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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 4,670 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance. Good quality in good performance

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Item for the price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this new unit and I was truly amazed at the new design with out the agitator in the middle.......so now you truly have space for almost double the load as before. I love the new turn knob digital design with the levels. But the best thing is that the unit is so quiet that you barely hear it running. This was a great buy.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for the wonderful five star review! Function, value, and great design are the features of a quality appliance! We are so glad you choose Samsung to be part of your home. ^Lena Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the washing machine, it works very well, it washes the clothes very well and leaves them squeezed well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Definite upgrade on previous Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Larger tub, quiet, fast. Nice design. Would buy it again

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Excellent! Thank you for choosing Samsung for all your laundry needs. ^Lo Samsung

  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Huge capacity-fast wash cycles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t love that the drawer to add the soap is at the back of the washer. But, I love that it has a huge capacity and quick wash cycles.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It doesn't have the annoying little turning middle piece like some other washers do. It gives more room and it seems to wash better than those kinds of washers as well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine, It adds just enough water to wash the clothes. Doesn't use as much soap or fabric softener as my old machine. My clothes come out very clean

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Dryer and washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product love it… I have dryer and washer both working very easy to clean and use

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    performance has been unsatisfactory.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been in possession of this washer for a few years now, and from the very beginning, it has consistently displayed the error message "heavy load," halting the cycle. This necessitates us to rearrange the clothes to ensure even distribution, a tedious and time-consuming task. This issue is particularly frustrating as I have never encountered such a problem with any other washer. Unfortunately, we were unable to return the washer when the problem first arose, and thus, we have been tolerating this inconvenience ever since. Given Samsung's reputation as a reputable brand, we opted to purchase their washer and dryer. However, I must express my disappointment with the current situation. I may not consider a Samsung washer in the future, as it is unreasonable to have to constantly adjust the load, even when dealing with just three towels, as depicted in the attached video and image.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We aim to provide you with a hassle-free experience while using your washer. Let us help you.

      We suggest referring to the resources below to address your washer's performance. Please click the link and hyperlinks and watch the instructional video for tips.

      The washing machine displays an error code (See unbalanced code):
      https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147619229, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    XLarge capacity washer, wash two loads at once

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that this washing machine has settings for bedding as well as a deep clean. The extra large capacity let's me get all my washing completed in one day.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great for large families

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the larger load size. It allows me to wash items that I would normally have to take to the laundromat. I’m also comfortable knowing that bulky items will also be cleaned in the comfort of my own home. There are plenty of different cycle options to meet my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second samsung appliance for laundry that we have owned. Works well and is spacious enough for a king size comforter. “Active water jet” is just a fancy way of saying you can hand wash / pre rinse as you are filling the tub, it has a little fountain spout that pours water at the push of a button.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is quiet, feature loaded and works 1000x better than our last. We aren’t dreading doing laundry like we used to. Almost one month and easily 20 loads in and we’re loving it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice washer. Works great and easy to use. We love it

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My fabulous new washer.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow impressed with this washer. I program what i want done and when it is completed a cute tune lets me know. The clothing comes out clean and fresh smelling. Perfect for me.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Large drum for big loads. Cleans very well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Xl washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great. It holds 2 comforters possibly 3. Lots of settings including adding extra water to the wash. I like my clothes completely covered so I always use extra fill. It just fills to right above clothes. I’m short and I can still reach the bottom to get the clothes out. I’ve only had it almost a month but so far so good.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how convenient it is to be able to wash even the largest of items in the comfort of your own home and are glad to hear that you're getting great use of this washer. ^Lo Samsung

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great washing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our washing machine had a leak, but the repair would have been $200+. We decided to get a new unit because we were tired of the front loader anyway. This top load washer is great for our small apace so we can leave the top open to dry and not make our clothes have a musty odor. Satisfied so far this first month!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for a great price. We went to the Best Buy in mooresville, NC. They were super helpful. My mom finally got her washing machine, other stores just kept pushing back her delivery date with out even having the product. It’s easy for my mom to use and comes with all the features she likes.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer with a lot of space. Have had zero problems, I have dogs and stick their beds and have no worries about it. Can wash almost my whole King bed set in one load

    I would recommend this to a friend