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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 4,670 reviews
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Awesome washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. Easy to use, big capacity for big load specially bedding and bed comforter. Great buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Okay washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is easy to use. Doesn’t seem to get the clothes really clean smelling, but maybe I am not using enough soap. I do not recommend it for very short people. I am 5’1”, and I have to spin the drum around and tip-toe to reach items in the bottom. I had to get a top-loader, because I have a laundry niche instead of a laundry room, so could not leave the door open to dry and air out on a front-loader.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works well, good features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One month in, and it works well. I like the water outlet inside. Seems to be built well; I am somewhat worried about the longevity of the touch buttons on the control panel, but no issues so far. The only reason I docked a star on ease of use: about a week in, the machine gave us a code and defaulted to the self-clean setting when we turned it on. Considering that our purchase of this machine was *not* entirely voluntary (the old one broke... again), we were somewhat... concerned. Fortunately, I was able to find the answer online after 30 to 45 minutes of searching (the answer: it was a notification for us to run a self-clean cycle; the machine apparently does this after every 20 cycles). While I was able to find the answer, I now wonder why this apparently in-built, basic functionality isn't covered by the little mini-user manual that comes with the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wash and dry functions very good. Controlls intuitive. Load bigger than our previous w/d devices. No problems.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung washing machine is quite spacious and quiet. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT very easy to use, cleans your clothes perfect just love it.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    I like this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is huge and can wash a ton. I kinda feel like the spin cycle is maybe a little too strong. The clothes seem a little too twisted and stretched at the end of the cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer easy to load and very quite my washer went out doing the winter storm.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    new washerMom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer. It is easy to use and very efficient. The delivery people were great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 4 out of 5 stars

    Love this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity. Many settings. Easy to operate. Recommend highly.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there DSharpe, I congratulate you on your new Samsung Washer and appreciate your review. We are glad to see you are enjoying your machine. Welcome to our family and thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Capacity
    Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    no title

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    average performance. this top loader machine definitely needs an agitator arm inside the machine. spin cycle can be rather violent...capacity is good, but, again could do a better job of cleaning ...

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Yes, the washer does have an agitator or impeller model available.

      Since the washer is shaking or making some weird noises, you can check the full video to guide you to prevent them from happening.

      The washing machine shakes, vibrates, or is noisy
      https://www.youtube.com/watch?v=ywOrH59K9Rw

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145830858) to help our team pull up your information when you message us.

      Have a great day.

      ^Charles Samsung

  • Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Very impressed with the Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time we have purchased a Samsung Washer. Besides being a very nice looking washer, I am impressed with the various levels to get the best cleaning. I also like how after it is finished, the clothes are spun dry so that it does not take long for them to be in the washer. Previous washers still left the clothes a little more wet so that it took longer to dry.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I love how well this washer spins out clothes as well, Margo! Thanks so much for sharing your experience so far. ^Jecca Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washer in 2022 and it has been worth the money. It has lots of room inside to wash my comforter. I also like the option to deep fill. It was worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Good for big load

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for big family , and can wash big blanket and

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washes well; capacity disappointing

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research, investigating and deliberating while trying to decide what washing machine to purchase. This one seemed to have similar reviews to others I looked at (LG, Whirlpool) but at a better price point. Unfortunately, this capacity is either different from other 5.0 cu. ft. washing machines, or my old washing machine that I had in our other house was much bigger. (Whirlpool Cabrio from around 2015ish). This washer cannot handle a standard queen size comforter--which is one of the sole reasons I was looking for a machine this size...and the matching dryer is even worse. Besides that, many of the cycles cannot be over-ridden, and unlike the Cabrio I had, you cannot over-ride the water useage, except on a few cycles which makes the Deep Fill option mis-leading. Additionally, the shortest cycle on this is the quick wash, which is still 30 minutes; a normal cycle will function in just less than an hour, and a permanent press cycle runs you about 90 minutes. In short, I am disappointed in the function of the machine, but other than the bedding issue, it cleans the clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Summerset22! We truly appreciate you taking the time to provide such insightful feedback into your experience with this washer. Samsung values your thoughts and opinions. ^Jecca Samsung

  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the both of them. they are easy to use and both are quiet and fast! I love my purchase

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Decent washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this set for nearly 6 months. Wanted to use it for a while before giving me a proper review. Not a big fan of the lid locking feature. Really do like having the option to add fabric softener and detergent under the lid before starting a load. It did tear several garments of my girlfriend. Kind of wish I had purchased a washer without the center agitator. Other than that it’s been a great set so far.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Washer/Dryer set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her washer/dryer set. She loves that it’s a large capacity and so quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung 5.0 ft washer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thrilled with this machine. Washed super large heavy loads as well as just a mini load. Best washer I've ever owned. You won't be sorry for purchasing

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice and big and can fit quite a bit. It does a great job and has a lot of different settings.

    I would recommend this to a friend