Customer Ratings & Reviews
- Model:
- WA50R5400AV/US
- SKU:
- 6322978
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 5.0 Cu. Ft. High-Efficiency Top Load Washer with Super Speed highly for its cleaning performance, large capacity, ease of use, and quiet operation. Many appreciate its compact size and consider it a good value for the price. However, some customers note the lack of an agitator and report occasional balance issues. A small number have also experienced reliability problems.
This summary was generated by AI based on customer reviews.
So disappointed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars I would. This washer was recommended to me and is my first ever Samsung purchase, and I cannot tell you how unhappy I am. The point of a washing machine is to wash your clothes. The sensors in this must be defective or something, because even in a small load, half of my clothes come out dry! I understand there is a "deep fill" option, so I am supposed to hit that button with every load? I have just destroyed a load of whites, or wait.. I will just rewash them three more times to see if they actually come clean, because ONE of my son's shirts had ice cream stains on it. Now ALL my whites have ice cream stains on them. So disappointing. And the inability to change some options on the default settings is a pain. I have had GE forever, and am so sad that I made the switch.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with getting the best performance from your Samsung Washer. I have all the solutions to your problem. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01203005//#washing-machine-does-not-fill-with-enough-water
Thank you for choosing Samsung. ^Brad
So Far So Good.. But only time will tell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, but its brand new so I'm not impressed. Spin is amazing, spins clothes almost to fully dry. Takes over a hour for each and every load but not really a complaint in my book. So far so good...
I would recommend this to a friendBrand response from Samsung
Posted .We greatly appreciate your feedback! ^Ty
Agitator is weak and cannot handle large loads
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this washer for about 3 months now. Went with this washer because we wanted something that could handle larger loads than our previous front facing washer. This washer can hardly handle a single queen size blanket without constantly giving "UR" codes and stopping mid wash. Recommend not purchasing the Geek squad warranty with this either. They will come out, tell you nothing is wrong and to use smaller loads of laundry (which if it can't handle a single comforter what's the point of buying this). Fun fact: they will charge you for the visit with your warranty funds if they don't replace any parts on their visit (even when you have video proof of the UR codes and the washer failing mid-wash) Buy another washer, don't buy the extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your Samsung Washer. you are receiving an unbalanced error code letting you know that the machine cannot spin out properly due to the laundry is not centered. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Thank you for choosing Samsung. ^Brad
Load balance
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much trouble to balance the load. Bedding is the worst. I will not buy a top load washer again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure that your purchase will be worth it, Blueboy. We'll be glad to help with your Samsung washer.
Your washing machine may shake, move, and make noise while spinning. This can happen when the four washing machine legs need to be made more secure with the ground or if a large bulky item or a massive amount of laundry is in the machine. I have provided the links below for more information.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Washing machine shakes & vibrates or is noisy:
https://www.youtube.com/watch?v=ywOrH59K9Rw
You may also check page 50 of the user manual for other recommended actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202301/20230103171426340/WA50R5400A_UM_DC68-04037E-03_EN_MES_R.pdf
For reference, I've included the guides to learning the best laundry load size for your Samsung washer, its settings, cycles, and features.
https://www.samsung.com/us/support/answer/ANS00080262/
https://www.samsung.com/us/support/answer/ANS00061937/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145518270) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Pros mentioned:Cleaning performance
Great washer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer does a great job, it cleans our clothes well. I recommend it.
I would recommend this to a friend Buy a cheaper set
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price this is supposed to be a top notch Washer. There are not many special features to this. Looking back I wish I bought a used set for 1/10 of the cost
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. We are excited to be your choice for your laundry needs. We welcome you to our family and thank you for choosing Samsung. ^Brad
okay
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.confused on how to use smart function. Not noisy but the timer changes and i can never get a clear understanding when the load will be done
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I know how confusing technology can be when you received your new Samsung Washer. I would like to help and offer some helpful guides that will assist setting up your unit to work properly. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
https://www.samsung.com/us/support/answer/ANS00082522/
If you need any assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143421266. We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Balance
Unbalanced, every time!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine washes fine, but it takes HOURS because it gets unbalanced EVERY WASH. If you put more than two pieces of clothing, it will get unbalanced. Changing the cycle and spin settings does nothing to help. Do yourself a favor and get a different machine!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there KellyJ, I understand that you are having concerns with your Samsung Washer becoming off balanced and know how startling that can be. I would like to offer some assistance to get your unit running properly. Please see link below: https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If your concerns persist please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143896481. Thank you for choosing to be a part of our Samsung community. ^Brad
Failed after 2 weeks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the Samsung model WA50R5400AV in April , 2019. The machine worked get for almost 2 months. Exactly 2 months from date of purchase, the Washer stopped spinning — no codes - no sounds - no warning Called Samsung Tried re-calibration Did not resolve the problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Teacher37,
Thank you for sharing your experience with our washer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if the washer stopped spinning. Whether the washer tub is not spinning, kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same. Usually, improper installation or balancing of the washer is to blame. This also applies to when clothes are coming out soaking wet or the wash cycle never ends at all.
