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Customer reviews

Rating 4.5 out of 5 stars with 4670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the large capacity, excellent cleaning performance, quiet operation, and ease of use of the 5.0 Cu. Ft. High Efficiency Top Load Washer with Active WaterJet. However, some customers have expressed concerns regarding the spin cycle, agitator performance, reliability, and balance issues during loads.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 4,670 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washing machine. I can wash huge loads and comforters. I love the settings options

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Beat washer ever.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great . Love it. Quiet and fast. Energy efficiency as well. Well worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    It work great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It dies a great job and the clothes come out fresh and clean. Love that I can wash big bulky blankets without a trip to the kayndry mat.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    The Worse Machine Money Can Buy!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son and I bought this together because Samsung is said to be the best washing machine now, what? I’ve always had whirlpool and always bought them used and lasted over 10 years. We’ve only had this machine for 4 months and I hate it!!! There was a Maytag that had a few small dents in the side for $500 and I wanted to get it because their probably the best a little better than Whirlpool but anyway my son wanted to stick with the Samsung but he doesn’t like it either!!! First of all sometimes it doesn’t rinse completely. The cloths are still dripping wet and the spin cycle has to be used, yeah it has a spin cycle why would it have a spin cycle? Also when you put your cloths in the machine it weighs your cloths and accordingly adds the correct amount of water. Well more often than not it doesn’t add enough water so some of your cloths are not in water so they aren’t even being washed so unless you use the deep fill you have to monitor the water and add more almost always. I will never buy another Samsung anything ever!!! Rating is a BIG FAT ZERO!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Davo, I would like to congratulate you on your new Samsung Washer. I completely understand how you feel about our machine using a different washing technique. Our units are more efficient and can provide a better clean with moving water through your clothes to remove dirt. I have some helpful information that I would like to provide that will always provide you with our ideal results. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01203005//#washing-machine-does-not-fill-with-enough-water
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      If you need any further assistance, please do not hesitate to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143344703. We thank you choosing Samsung for your laundry needs. ^Brad Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washing machine!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our old washer from 2012 and this one is an incredible value, very quiet and all around great washing machine.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Huge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how clean everything comes out. It has a setting to add extra water. We have two labs that shed like crazy. It gets all the hair out!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item about a month ago only because my husband read other reviews and compared other washers. I didnt want a Samsung and for no particular reason HOWEVER I love it! I dont like that it always wants to wash on hot water but I change to my settings and all is good. Washer drains so much water it takes less time to dry in the dryer. So for a month now its been great. Keeping my fingers crossed it stays that way.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Quiet washer, and I like the sleek style. The size tub inside lets me get a lot of laundry washed at one time.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Luxury

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my dream washing machine; glass top, no agitator, 5 cubic feet and hardly makes any noise. Pure luxury!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is the best I’ve had and very affordable. I would recommend to anyone it’s very spacious and takes up little space.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a new washing machine with all the bells and whistles, yet easy to use, and this was it! I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Samsung washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that the normal cycle uses less water. Love the large capacity and the bottom agitator.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Wonderful Washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ours went out and we started looking and we found this one. It's very quiet and makes music when clothes are done. Great buy....

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using for a little over a month now. Has a lot of fancy settings that are nice to have. Very efficient and hoping it lasts us a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    works nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great! Don't miss the MAYTAG that only lasted 6 years. Will never purchase another MAYTAG product again.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best washer I have ever owned! I have a family of 6 and it work great on large loads. The kids have even learned to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm in love! This is the biggest washing machine I've had and I absolutely love it. It's gorgeous and gets the job done!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very large capacity ,Queen comforter fits easy. Wife love the quick wash cycle. cleans great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love this machine. It has been a life saver. Large capacity fits our king quilt and yet gentle on our Grandsons clothes.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Airforcemom93! Your positive review makes us so proud to be part of your family! Thank you so much for being the best part of Samsung. ^Jecca Samsung

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Tub a little deep for short people like me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had for a few weeks but overall am satisfied with the product. Easy to use and many options to choose from.

    I would recommend this to a friend