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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 4,670 reviews
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new washer, has lots of room, very quite.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Joyce

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this wash machine! Huge drum, spins the clothes & it's more efficient. Great deal for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is quiet and easy to choose just the right setting! It really gets my clothes clean!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful love it..... Washes clothes with ease and settings are easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    just add soap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    holds a bunch of stuff...cleans well too! not at all noisy either...and competitively priced!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Love my washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!!! It’s very quiet and I love being able to wash my comforter in there without going to laundrymat

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer & it’s very quiet compared to the previous washer we had before and it’s nice how big it is

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great for doing large loads. The fact that it doesn’t have an agitator in the middle helps when washing large items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine works great. I was very pleased with the service men who installed the machine. There was an issue with my hose that I had already they were able to fit the hose. I was very happy. the work was efficient

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    A great purhase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful washing machine. Nice capacity. Several very useful cycles. Cleans well!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Love the large capacity

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer was the perfect pair for the dryer we purchased. Finally upgraded after almost 20 years. Easy to use and quiet.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Welcome to the future of laundry, Lana! Thanks so much for choosing Samsung. ^Jecca Samsung

  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Can wash our sleeping bags w/o the laundromat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenience of a top loader with the benefits of a front loader. Big enough to wash sleeping bags. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Very satisfied.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, so easy to use. Can pick how many spins cycles and how intense. Large capacity and just a good product

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. Very quiet and super efficient gets the job done

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this when our older samsung model had repair delays. Love the added room, works well. No complaints yet

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Awesome purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome machine!!! Does not use a lot of water. Can do large loads and cleans everything so well!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer very quiet, a lot of space inside. I love i can see thru the door. Its worth the

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Large capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a larger capacity washer than we need most of the time, but we got it to handle the occasional large items such as bedspreads, comforters, winter jackets, and small area rugs. The size allows us to do laundry less frequently.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung understands how important it is to be able to wash all household items in the convenience of your own home. Thanks for the 5 Stars! ^Lo Samsung

  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance and easy to use. I would suggest buying this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good LARGE washer but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the idea of this washing machine and the size is massive. 5.0 cu ft is much bigger when the drum doesn't have the middle pole thingy as this is wide open drum design. All loads seem small lol But if a towel gets an air pocket, it can remain for much of the wash thus missing water/soap completely in that one spot. Yes, I stood there and watched the entire cycle. Now I make sure I push all of the clothes down to the bottom and start to try to eliminate air pockets. Also there's a button called Smart on this thing but it is not smart washer so don't be fooled. as far as getting my clothes clean, it does just what I expected and they come out well... Clean. Also the lid is not flat it is angled downward. probably so no one puts anything heavy on the glass lid but I used to use it for light items on my old one all the time and now that's not an option as they roll off. I love the soft clothing lid however! If you are a shorter person as my good friend and also as my mother (both are around 5 foot) They would not be able to get clothes out of this washer without a step stool. And I DO NOT have the storage base underneath. I'm 6'1" and I have to lean on the unit and bend deep down to grab clothes on the bottom. If you're shorter than me, I'd recommend the 3.5 cu ft version or another product. Also where you put the soap and fabric softener doesn't quite come out far enough so occasionally some of the soap misses and pours directly into the drum. But not a big deal.

    I would recommend this to a friend