an old washing machine that was an agitator mechanism with the stick in the middle and it was 3.2 cu ft. So going from that to Samsung's impeller mechanism and 5.0 cu ft was a huge difference. Not to mention how quiet this machine is. I was afraid it wouldn't fit but let's just say measurements are very close. The machine has all the options one would look for home use. Plenty of space for blankets as well and i have a king and queen bed. Also the machine measures the water based on the load. It does a test spin initially to determine load size, and then fills water, etc. Overall, the clothes feel much cleaner than my old machine, which was the reason i purchased this one.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Love this set!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this washer/dryer set! Large capacity for larger loads, with a large family we can knock out all of the laundry easily. Easy to set up, recommend the gas version of the set if you can.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Balance

    Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but it gets unbalanced pretty easily and requires being unplugged to unlock and rebalance. It can be irritating at times. I’m not a huge fan for the price but it does work well to clean larger loads.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      AmyR, Let us get you some details on keeping the washer balanced.

      After balancing the washer, ensure to secure the locking nut tightly.

      For more details, please see the video at the 3:40 "Level your washer" section.

      How to get your home ready for your Samsung washer delivery
      https://www.youtube.com/watch?v=hGdhHN1O6xw

      Here is a link for more details when loading your washer.

      Load your washer
      https://www.samsung.com/us/support/answer/ANS00080262/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1145971060) to help our team gather your information.

      Have a great day.

      ^Charles Samsung

  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extra large capacity washes large amounts of clothes at one time quiet washes bedding comforter as well-love this washer

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Excellent washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been extremely satisfied with this washer. It has a large capacity, it’s very quiet, and I love the little jingle it plays when the clothes are finished. It has a many cycles to choose from. I love it !

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    First Hi-Efficiency Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine but it was our first Hi-Efficiency washer and they do operate differently. We have had good results with cleaning our clothes, most of the time it cleans better than our old style washer. It does take longer to complete a load of clothes. Sometimes we add additional water (our machine allows that) when we start a load to increase the water level. The spin cycles really removes most of the water much better than old agitator styles. We have used this machine for over 1 month--no mechanical/quality issues. Make sure it fits in your laundry room, this machine is slightly bigger/taller than our old Kenmore.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Glad I got this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this W&D set I bought. The pricing was as good if not better than other stores. It is big enough for a king size comforter and does a great job. It's also very smart in clever ways.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all of the features of this washing machine. It’s quiet and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Reliability

    Rated 4 out of 5 stars

    Good Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer, does the job. This is the 2nd washer; the 1st one went out 1.5 years. Exact same model.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 2 out of 5 stars

    HE top loader not what it's cracked up to be.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having this machine for a few months I really have come to dislike it. I previously had a Samsung front loader which I switched to a top loader because I was sick of constantly cleaning it so it wouldn't get the front-loader musty smell and where it was wasn't convienient to have the door open all the time (but we did). This machine fit in the space much better as it isn't as deep as a front loader. It has a really big tub and isn't hard to get to the bottom of it. I wish I would have gotten one with an agitator and not the impeller as it seems the clothes don't move as much as they should. In the "normal" cycle it doesn't use enough water. Plus you can't use the "deep fill" option in the normal cycle. So I have to run the active jet to dampen the clothes before starting the cycle to make them heavier so it'll use more water. On the opposide end, the bedding cycle uses more water than it should and then the sheets will "balloon" with air because there isn't an agitator to keep them tumbling down. I have to stop the machine to push the sheets under the water. On the plus side it's very quiet and it balances very well when it spins. On the down side I feel like I have to babysit the machine to be sure my clothes get clean.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Tony,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washing machine not filling enough water. Usually, this is due to load size and cycle type are the best places to start solving any of these problems. Don't worry we will surely notate your feedback about this matter.

      I highly recommend checking on these basic troubleshooting steps:
      Cycles and settings:
      https://www.samsung.com/us/support/answer/ANS00061937/

      Recommended load size:
      https://www.samsung.com/us/support/answer/ANS00080262/

      Samsung washing machine won't spin or won't stop spinning:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      The washing machine does not fill with enough water:
      https://www.samsung.com/us/support/troubleshooting/TSG01203005/

      The washing machine smells bad:
      https://www.samsung.com/us/support/troubleshooting/TSG01108629/

      Clothes are not clean after using the Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
      https://www.samsung.com/us/support/answer/ANS00030150/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/WA50R5200AW/US

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144454727

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Pros mentioned:
    Capacity
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Great washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. We were looking for a top load without an agitator and this is the perfect fit. Can wash huge loads too! I like the pre-wash options that helps tackle stains before washing, too.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is quiet and efficient. Nice cycle options. Only draw back is depth of drum. If you’re short you’ll need a stool to remove clothes from the bottom. Otherwise I’m extremely happy with this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great love it not load cleans great amazing………..,.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Cool washer!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow...nice washer easy set up and quiet love the little tune to let you know that the laundry is done!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washer overall!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is very easy to use and gentle on clothes and even has a spicket inside the washer where u can spot treat your clothes without having to go to a separate sink. Samsung has amazing products!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great for my family of 6!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this washer has a feature that allows water to run to rinse the detergent cup. The washer is quiet and fits my king size comforter with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    AWESOME!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer!! Absolutely incredible, zero issues, easy to use, clean, and super quiet! Cannot be happier with Samsung and the washer/dryer unit they created. Definitely would recommend this model!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    great machine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone loves this machine. Incredibly silent. The water filling is the loudest thing on this machine. Does a great job. Much bigger capacity than I expected! Probably going to need a bigger dryer now.

    I would recommend this to a friend