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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 4,670 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, the clothes are cleaning up well. You must balance heavier items though when mixing with lighter weight items or it won’t spin.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good product at best price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is designed modern and convenient to use. This is best product so far for me at the best price. It has enough space for big cloths such as king size blanket or whole family cloths in one wash

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer. It does a great job cleaning my clothes. It has a large tub and can hold large loads. I would highly recommend this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better then expected Large capacity. Stong rinse. Clothing intertwine tightly. But so far so good Dont see delay start. That would maje it better to set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the price and quality. They delayed the delivery date, but everything else was very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Exactly what I was looking for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Samsung washing machine and I'm just as happy with this machine as the first. It's spacious and can do large loads of laundry, has extra features like the stream inside to spot clean close and it's sharp looking. Would highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful washer easy to use let's you choose how you want your wash completed

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Happy upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time owning a washer with no agitator and I absolutely love it. I’m still working on what cycles best suit our needs. Overall super happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Loving this washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the “no agitator” feature. Great for washing bedding. Had it for a month & loving it. Very quiet too. When watching tv in the basement, I don’t hear it at all as opposed to my previous washing machine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best washer i’ve ever had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable! Gets the clothes clean! I love how it weighs my load and uses only the right amount of water it needs for that load. No more guessing what size the load is it does it for me. Plus .. it washes my king size comforter with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Calming and clean!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to everyone. For an added calming pleasure, the top is clear and it is fun to watch. It does a great job cleaning our wash.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    A little deep for short people

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice big washing tub that can hold a king size comforter. We have not had any issues with so far and seems to get the clothes clean whether you are using PODS or liquid detergent. 2 families in my house use the machine on a regular basis.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    GAME CHANGER

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best investment you can ever make. I purchased the set and these machines run like a dream. I absolutely love them

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    A whole lot of washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer replaces a 20 year old Kenmore. At first I thought there were too many bells and whistles, but now I find it is a perfect fit for my family. There have not been any problems with anything I have washed, including a Cal-King sized cheapo comforter.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Welcome to the Samsung family, Just4Fun! We are happy to hear that you are loving this washer. ^Lo Samsung

  • Cons mentioned:
    Balance

    Rated 4 out of 5 stars

    Very efficient machine.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water saving. Highly recommend. The only problem i did have is that it went unbalanced when washing a quilt.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Amazing washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine can really get a lot done and it’s easy to operate!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple and efficient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer was delivered and the installation took me about 15 minutes. So easy and simple. The operation is straightforward and easy as well.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best washer i’ve ever had!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this washer for a while now. It is dependable, quiet and has sped up our chores due to the high capacity and smart balancing features.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Don’t love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is too loud. Washes good, but water is too low unless you use the override then the cycles are extremely long

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Washer. I would like to make sure that you are getting the absolute best performance. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has taken over the appliance industry recently! This washer is super quiet and for the price very efficient. I was surprised how easy it was to operate, and Best Buy was awesome during the purchase!

    I would recommend this to a friend