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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 4,670 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome in my opinion the best and efficient washer I’ve had

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and dryer are nice and beautiful, and they work very quietly. The people who install them at home are very nice and have a very good attitude. I'm very satisfied

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great washer! However, some of the cycle choices can take a while to finish and depending on what other products are added besides just detergent can really drag out the wash cycles.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there, sabriel06! We really appreciate you taking the time to share your experiences with this washer so far! ^Jecca Samsung

  • Cons mentioned:
    Agitator

    Rated 1 out of 5 stars

    So disappointed.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer because of the great reviews, it almost being 5stars. I have been disappointed from day 1 with this washer. From the first load of darks I did, every article of clothing came out with white stuff all over them. I waited a few months using the washer. I found every load, no matter what setting you choose, will use Hot water! Even the coldest setting will still use hot water. When I spoke with someone at Samsung they told me all of their washers use hot water to rinse. I have never had a washing machine that would use hot water when you specifically select cold. When I spoke with customer support they had me do a cleaning, drain hoses and asked me to call them back after I did everything. I waited another month or so trying different combinations and am still having the same problem. I did however find that if I use the delicates setting I don't have the white film on our clothes. But the delicate setting does not do a full spin so I have to re-spin the clothes after each load. I Finally found time to sit down and call them back and the wait time is over an hour. Still waiting for them to call me back. BestBut will not allow me to return this washer as it is over their threshold for the return. I do not recommend this washer or any washer from Samsung.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello dalucia,

      Thank you for sharing your experience with us regarding your washer
      and we do apologize for any inconvenience this may have caused you.
      Here is a link that will help you address your issues with your washer for proper cycle settings and water temperature.
      Cycles, settings, and features on your Samsung washing machine.
      https://www.samsung.com/us/support/answer/ANS00061937/

      How to wash workout clothes in your Samsung washer
      https://www.samsung.com/us/support/answer/ANS00090103/

      Product manual
      https://downloadcenter.samsung.com/content/UM/202108/20210813081226318/WA54R7200A_DC68-04037J-00_EN_CFR_MES_R_140920.pdf

      For further concerns, you may reach us via the following option.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


      - Reference ticket number: 1144326471

      ^Ross Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Easy to use washer at home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer .. just it and move on to other things. It does the work. My wife loves it

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large tub, I like the option for deep fill when washing. Pleasant tone when washing is complete. Quiet operation.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    This machine washes well. It is also quiet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer determines the water levels for you. No agitator means more room for clothes or towels. The cycles are automatically timed so you know when to check on your laundry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, we love it. Very quiet, does a great job on all types and sizes of loads.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Technology

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machines are really cool and it washes really good

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Value for the price point.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer for the price point. Need to read the manual first for the washer to calibrate. It was easy to use and it washes great!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of 4 weeks of use works better then my old washer and dryer and alot quieter.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderful. It washes my clothes and blankets great.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had this for a week but I love it! Everything comes out clean and the spin cycle is awesome! My clothes are almost dry before I put them in the dryer!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine no issues quite thats all you can ask for

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love It!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my washer for almost two months now and I am in love with it! It has so many nice features. The size is perfect for my king size comforter and I can put in a good size load.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like Samsung and we recently bought this washer. So my review is based on just that. We were just looking for something that will get the job done. Didn’t necessarily need all the bells and whistles but for us, this one has what we needed and more. I don’t this it can fit a king size comforter as the rep. said but perhaps a queen only. I rather not chance it and take to a laundromat and wash it in one of their commercial front loaders. All-in-all, I think I a good quality machine and recommend it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Quality is what we strive for and we're proud to hear that you're enjoying this washer. ^Lo Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Samsung Washer.. this is a top loader and large capacity. Works wonderful… and now I am able to wash comforters and blankets with ease..

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large capacity for a few person household. Works well and clothes get clean. Like the top loading vs the front loader had before.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung 5.0

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent machine. Working perfectly as expected...

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsumg

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing performance , very good,I recommend it 100%

    I would recommend this to a friend