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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 4,670 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like our clothes have never felt cleaner. So many different options for wash cycles and it’s quiet. Definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Large drum for big loads. Cleans very well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Nice washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this at bestbuy on blackfriday. It's pleasing shopping experience. The washer works perfect. My wife loves it and says it washes clothes super clean.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the amount of clothes it washes but theres alway dirty debris in the bottom

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Xl washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great. It holds 2 comforters possibly 3. Lots of settings including adding extra water to the wash. I like my clothes completely covered so I always use extra fill. It just fills to right above clothes. I’m short and I can still reach the bottom to get the clothes out. I’ve only had it almost a month but so far so good.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how convenient it is to be able to wash even the largest of items in the comfort of your own home and are glad to hear that you're getting great use of this washer. ^Lo Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second samsung appliance for laundry that we have owned. Works well and is spacious enough for a king size comforter. “Active water jet” is just a fancy way of saying you can hand wash / pre rinse as you are filling the tub, it has a little fountain spout that pours water at the push of a button.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine with lots of room. Finally able to wash my comforters! Delivery guys were also great and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our washing machine had a leak, but the repair would have been $200+. We decided to get a new unit because we were tired of the front loader anyway. This top load washer is great for our small apace so we can leave the top open to dry and not make our clothes have a musty odor. Satisfied so far this first month!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for a great price. We went to the Best Buy in mooresville, NC. They were super helpful. My mom finally got her washing machine, other stores just kept pushing back her delivery date with out even having the product. It’s easy for my mom to use and comes with all the features she likes.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Wonderful, HUGE capacity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, clothes come out clean without extra effort.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Great news, Momof2boys. We are happy to hear that you're loving this washer. ^Lo Samsung

  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how quiet it runs. Even the end tune that plays letting you know when it’s done isn’t loud and obnoxious

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with the load capacity of this washer. What used to take me 3 separate loads to do can now be done in one big load. The spin cycle gets nearly all the water out leaving clothes just barely damp. The window top is kind of unique as you can actually watch your clothes being washed.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Do not buy...they rust

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible...After only 3 years of use the washer started RUSTING. Why would they make a washer that RUSTS? Samsung WILL NOT REPAIR the washer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Happy customers

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this machine in 2021 and so far it has not failed me at all. I have yet to use my extended warranty for anything and I wash almost everyday. We are very happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Buy this washer...it's worth it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I stated in my review of the matching dryer, it's awesome too. I had a small washer, so this was a much needed upgrade. It has a much bigger drum, and washes the clothes very well. I don't have to use as much determine with this washer, so I'm saving lots of money compared to using my other washer. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. The washer has plenty of user friendly settings to help you choose exactly how you want your clothes cleaned. Looks great and cleans great. When your load is done it plays a little jingle to let you know it's finished. You can turn that off if you don't like it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This is an awesome product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

     this is an awesome product that will make life much simpler. It is easy to take care of. It is durable and reliable. I would highly recommend this to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is really quiet. Very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use ,great price, very quiet,good deal, thanks

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderfully done. Simple to use. Less messy than my last!

    I would recommend this to a friend