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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 4,670 reviews
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Decent washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this set for nearly 6 months. Wanted to use it for a while before giving me a proper review. Not a big fan of the lid locking feature. Really do like having the option to add fabric softener and detergent under the lid before starting a load. It did tear several garments of my girlfriend. Kind of wish I had purchased a washer without the center agitator. Other than that it’s been a great set so far.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Joyce

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this wash machine! Huge drum, spins the clothes & it's more efficient. Great deal for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good replacement for our old top loader washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this washer and its matching dryer for a couple of months now. I had originally planned on only replacing the washer after the spider arm had broken, but since the dryer was as old as the washer, we decided to replace both of them. The price for the pair was great and both of them have worked great since we installed them. The old Samsung washer and dryer both lasted just over 10 years, hopefully this new pair will last longer than those. The controls are simple to use, but the detergent and softener tray seems to be a little flimsy, time will tell if this part breaks or not. A wish list item would be an option to change the sounds on the washer and dryer, a way to upload your favorite ringtone would be neat.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love everything about this washer. Quiet and vey easy to use. Has all the features i need.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Washer/Dryer set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her washer/dryer set. She loves that it’s a large capacity and so quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tenant is really enjoying her new washer. The features and functions are excellent for the price. I definitely recommend this model asa mid-level washer purchase

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love My Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is perfect for my families needs! I like the "old fashioned" (lol!) top loader! Since my laundry room is close to my master bedroom, I love that it is very quiet and plays a soft melody when cycle is complete (as opposed to loud buzzing sound). It also is great when wanting to do lighter loads bc the washers water level compliments the amount of laundry, instead of a ton of water for a couple items. Love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Amazing❤️❤️❤️❤️❤️

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best washer I have ever owned! I wish I could buy 2 it’s just that spacious and quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well, good features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One month in, and it works well. I like the water outlet inside. Seems to be built well; I am somewhat worried about the longevity of the touch buttons on the control panel, but no issues so far. The only reason I docked a star on ease of use: about a week in, the machine gave us a code and defaulted to the self-clean setting when we turned it on. Considering that our purchase of this machine was *not* entirely voluntary (the old one broke... again), we were somewhat... concerned. Fortunately, I was able to find the answer online after 30 to 45 minutes of searching (the answer: it was a notification for us to run a self-clean cycle; the machine apparently does this after every 20 cycles). While I was able to find the answer, I now wonder why this apparently in-built, basic functionality isn't covered by the little mini-user manual that comes with the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and large and quiet. Works very well without an agitator.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! Quiet with lots of room and does a great job cleaning

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great washing machine for a busy household.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I are enjoying the product. It operates quietly and smoothly. It clean laundry very well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    no title

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    average performance. this top loader machine definitely needs an agitator arm inside the machine. spin cycle can be rather violent...capacity is good, but, again could do a better job of cleaning ...

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Yes, the washer does have an agitator or impeller model available.

      Since the washer is shaking or making some weird noises, you can check the full video to guide you to prevent them from happening.

      The washing machine shakes, vibrates, or is noisy
      https://www.youtube.com/watch?v=ywOrH59K9Rw

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145830858) to help our team pull up your information when you message us.

      Have a great day.

      ^Charles Samsung

  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Washer Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Large, plenty of room to launder comforters and large loads. Washes great.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    just add soap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    holds a bunch of stuff...cleans well too! not at all noisy either...and competitively priced!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    AWESOME Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I moved to an apartment complex that does not provide a washer and drier. We checked two other places for these needed household goods before we decided to make this purchase. This Samsung washing machine is easy to use and very effective. We love it and would recommend it to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    New washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine works great. It is really quiet and does a great job getting clothes clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is so easy to operate and so quiet. I would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Very easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing machine has slot of nice features. Size is great for big comforters and blankets. Easy to program.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space easy to understand directions so many options love it

    I would recommend this to a friend