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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 4,670 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Satisfaction guaranteed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine, good customer service and good deal.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice unit for price.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Parent wanted something with a large capacity to be able to wash blankets and at a decent price. This fits the bill.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Couldnt be happier with this washer! Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time with a Samsung. Love the ease of use and value for what I paid. Washers are a work horse in our house and it is doing well!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a minute to figure out how to wor It washes like it's supposed

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just love our new washer it's quite it let's us know that the wash is done you can also pre wash items soak them I'm so glad the hubby agreed to purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, gets the job done. Super easy to use. I just wish the cycles we a little faster but other than that, worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Confident Cleaning!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely happy with my Samsung 5.0 Cu. Ft. 10-Cycle Top Loading Washer! It practically talks!! The panel is self explanatory, the selection is smooth and it even sings happy songs with the cycle is complete! Its very quiet! In the midst of a pandemic I feel very confident my laundry is getting quality cleaning and lessening my concerns of germs that can come in our homes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate and dependable. Reminds me of the old style washer that were easy to use and low maintenance.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. Multiple settings. Lint tray easy to pull out but have to stick fingers in tray to clean not a big issue. Not loud

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this washing machine a couple months ago. No problems so far, replaced a machine that was only about 7 years old and it had many more options. This one has all I need

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are delighted to hear that this washer is meeting all your needs, Mrss. Thank you for choosing Samsung. ^Lo Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very simple to understand operate all cycles of washing machie

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love my samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung washer its so quiet i dont know its runnimg i love the settings on it and i would recommend this washer to my family and friends

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is great! Good price and works very well!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer I’ve ever had. Super easy to use and set up.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far. At first I was concerned how long it took, but still figuring it out. Clothes come out great. Quiet.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 3 out of 5 stars

    The Spin Doctor

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drum is very fragile and it doesn't take much to knock it out of balance before it starts knocking and you get an ERR message. That's what happened to the first one delivered. It was out of alignment coming from the manufacturer and would spin wobbly and knocking and causing an Error message. I had it exchanged. Second one much better but still spins in an oval shape.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, we are sorry to see that you had this problem with your unit and we would like to see how we could assist. Here is a link to a troubleshooting guide that may help with your concern on the noises your washing machine is making (https://bit.ly/3FW8TTr). If the problem continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144093014) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Cons mentioned:
    Agitator

    Rated 4 out of 5 stars

    Top load

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer's pretty good, with know center agitator it washes OK, have to keep an eye on the laundry sometimes noticed some items not cleaned.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love my washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about my new washer. Cleans my clothes well and is quite. As soon as we can afford to we want to get the dryer.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Samsungwasher, it makes me so happy to hear you are enjoying your Samsung Washer. Thank you got sharing with us. We are so thankful to have you in our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Happy washers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad unit. The 5.0 cubic feet drum is massive! Best Buy delivery guys came.and installed everything and works amazing! It is also very quiet.

    I would recommend this to a friend