Our guide will help you use your washer in a way that will maximize its cleaning ability and get your clothes as fresh as possible.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144318203
^Mila
- Cons mentioned:Agitator
LEMON?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A month and a half in and my washing machine is broke…it keeps pouring in cold water as soon as I hit power. Now I have to wait a week Samsungs technician to come to my house. Not great for a family of 5 and 5 dogs…guess you don’t always get what you pay for.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, Derrick. We understand how frustrating it is when your expectations aren't met. While it seems as if you're on your way to getting this resolved, if you need further assistance, our support team can be reached at either 1. Facebook Messenger: http://m.me/samsungsupport or 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1143896218. ^Lo
Works ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is okay. It takes a very long time to complete most cycles. It's my first new washer in 25+ years, so maybe I'm just not used to the new technology!!
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate your feedback, Anne! Your opinions are very important to us. ^Jecca
Doesn't seem as good as others have said
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a hard time liking this washer... this is the first upgrade over a 20yr old washer that had a short circuit. It had an agitator and seemed to clean stains better. While this washer does refresh clothes, the stains are not touched much. The dryer is great, but the washer has left a lot to be desired. It's one of the more expensive ones, so this was a bit disheartening.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dexter, I definitely understand your concerns, and appreciate the feedback. Let us see what we can do to fix this dilemma. I have attached a link to a troubleshooting guide for your clothes not getting clean (https://bit.ly/34dsMb9). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144047211) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Samsung Top Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wife's first time using a top load washer and dryer she was not happy with this one set so we exchange and paid more for a side loader.
I would recommend this to a friendI haven’t got the washer yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the washer but they haven’t delivered it to me yet but as soon as they deliver my washer I could really talk about how it works
I would recommend this to a friendCrap of a washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Washer ever purchased. I bought this washer a year ago. Setup by Beat Buy when delivered. Had it balanced and all. A few months later started getting error messages of unbalanced and tub would rock everywhere making loud noises. So much for their quiet technology. Called Samsung and they sent a technician out 3 weeks later. Tech had to order new springs and parts... Took a couple of weeks to get and for the tech to come back to replace. After a month it started doing the same thing again. Now in the middle of a wash, the whole tub fell into the machine. Springs broke with only a half load.. Contacted Samsung again and now they say the warranty expired a month ago... Now I'm stuck with a crap of a washer that is only a year old. Very disappointed at Samsung and at Best Buy for selling such a bad product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Washer and realize your experience has been less than ideal. I would love the opportunity to change that and get this issue resolved. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143031317. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Balance
Stay away from Samsung washers
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, it had a unbalanced code and Best Buy or Samsung offered no support. I had to take this apart and purchase new shock absorbers off of Amazon and replace everything myself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, Kyle.
Thank you very much for your observation of our washer. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
^Camille
3 replacements in one week.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall look is nice but had issues getting a properly working device. The men who installed it were absolutely amazing and pleasant.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Sveen,
We appreciate you giving us a review about the Samsung washer. You made an excellent choice for your home. We apologize for the inconvenience since you need to get 3replacements before receiving a working Samsung washer.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144471403
^Rainly
Best washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it working great already a year now since I bought it and extra warranty just in case but not had to use it so far dose everything I need it to. And glad I could get it on the pay plan 4 in 4. Or I could not of gotten this. Samsung products is great
I would recommend this to a friendCan carry heavy load
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy to see how big the drum is for huge load. But it seems that water is too low. We can’t even see the water level.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Washernotuptoparwithexpec,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washer does not fill with enough water. We will surely notate this feedback for better products in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
The washing machine does not fill with enough water:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WA50R5400AW/US
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144348901
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Agitator
Nightmare
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It hasn’t been even 5 months and the thing stopped working it’s locked and my clothes still in it. Was about to get the dryer but now I’m thinking I should just put a match on it! Been on hold with customer care and now I need to get someone out to see what’s the problem !!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Yaya! Thank you for taking the time to share your experience. I understand that it must be frustrating when the unit locked with your items inside. However, you're on the right track to getting your unit repaired. Thank you for being the best part of Samsung.^Nic