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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 4,670 reviews
  • Rated 5 out of 5 stars

    My Samsung Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it supposed to do. Looks good also. Watch!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had washer about 2 months Washed about 25 loads,so far things are good Performance is good Detergent drawer does not come out far enough when filling, very deep tub,clothes are clean

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is great in size, great for beginners, and great for a big family.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good waging machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well and is quiet.haven’t had any problems with the item.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Love it!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! Such a large capacity and so easy to use!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Cleans king size comforters well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can wash a lot of clothes in one wash. This saves me a lot of time.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washer to replace my old washer that gave out on me. Im very pleased with the washer its got a pretty good sized tube for washing big loads and its quite i would recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Gets the laundry amazingly clean. Very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great machine, very large capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine is easy to use and has nice features. Very large capacity

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks Great, very easy to use, reliable and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Really nice machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice machine, looks great, quiet and very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Bev

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Large capacity dies great job cleaning

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Samsung washer. I was able to purchase while on sale for my sister, who recently purchased a new home. This Samsung washer has all the bells and whistles and cleans as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer! Large capacity. Very quite when running.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine conserves water, holds large loads and washes well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Very easy to use and gets clothes clean.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Definitely would recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is so quiet and the barrel is very large.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Clothes get clean love the options on the washer Big drum for Big loads I love the Deepwater setting plenty of water for the clothes to move around in and get clean my last washer skimped on the Deepwater couldn’t put as many clothes in I ordered this washer from Best Buy great service great it was delivered in two days.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great washer,

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a lot of options, quite, nice capacity . Wash really well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap Plastic Junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s May 2024 and this washer was purchased August 2021 and already needs replacement parts and works horribly in general. Washer becomes unbalanced with even the lightest loads and instead of stopping for you to adjust the load (which you shouldn’t have to do) it adds MORE WATER several times in an effort to rebalance. Your water bill will be sky high! So much for water efficiency. I just had to replace suspension rods to hopefully stop the unbalance issue. It’s ridiculous that repairs are needed on a relatively new appliance. The top is also made of very cheap plastic and has cracked in multiple places. A piece chipped off even when we tried to move it for the repair. For this price, all parts should be made of the sturdiest metal. This machine is built like a child’s toy. Please save yourself the headache and choose another brand and model. I will never buy another Samsung washer after this.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Queen, we know how frustrating it is to deal with a washer that keeps being unbalanced. We are here to help.

      If your washing machine gets unbalanced, you can easily troubleshoot the issue by following the simple steps in this link. Please choose steps 1, 2, and 3." Kindly click on the embedded words.

      Samsung washing machine won't spin or won't stop spinning
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      For more details, please see pages 30 and 47 of the manual under the "STEP 5 Determine the load capacity and Cleaning the exterior" section.

      Manual
      https://downloadcenter.samsung.com/content/UM/202405/20240520094609817/DC68-04037J-04_IB_WA54R7200A_EN_240517.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147177727) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung