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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 4,670 reviews
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Best Buy always comes through

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great. Large drum capacity, user friendly, and looks nice. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washer for big loads

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It washes my king comforter easy. Clothes come out cleaner than my old washer. Easy working .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine works great. I was very pleased with the service men who installed the machine. There was an issue with my hose that I had already they were able to fit the hose. I was very happy. the work was efficient

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and gets clothes very clean. Is also very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Good price, good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good washer. Its quiet and really cleans clothes

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Passedon, I would like to congratulate you on your new Samsung Washer. I am glad to hear the unit is treating you well. We thank you for choosing Samsung in your home. ^Brad Samsung

  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Top loading compared to front loading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is very quiet I love the waterjet feature the only reason I'm not giving this washer 6 stars because when the washer drains its draining from the bottom of the washer and it seems to me that its not take away from getting the cloths completely clean at least compared to the front loading washers I've had.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there kingb, I want to congratulate you on your new Samsung Washer and thank you for pausing your day to share your experience. I understand this is your first top loader and you might have some concerns, so I would like to provide you with some helpful information that will guarantee the ideal results. See link below:
      https://www.samsung.com/us/support/answer/ANS00084866/
      We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer.. holds a very big load! I love that it has deep water mode for more dirty items and a quick mode for things that you just need to throw in a small load real quick 30 minutes and done!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love the size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality machine. Love the tub size that can easily fit my king size comforter. The water spout inside is a much appreciated add that I've never had before.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer. Big capacity. Washes well. No problems

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    I love my washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Samsung products and my new washer and dryer is no exception. I didn't know what to expect because it's been 20 years since I made a purchase for these appliances but they are great. The washer is super quiet I had to adjust to the water level but it's doing a great job.

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 5 out of 5 stars

    I recommend 200%

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! I previously had a LG washer and dryer set. I had nothing but problems with my lg washer from day 1 especially the out of balance thing. Purchased this Samsung without the unbalanced load sensor and I wish I had 8 years ago! Doing laundry is no longer time consuming. Love the water spout for spot washing stains. I recommend this washer and brand 200%.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great choice!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and efficient! Did lots of research on choices and I’m happy I landed with Samsung!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent quality for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this product as a replacement for a 3 year old Maytag washer that needed a new transmission, bearings and motor. This Samsung came highly recommended and operates more efficiently and economically than the Maytag.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Love my Samsung washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung washer, The capacity and its very easy to use makes it worth purchasing

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Best purchase ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new washer, specially the load capacity and how quiet it is.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 4 out of 5 stars

    Holds a lot of clothes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer for the price. It holds a lot of clothes in one washing

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Silent, large capacity washing machine with multiple washing options. Excellent

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    Washes okay but takes forever to wash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even the "quick wash" cycle takes 40-45 minutes to run. It rinses repeatedly no less than 3-4 rinses per load. I've taken to not clicking on the fabric softener button because it adds additional rinses by the time the clothes rinse 3-4 times per cycle the fabric softener is rinsed away and the clothes are full of static in the dryer. Instead I stop the machine on the last rinse and manually add softener like an old school machine. Personally I feel like it wastes a ton of water with all these rinses. My laundry sink fills completely up at least 3 times every time I wash a load. The "normal" cycle takes as long as 2-3 HOURS at times. One thing I like is the large basket

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there, Marc! Samsung appreciates you sharing your thoughts about this washer. Your feedback helps us to continue working to improve the overall customer experience. ^Jecca Samsung

  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Spacious Cleaning!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much room! Great for large loads and bedding- easy to clean and operate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use and looks great. No agitator inside, so your clothes shouldn't tear.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks so much for the 5 stars, JoClark! Samsung is glad you're satisfied. ^Jecca Samsung