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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 4,670 reviews
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Cool washer!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow...nice washer easy set up and quiet love the little tune to let you know that the laundry is done!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Quiet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although we have owned it for just about one month, we can rate it excellent. It is quiet during use. It is uncomplicated and easy to operate. It washes the clothes well, and makes doing laundry easier.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We couldn't be more happy for you, ZZZZ! We hope you keep loving this washer for a very long time. ^Jecca Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Wonderful washer - does everything we need

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this after my 20-year-old washer finally stopped. Washers have changed dramatically since I last purchased. I was nervous about all the bells and whistles and knowing what I needed and didn’t. This washer performs extremely well and we are very pleased. It is super quiet - I often have to go look at the lights to see if it is still running. I LOVE the tune for end of cycle rather than the traditional buzzer. Everything comes out clean, and my water bill was half this month - can’t be sure yet but I have a feeling this washer is part of that. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all of the features of this washing machine. It’s quiet and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can i say, the wife loves her new washer. Very large capacity and quiet. As it turns out, my Mother in law has the same one. She loves hers too.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great machine for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity. Runs quietly. Multiple setting options.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    So quiet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a quiet washer and this one is . Sometimes you don’t know if it’s still working or finish. Even at medium spin the clothes come out almost dry. Easy to handle.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the same model in 2018 for my dad and they loved it so when it came time to replace mine I bought the same ones. It ended costing a little more but I was able to get best buy to price match standards and appliances (in store) so I got the set for about $1200 including the 3 needed parts/cords. Without getting it price matched it would come close to about $1400 with the needed cords. My dad has used his since 2018 and it’s worked amazing with no complaints. I love how big it is to wash bedding. I love it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new washer, Easy to use and very quiet!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washer. Easy to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and it does a great job washing. Fast delivery and excellent installation. Be sure to run the calibration in the beginning. Happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Best choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New to me. So far has done everything we wanted. A little more complicated than mechanical but we are on a learning curve. Quiet, and spins so well hardly need drying.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, many setting options, and holds a large load of laundry. I couldn't fit my queen comforter in my last washer but this one handles it with no problem. Seems to be a great washer for the price!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're very pleased to hear this washer is fulfilling all your needs, Taw718! Thanks so much for the 5 stars. ^Jecca Samsung

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is very good. The two fellows that delivered and installed it were EXCEPTIONAL. Very friendly and knowledgeable. They worked quickly and competently. I was disappointed when I presented my Best Buy card at the store and told it had been cancelled for lack of use. They of course quickly approved another one but that goes as a mark on ones credit score and I didn't appreciate the cancellation of my original card.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    We're still happy with it, after a month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, huge capacity, plays cute music when cycle is over. Much nicer than our previous washer. The glass lid is nice, but for better visibility, apply Rain-X on the underside.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity you cannot do quick wash with full load small load with quick wash nice and quiet

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Wash a King Comforter

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washer for our new home. Very quiet and efficient! I have had no issues with this. I am able to wash a king comforter in this machine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Balance

    Rated 4 out of 5 stars

    BIG WASHER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big washer! Love the capacity. Having a little trouble keeping it balanced.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Big and quiet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So quiet! Large capacity cuts down on the number of loads I need to do. Cleans well. Love the active jet to rinse stuff off when necessary.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great for large family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet. You can do very large loads. Only issue is it takes longer to wash than older washers

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for our rental and I needed a large washer for towels and bedding and it holds a lot. It is easy to use and I also bought the dryer to get the large load all cleaned at once.

    I would recommend this to a friend