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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 4,670 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new washer. Works great! Easy to use and looks awesome

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Great washer, Great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is bigger than it looks. My wife thought its was the same size as our old washer (also 5.0 Cu) until three large blankets later this thing still had some space. The only down side is the detergent and chemical add slots, they are flimsy and too easy to pull out. A great washer that we are glad we bought.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can fit a comforter in it and it's quiet. I love all of the cycle options.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine already! Huge interior and can fit quite a bit! Only down side is the bigger fills take about 2 hours plus to wash. When I put on the whites setting it automatically takes 2 hours to wash even with a normal size load with no added features. Good machine just don’t like the time it takes

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will highly recommend this washer machine , does a great job , big or small loads amazing. My only down side I paid like $100 more , a week after I bought it it was on sale

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of room to handle very large loads. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    High Performance!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High Performance Washer! Able to wash blankets!! Definitely a great washer!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    bought as gift for son's family and they love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    family says they like doing laundry now this is si large and easy to operate

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is excited to know that we have exceeded your expectations with our sleek design and innovative features that have made the task of laundry a little easier. Welcome to the Samsung family experience! ^Cat Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best washer ever

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been amazing since i bought it never had a problem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use washer Plenty of cycles Large tub fits large l oil ads

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this better than the last Samsung washer I have. It took some time getting use to the different button layout but it takes getting use to! Easy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product, easy for use 100% recommend Th guy install so quickly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer, easy to use; modernized display easy to read.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious and quiet. Smooth running. Well built for price.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Love it!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! Such a large capacity and so easy to use!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is great in size, great for beginners, and great for a big family.

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 1 out of 5 stars

    Horrible washer do not buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible washer. Only 2.5 years old. Constantly unbalances almost every load, even with constantly calibratiing it. Cannot wash anything heavy like towels or hoodies. Wastes so much water, refills each time it's unbalanced unless you catch it right away.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Your laundry convenience has always been our top priority. Let's get this taken care of, AngelaR.

      When your washer encounters poor, unbalanced performance, you can easily troubleshoot it by following the simple steps from the link below. There are recommended embedded links; kindly visit them.

      The Samsung washing machine spins poorly:
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you require further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147512580, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer and it was a great deal. It had a few scratches on it from being an open box deal, but it works greatand it is super efficient

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung too load washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never owned a top loader always a front load, I’m so glad I made this purchase the options we have for washing clothes and how well things are being cleaned definitely worth the &

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks Great, very easy to use, reliable and efficient

    I would recommend this to a friend