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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 4,670 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    EXCELLENT MACHINE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase replaced an LG that we had just ten years that broke down and received an estimate of over $600 for repair. Needless to say, I did my due diligence in checking reviews before deciding on a manufacturer (other than LG). Very impressed with load selection feature and efficiency and quietness of the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my favorite washer ever, great price. Easy to use and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Samsung washer review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet. Easy to use. Good value. Would recommend to friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was extremely pleased when my son recommended I take a look at this Samsung washer. He has an identical model and told me how well it performed under constant use (he has 6 children). So, I, too, decided to choose a Samsung and he was right on the mark with his recommendation. I have a sewing business and have to prewash a lot of fabrics. My Samsung has out-performed all my previous washers.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is excited to know that we have exceeded your expectations with our washer's powerful performance, sleek design, and innovative features that make life easier. Welcome to the Samsung family experience. ^Cat Samsung

  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is a monster.. It does super large loads easily. Simple to use

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's my first time buying a new washer in over thirty years. So far, it works very well. Customer service was over the top, from the front entrance, purchases and departure.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Great washer at a reasonable price! Very quiet!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Extremely big . Easy to use. So happy with the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    samsung washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent washer with plenty of capacity and easy to load and unload

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    New Samsung Fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One...I got this price matched at a steal... the store associate gave me a hard time but it all worked out. The barrel of this machine is huge, we fit so much in here for a load. I love the technology on it and how you can choose your cycle, my only complaint is that no matter the cycle or load size it does take a while to wash the clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems, best dryer /washer I’ve ever bought would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Samsung gets it clean!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the huge load capacity as well as the cycle options. Very quiet and efficient!

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Agitator

    Rated 2 out of 5 stars

    Don't buy a washer without an agitator

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this washer for over about a year My mother bought it for me, I had a front loader before and hated it when it finally died I decided on a top loader. I chose this one for the size and I figured Samsung is a good brand and the price was good too. When I received it I was thought it was missing a part...the agitator. Apparently they come without them, who knew? not me! I can 100% say DO NOT buy a washer that doesn't have an agitator. I am so mad at myself for not returning it. I have kids and grandkids and a husband that has a dirty job so his clothes get soiled and stinky. I have tried all kinds of launry soap, every cycle on the machine and I still feel like my clothes are not clean.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there ntrits, I see you have some concerns with your Samsung Washer and know how learning a new machine can be very irritating. I would like to offer some help in getting you the ideal results from your machine. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143429505. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very quiet and washes very efficiently. Very simple to understand how to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Getting my money’s worth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying this washer so far. I am washing larger loads and cutting down on water by doing this. The powerful wash functions allow me have choices when washer. The vibration control is an added bonus. I am particularly happy about this because the price I paid for it. This was a great and satisfying buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Overall a great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I didn’t give this machine 5/5 is it smells funny after I run a load and it’s not been super easy to figure out the beeps/error codes. Otherwise you could wash several kids in there. JK. Used to have to do 2 loads but now can do 1 large one. I love the end song it plays to tell me it’s done. Various settings are great too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap Plastic Junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s May 2024 and this washer was purchased August 2021 and already needs replacement parts and works horribly in general. Washer becomes unbalanced with even the lightest loads and instead of stopping for you to adjust the load (which you shouldn’t have to do) it adds MORE WATER several times in an effort to rebalance. Your water bill will be sky high! So much for water efficiency. I just had to replace suspension rods to hopefully stop the unbalance issue. It’s ridiculous that repairs are needed on a relatively new appliance. The top is also made of very cheap plastic and has cracked in multiple places. A piece chipped off even when we tried to move it for the repair. For this price, all parts should be made of the sturdiest metal. This machine is built like a child’s toy. Please save yourself the headache and choose another brand and model. I will never buy another Samsung washer after this.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Queen, we know how frustrating it is to deal with a washer that keeps being unbalanced. We are here to help.

      If your washing machine gets unbalanced, you can easily troubleshoot the issue by following the simple steps in this link. Please choose steps 1, 2, and 3." Kindly click on the embedded words.

      Samsung washing machine won't spin or won't stop spinning
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      For more details, please see pages 30 and 47 of the manual under the "STEP 5 Determine the load capacity and Cleaning the exterior" section.

      Manual
      https://downloadcenter.samsung.com/content/UM/202405/20240520094609817/DC68-04037J-04_IB_WA54R7200A_EN_240517.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147177727) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Very dependable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite, easy to use and it looks good. I would recommend it to all friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Solid washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer a lot. So far is doing us really good. We bought the warranty because we don’t know if it breaks we don’t want the hassle of replacing it for another out of pocket! It washes out clothes really good. I really like it and you should get because it’s budget friendly and a great bang for the buck!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Has meet expectations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love how large it actually is inside. it's quiet and looks good also.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We're glad to hear the washer has met your expectations, tommy! ^Jecca Samsung