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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 4,670 reviews
  • Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    Constant spin cycle issues

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have issues getting a spin cycle completed with nearly every load no matter how the laundry is placed in, type of laundry or the size of the load. We get an error with nearly every load and when you try to run a “spin only cycle” it will add MORE water to the already soaked clothes. We regularly have to move laundry around or even remove some while soaked and run multiple spin cycles, sometimes for hours. Even when it works, we often find that not all of the clothing has gotten washed as there will be dry spots and detergent still visible - no matter the size of the load!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      DanielleL, we understand how disappointed you are if your washer is having issues completing a load. Allow us to help.

      If your washer is not completing a load, here is a guide to help you. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic. Kindly watch the video included.

      Samsung washing machine won't spin or won't stop spinning
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1147134002) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So fresh and clean

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice for a great mid-level washing machine. Looks as clean as it makes your clothes.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great washer! However, some of the cycle choices can take a while to finish and depending on what other products are added besides just detergent can really drag out the wash cycles.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there, sabriel06! We really appreciate you taking the time to share your experiences with this washer so far! ^Jecca Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love this washer!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had this for a week but I love it! Everything comes out clean and the spin cycle is awesome! My clothes are almost dry before I put them in the dryer!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washer. It's very quiet and it gets the job done. It is large enough for king size items. This was a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    This machine washes well. It is also quiet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer determines the water levels for you. No agitator means more room for clothes or towels. The cycles are automatically timed so you know when to check on your laundry.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far have had it about 3 years now would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Samsung Washer.. this is a top loader and large capacity. Works wonderful… and now I am able to wash comforters and blankets with ease..

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large capacity for a few person household. Works well and clothes get clean. Like the top loading vs the front loader had before.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful washer. Value was great. Teally big inside. Qualty product excellent washer

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love It!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my washer for almost two months now and I am in love with it! It has so many nice features. The size is perfect for my king size comforter and I can put in a good size load.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is a real winner. Replaced a LG front loader..... My wife finds this so much easier to unload--loves the high capacity

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good looking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job……………………………………………………………………………………… ….. ..

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Extra Discount buying Samsung!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Washer can handle big loads. We got an extra discount because a we had previously bought other Samsung appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Decent machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best part is the machine plays a short song after its done and I really like it. Easy of use so far and not complicated setting at all.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick wash and quiet. The looks goes well with my kitchen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like Samsung and we recently bought this washer. So my review is based on just that. We were just looking for something that will get the job done. Didn’t necessarily need all the bells and whistles but for us, this one has what we needed and more. I don’t this it can fit a king size comforter as the rep. said but perhaps a queen only. I rather not chance it and take to a laundromat and wash it in one of their commercial front loaders. All-in-all, I think I a good quality machine and recommend it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Quality is what we strive for and we're proud to hear that you're enjoying this washer. ^Lo Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    BBFan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it is Great..The washing machine is modern looking and easy to use. I am glad I purchased it. The price was not bad either.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly, great for a large family doing multiple loads.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great quiet washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good no bells and whistles washing machine. It installs very easily and is super quiet when running. It has all the functions we need to wash laundry.

    I would recommend this to a friend