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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 4,670 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    New laundry machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laundry machine is doing a great job! Very quiet. So far we are very satisfied with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's much quieter than my old washer and I love the size of the tub.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer was purchased via best buy outlet in excellent condition. No bumps or bruises all items inside the washer. Although not wireless. The washer gets clothes clean. I prefer agitator-less washers as i am used to them ruining clothes. I have no issues noticing stains removed from my children clothes. Only question i have is how do you clean the clear lid?

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing purchase. The was a major upgraded for my family. It took a couple washes to learn how to get things right. The sales manager was amazing and gave us tips on how this type of washer washes and he was 100% correct.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer, energy efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has great capacity level. Washing less loads per week. Much more energy efficient than the older machines. Uses less water and detergent.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      It's great to hear that the spacious design of this washer is meeting all your needs and exceeding your expectations. Thank you for choosing Samsung. ^Lo Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very quiet and solid performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, easy to use and does the job very well! Best thing is that it didn't come damaged when delivered. Had two Whirpool's delivered with defects (even coming out of the box) prior to this one in a period of 3 months.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best washer ever!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best washer I’ve ever had, it can handle more loads than your mom.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very big to wash large blankets and washes very well, very quiet machine

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Poor Quality. Stopped spinning after 4 months.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just an FYI, Samsung has very poor customer service. If you haven't had issues with your Samsung washer (or other products) this item may actually work well for you. In our case, we bought this washer brand new for our tenants. The washer stopped spinning just after 5 months (Unbalanced error code; COMMON ISSUE WITH SAMSUNG WASHER BTW). Samsung technician came out and told us that there was nothing wrong with the unit and that they should try smaller loads. We did some testing and the unit was continuing to experience the issue with small loads of just a few tshirts, socks, etc. We had a local technician come out (~$90) and tell us that the unit needed some new components to repair (Stabilizers or something can't remember) that was going to cost in the realm of $300. So now we have Samsung telling us they won't come back out after they clearly mis diagnosed the issue. We did purchase a Geek Squad protection plan, so we'll be going back to Best Buy to ask them to fix the issue since Samsung won't. Lesson here is, Samsung buyers beware. Luckily we learned this just before deciding on which OLED TV we were going to purchase. We decided with a SONY instead. Not sure if Samsung Customer Service will be improving any time soon, but until we start seeing different results, we'll probably stay away from their products until we do.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for sharing your Samsung experience! ^Ty Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung 5.0 Cu. Ft. High- Efficiency Top Load Wash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Washer was professionally installed and performance is great.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really good and like how it lets you know when the wash is done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, we love it. Very quiet, does a great job on all types and sizes of loads.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    A title for what?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice deep bowl. Every option our family needs. Same as dryer, one use and you know how to work it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing machine went out on a Friday morning and they were able to deliver this one the next day it has great features and some I still haven’t used yet but it uses less water and is more quiet than my old one I like it a lot so far

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Texanfan979! We hope this washer serves you well for a long time! ^Jecca Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    I love this product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been doing the job just right. Top-load just like it says and it fits more than my other washing machine way better actually. Great product. Definitely worth a buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome washing machine

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washing machine! It is easy to use and has many extra features. I especially appreciate the self clean option. The machine actually notifies me when a cleaning is needed but I can run the cleaning function anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent product from Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earlier I had another brand and that used to be like consistent sound when it’s running in my house. This one is Excellent product with No sound at all. Liked it very much and would recommend this product to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer, very roomy and efficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung washer came as promised. Holds very large loads and get clothes clean. It is energy efficient so keep that in mind when purchasing detergent. I recommend liquid HE detergents. I love my new Samsung washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for the size the quality and style and

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing upgraded from an old Samsung and works almost the same

    I would recommend this to a friend