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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 4,670 reviews
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Good price, good machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good washer. Its quiet and really cleans clothes

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Passedon, I would like to congratulate you on your new Samsung Washer. I am glad to hear the unit is treating you well. We thank you for choosing Samsung in your home. ^Brad Samsung

  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Best Buy always comes through

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great. Large drum capacity, user friendly, and looks nice. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Top loading compared to front loading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is very quiet I love the waterjet feature the only reason I'm not giving this washer 6 stars because when the washer drains its draining from the bottom of the washer and it seems to me that its not take away from getting the cloths completely clean at least compared to the front loading washers I've had.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there kingb, I want to congratulate you on your new Samsung Washer and thank you for pausing your day to share your experience. I understand this is your first top loader and you might have some concerns, so I would like to provide you with some helpful information that will guarantee the ideal results. See link below:
      https://www.samsung.com/us/support/answer/ANS00084866/
      We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    The perfect mid range washing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Massive tub, plenty to cycles and quiet. What more could you want?

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer. Big capacity. Washes well. No problems

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    easy loading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy top loading, you don't have to bend, cleans the clothing throughly

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great washer for big loads

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It washes my king comforter easy. Clothes come out cleaner than my old washer. Easy working .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washing Machine is Easy to Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I like most about this washing machine is the glass top and how it's easy to use. It works really well and looks nice in my laundry room.

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 5 out of 5 stars

    I recommend 200%

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! I previously had a LG washer and dryer set. I had nothing but problems with my lg washer from day 1 especially the out of balance thing. Purchased this Samsung without the unbalanced load sensor and I wish I had 8 years ago! Doing laundry is no longer time consuming. Love the water spout for spot washing stains. I recommend this washer and brand 200%.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Easy to use i get a good deal and is not too noisy

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Love my Samsung washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung washer, The capacity and its very easy to use makes it worth purchasing

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    I love my washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Samsung products and my new washer and dryer is no exception. I didn't know what to expect because it's been 20 years since I made a purchase for these appliances but they are great. The washer is super quiet I had to adjust to the water level but it's doing a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Best purchase ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new washer, specially the load capacity and how quiet it is.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Silent, large capacity washing machine with multiple washing options. Excellent

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance. Quiet and efficient. Larger capacity than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 4 out of 5 stars

    Holds a lot of clothes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer for the price. It holds a lot of clothes in one washing

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Spacious Cleaning!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much room! Great for large loads and bedding- easy to clean and operate.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    Washes okay but takes forever to wash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even the "quick wash" cycle takes 40-45 minutes to run. It rinses repeatedly no less than 3-4 rinses per load. I've taken to not clicking on the fabric softener button because it adds additional rinses by the time the clothes rinse 3-4 times per cycle the fabric softener is rinsed away and the clothes are full of static in the dryer. Instead I stop the machine on the last rinse and manually add softener like an old school machine. Personally I feel like it wastes a ton of water with all these rinses. My laundry sink fills completely up at least 3 times every time I wash a load. The "normal" cycle takes as long as 2-3 HOURS at times. One thing I like is the large basket

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there, Marc! Samsung appreciates you sharing your thoughts about this washer. Your feedback helps us to continue working to improve the overall customer experience. ^Jecca Samsung

  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great washer, very quiet and large capacity.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, great product. Works great, washes well and has very large capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    large capacity, clothes are very clean. Awesome works

    I would recommend this to a friend