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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 4,670 reviews
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use washes clothes perfectly it’s stylish and adorable

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Best. Washing. Machine. Ever.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally awesome!! Super quiet and works great washing clothes. Even plays a little tune when it is done.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Good value washing machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes clothes so much better than my old machine. I like that it doesn't have an agitator, so you can put in a king size comforter.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The inside is a lot bigger then it looks, my clothes are nice and clean!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    Super quiet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Different than the washer I had before (no agitator). Wash cycle takes longer. Super quiet!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Good washer machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer, quiet and save on energy and water. It also leave your clothes clean I recommend

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are excited for you Alexm! Thanks so much for choosing Samsung. ^Shay Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is worth every dollar. I love my washer it is efficient and I have not had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first washing machine purchase and I have to stay it has not disappointed! I am in love with my first washer ever purchased! So happy best buy had a promotional price at that time!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Product review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall looks and operation of the machine is good. I don't like the slide out tray for the detergent/ fabric softener. it is cheapy made and design. Doesn't slide out enough to add the products into it easily. I do like the size and capacity of the load area. You have to learn to make adjustments to the factory setting for the wash demands you want.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washing machine. It has a large capacity and gets the clothes extremely clean.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    The features are great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung white washer. The capacity is what I wanted and needed. The silent operation of my washer is a winner!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 4 out of 5 stars

    Liking it so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet with a huge tub so far so good when you are taking care of 3 Grandkids there is 3 load everyday

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large capacity machine. Very deep also. I’m petite so sometimes have to use step stool to get all the clothes out. Like that it plays a little song when done. I thought I was getting the one that you can spot rinse items but you can’t with this machine

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Pat Hicks. Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all the features of this machine. This is my 1st time using a washer without an agitator and so far I like it. It is easy to operate for me (an 84 yr old) and I'm happy with it. Thank you Best Buy for your help in making my selection and the financing.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s larger capacity than I realized but I like it. Runs quiet and options are easy

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very good washer at a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked at many reviews and videos about washers. After using this washer I can now give a real world end user review. The washer was received perfectly level. The washer is very quite and has many features. The spin cycle almost completely dries the clothes before the go to the actual dryer.. The is no excessive wobble or any issue about the lid shaking.. I am really happy with this washer!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Efficient Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer - its large enough for my blankets/comforters when needed and i can still wash smaller loads with the settings without wasting water. The presets get a little used and the tray to add detergent/fabric softener is also much different then what I am I used to, but overall it gets all my items clean and I dont have to get quarters/reload an app to wash clothes anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Nice washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well. Easy to use. I really like it so far (only had it about a week)

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love my new machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to replace a washer that was only 7 years old. We decided to research and find one that will last us a long time. This is the one. It is a wonderful machine. The tub is big enough that I am able to do all of my comforters. No more trips to the laundromat. This one has so many options that I can do a very small load or a huge load and not worry about whether the clothes are getting clean. I would recommend this to everyone. Whether you have a big family or if it's just you.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Sam 5.0

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is super good. I can put a long amount of clothes in. Not to loud and does it job well.

    I would recommend this to a friend