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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 4,670 reviews
  • Cons mentioned:
    Balance, Reliability

    Rated 1 out of 5 stars

    Not Worth the Cost - Don’t Waste Your Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase! It lasted exactly two years and now the calibration is shot. I a cannot do any size load without fighting with the machine to stay, balanced and spin it down. I have purchased a set from LG and will never buy Samsung appliances again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Holland,

      Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your overall experience with the washer.

      We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this washing machine. Large canister which can accommodate my larger item. Very easy to use. Service man explained the use instructions very thoroughly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great washer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, easy to install (just got delivery, not install), no issues after a year. Great experience with the Best Buy delivery team who were very helpful and patient. Would absolutely buy again.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    Looks nice and that's it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought this as a set and was thinking it was going to be great Name brand, more expensive nope. So it takes an an hr and half to do a normal load and god forbid you hit the power button for a split second then it drains all the water out and you get to start again. Tried calling the number for Samsung to get help to get the child lock off so I could put clothes in for the second use and after almost an hr we finally got someone but they didn't care about the model number or anything they just cared about personal info its also located in India so they didn't understand what we were asking. I also tried checking my water temp and even with no child lock the water doesn't run so if you want to make sure its at the right temp good luck. The issue I had yesterday was the spin cycle after 3 trys and resetting the dang thing it finally kicked for my soaked clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mamas! We really appreciate you sharing your thoughts on this washer. Samsung values feedback from all of our customers. ^Jecca Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Works for a Family of Two

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though we are a family of two, it is so nice to complete a load of laundry at one time. The tub is huge and without the spindal in the middle, nothing gets stretched out or torn. Love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing upgraded from an old Samsung and works almost the same

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best Choices

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think you're making good decisions is Very Good Washing machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice washer . Don’t have to worry about anything. Load your clothes add soap and forget about it. The washer does the rest. I also got a very nice price match which lowered the price to almost half

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine. Huge capacity! Definitely an upgrade for us. A lot of cool features. We got the extended warranty through Geek Squad to ensure years of good service from this machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Bedding appropriate

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine. It is easy to wash your bedding in.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good machine. No complaints or problems. Samsung is the go to product

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Soils Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes clothes well. Offers plenty of cycles so you don’t waste water and electricity. The ending chime at the end of the cycle is a bit annoying, but you can turn it off.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great, my wife loves it and it cleans our clothes really well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great washer! Washes everything much better than my old one.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for the size the quality and style and

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Large Family Necessity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a large family and I’m constantly doing laundry. The large wash basin gives me the option of doing larger loads so I can reduce the time spent doing laundry. The options are convenient and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality easy to use. Love the dial And the tones. I also gotnthe warranty just incase. The hook up was easy as well. The look is clean fresh and crisp

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Washer, congratulations on your new Samsung Washer and we are very appreciative of you providing your feedback. We are glad to see you are enjoying your new machine and welcome you to our growing family. Thank you for choosing Samsung in your family's home. ^Brad Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is huge. Was able to wash my kong size comforter with no problem. No more shaking the floor when the washer spins!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Astounding advancedment is home laundry.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung's upgrade in clothes washers is awesome. Its capacity and renovation in dealing with loads far outdistances the past use of a central hub. The sensors for load and water use is well worth the acquisition.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Second purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second Samsung top load washer I have had and would purchase over and over again!

    I would recommend this to a friend