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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 4,670 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Easy to use works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washing machine. Been using apartments pay to wash machines for a while and my clothes never came out as clean as they do with this washer. Theyre clean and smell amazing when theyre finished.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so much quieter than my old washer. We haven’t had any type of issues at all with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am very happy with this purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my third washer. I was very frustrated prior to getting this machine. I had started with the Samsung 4.5 ft.³ but there was a definite loud scraping noise every time the drum moved. Then I got the LG 5.3 ft.³, and that just didn’t work. Probably something with the computer. I am very happy with this machine. My clothes come out clean, it is relatively quiet, unlike the 4.5 ft.³ version, and I believe it is using a lot less water than my old machine. I like that there is a 20 year warranty on the motor as well. I would recommend this particular Samsung washer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Washing Machine!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge tub, tons of options and does an awesome job cleaning!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung Top glass washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got mine and it works great no issues spins slowly idk if its like that but gets the job done simple to use

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer works great. I have no complaints. I chose this specifically because the agitator is flat. I got so tired of things getting caught in the agitator on my old machine. I have no such worries here.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Well worth it.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer was much bigger than I anticipated. That's a good thing, but I do need a stool to reach the bottom of the washer now. Love it. Has many features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Just received

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only washed clothes a few times. So far it is good. SOme of the black and darker color clothing seems to get fuzz and spots on them. Not sure if I have the setting on something wrong but it is easy to use and looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Family of 6, multiple loads a day

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid product, family of 6 (4 boys) and we do around 2 loads a day. Product running strong, easy to use and some cool features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washing machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Several washing options, easy to use machine. Only drawback is I can’t reach the bottom unless on my tippy toes!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Super-Buper Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely LOVE this Samsung washer. What took 3 loads in our previous washer we can no do in 1. If you have a large family this is exactly what you need. Now Laundry day has gone from a whole day ordeal to 4 hours or less including drying. YES!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very Skeptical about purchasing one of these because we bought a whirlpool one and right after warranty it broke plus it didn’t clean clothes well. I am sooooo glad I purchased the Samsung one. We are very happy with it! The clothes actually get wet.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had it for 1 month and love everything about it. King size bedding fits great!! Highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    Too long of a wash cycle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this washer and ran the quick wash to make sure everything was working. Seemed great until the next day I washed a load of towels with the fabric softener option on. 1 hour and 28 minutes later they were finished washing. This is entirely too long of a wash cycle for a family who does a lot of laundry. This was such a disappointment.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to have a better experience with your washer, HeatherB. Let's get this taken care of.

      Here are some steps to take when the washer's cycle takes too long. Please click the links and hyperlinks and watch the instructional video for tips.

      Check your washing machine load size and the cycle you are using:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Run calibration mode on your washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/#run-calibration-mode-on-your-washing-machine

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1146581926, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Very good machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing capacity. It really does the job well. I am a little short and it is difficult to reach all the way to the bottom of the tub, though. I have a step stool to use. The washer's selections are very good, too.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Top loader Samsung washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Washer. The tub is huge and it works fabulously. Great buy and the price was great as well. 20 year warranty too

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    what can i say, it works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i'm not too picky, just want my clothes clean. So far been doing the job just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't realize how small and lifeless my current washing machine was until I got this one. The interior is humongous! I can wash a king quilted blanket - no problem at all! The buttons are pretty simple and intuitive and this thing runs pretty quietly too.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how convenient it is to be able to wash even the largest of household items in the comfort of your own home. Thank you for choosing Samsung for all your laundry needs! ^Lo Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels fancy having it since it looks good and plays music when it’s done. Spacious for all our loads. Over a year with it and no issue.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Perfect for a family who does LOTS of laundry!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is perfect for our family! It holds plenty of laundry, making laundry days easier! It also washes quiet. It has a variety of cycles which makes any laundry task easy to complete. Our family loves this washer!

    I would recommend this to a friend