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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 4,670 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how I can put one big load in without dividing it into two loads saves me time.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Really like the built-in faucet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this washer for about a month now and we're very happy with it. It's pretty quiet and the built-in faucet is a great feature. I would definitely recommend this washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best feature with this washing machine is the amount of clothes that it can wash and also the quick cycle is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer, energy efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has great capacity level. Washing less loads per week. Much more energy efficient than the older machines. Uses less water and detergent.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      It's great to hear that the spacious design of this washer is meeting all your needs and exceeding your expectations. Thank you for choosing Samsung. ^Lo Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer was easy to hook up, however if you are use to water staying in tub to wash this washer does not because it is high efficiency. It does seem to wash the clothes well

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing purchase. The was a major upgraded for my family. It took a couple washes to learn how to get things right. The sales manager was amazing and gave us tips on how this type of washer washes and he was 100% correct.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy family

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has changed my family’s life! We are able to finally do our bedding and it just makes it so much easier than constantly going to the laundromat! I also love the deep fill option when washing g to ensure every piece gets cleaned appropriately l!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Fits a lot of laundry

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Uses less detergent and less water than my previous washer. Had a front loader that no matter what I did it smelled really bad. Love how much I can fit in the washer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with new washing machine. quiet and doesn't keep me running back and forth to the laundry room.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this washer is for my husband's mudroom. He is a farmer and get's very dirty. Also has a lot of jeans and overalls to wash. The machine does a great job and he is very happy with it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very quiet and solid performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, easy to use and does the job very well! Best thing is that it didn't come damaged when delivered. Had two Whirpool's delivered with defects (even coming out of the box) prior to this one in a period of 3 months.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Poor Quality. Stopped spinning after 4 months.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just an FYI, Samsung has very poor customer service. If you haven't had issues with your Samsung washer (or other products) this item may actually work well for you. In our case, we bought this washer brand new for our tenants. The washer stopped spinning just after 5 months (Unbalanced error code; COMMON ISSUE WITH SAMSUNG WASHER BTW). Samsung technician came out and told us that there was nothing wrong with the unit and that they should try smaller loads. We did some testing and the unit was continuing to experience the issue with small loads of just a few tshirts, socks, etc. We had a local technician come out (~$90) and tell us that the unit needed some new components to repair (Stabilizers or something can't remember) that was going to cost in the realm of $300. So now we have Samsung telling us they won't come back out after they clearly mis diagnosed the issue. We did purchase a Geek Squad protection plan, so we'll be going back to Best Buy to ask them to fix the issue since Samsung won't. Lesson here is, Samsung buyers beware. Luckily we learned this just before deciding on which OLED TV we were going to purchase. We decided with a SONY instead. Not sure if Samsung Customer Service will be improving any time soon, but until we start seeing different results, we'll probably stay away from their products until we do.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your Samsung experience! ^Ty Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing machine went out on a Friday morning and they were able to deliver this one the next day it has great features and some I still haven’t used yet but it uses less water and is more quiet than my old one I like it a lot so far

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Texanfan979! We hope this washer serves you well for a long time! ^Jecca Samsung

  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What stands out most is how quiet and efficient this washer is. Even during high-spin cycles, it runs smoothly with minimal noise. The EcoBubble technology ensures that my clothes come out fresh and clean every time, even with cold water settings

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome washing machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washing machine! It is easy to use and has many extra features. I especially appreciate the self clean option. The machine actually notifies me when a cleaning is needed but I can run the cleaning function anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use washer however, the programming does not save. you have to select the water temp, wring type each time you wash.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent product from Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earlier I had another brand and that used to be like consistent sound when it’s running in my house. This one is Excellent product with No sound at all. Liked it very much and would recommend this product to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer, very roomy and efficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung washer came as promised. Holds very large loads and get clothes clean. It is energy efficient so keep that in mind when purchasing detergent. I recommend liquid HE detergents. I love my new Samsung washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Ms Kathy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer! I am pleased to say that I am able to even wash quilts without tearing them up. Thanks!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the money. -----------------------------------------

    I would recommend this to a friend