Customer Ratings & Reviews
- Model:
- WA50R5400AV/US
- SKU:
- 6322978
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 5.0 Cu. Ft. High-Efficiency Top Load Washer with Super Speed highly for its cleaning performance, large capacity, ease of use, and quiet operation. Many appreciate its compact size and consider it a good value for the price. However, some customers note the lack of an agitator and report occasional balance issues. A small number have also experienced reliability problems.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are use this a few times a week and I’ve had so many problems with it and had to get it fixed. Stabilizer bar. The tub. It is just a piece of crap
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MsHolly,
It's a pleasure to hear from you. We appreciate your review of the experience you had with your washer.
We like to inquire further about your washing machine so we can assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number 1144988252 to help our team pull up your information.
Have a great day.
^Chrystel
Awful product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer arrived 4/28 and today is 5/19; I haven’t had this thing for a month and I’ve been calling Samsung service because it won’t drain or spin. I’m wringing clothes out so they won’t mildew while I await a technician. My Whirlpool was loud but reliable! Do not buy this washer!
No, I would not recommend this to a friendBrand response from Samsung
Posted .I see that you're working with an authorized Samsung service center to resolve your issue. Thank you for taking the time to share your experience and for being a Samsung customer! ^Ty
Broke after 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage - machine lost its ability to balance a load during a spin cycle after 2 years. If you buy, get the replacement plan. I will not buy another Samsung washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for your feedback. I understand that you have concerns with the unit balancing and I know it must be frustrating. I have provided the link to help locate an authorized service center. (https://www.samsung.com/us/support/service/locations/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143957221
Thank you for choosing Samsung. ^Nic
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not use my washer because the delivery people noticed it was broke when hooking it up and water went everywhere in my laundry room, and now I have no washer. I really would like to wash clothes, I just moved into my house.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Reference Number: 1144839611
Have a great day.
^Chrystel
Do Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible item do not purchase this washer it doesn't wash the clothes. I tried all the detergent in the world and still nothing. I wash one shirt kid size with ketchup and it came out with the same stain just lighter.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Disappointed, I realize that you are having some performance concerns with your Samsung Washer and know how alarming that can be. I want to provide you with the most helpful guide to get you the superior results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
We are here if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144030934. We thank you for being a part of the Samsung community. ^Brad
Unavoidable error code
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this top load washer and the same error code pops up. It says that the error is due to the hoses, but we change them out twice. I believe that I am out of the return period or else I would ask for a different washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you are having an issue with an error code on your Samsung Washer and understand this can be quite frustrating. I would like to offer some assistance to ensure you are getting the best performance. See link below:
https://www.samsung.com/us/support/answer/ANS00087663/
If the issue persist, please let us help you via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513).
Please reference ticket number 1143372519. We are glad to be your choice for your laundry needs. ^Brad
Leaking sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finger print all over.... definitely not finger print resistant. Also and more importantly - when machine JD off I keep hearing water dripping from the washing machine hoses st the back Who can fix this pls
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rots,
Thank you for letting us know about the dripping water from the back of your washer, it sounded like there's a leakage. We apologize for the inconvenience it may cause you, and I understand that this experience is not ideal.
I will provide you with a link that indicates the troubleshooting guides related to washing machine leakage.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01000977/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WA50R5400AV/US.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144225772
^Rainly
Never ever buying Samsung washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just doesn’t get any of our clothes clean!!! If I could return it, I would!!! Please do NOT buy!!! I wish I would have done my research before just going out and buying a washer .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues getting the best performance from you Samsung Washing Machine. I am here to help. See the best practices for the best results below:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Thank you for choosing Samsung. ^Brad
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washing machine has not worked since the first time I used it. The water temperature can not be adjusted.It is always HOT. I've been wating weeks to get a repair man out here. Very dissapointed so far.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you are having some concerns with your Samsung Washer dispensing the wrong temperature of water and know that is alarming. I want to provide some assistance to ensure that you are only getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
If you are still having issues, please reach out to us for assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143556388. We would like to welcome you to our Samsung family. ^Brad
Don't last more than 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mother board went out within 2 years of buying it. Now have to buy a new washer because they don't make them anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Spellbinder91,
First of all, I want to apologize for your experience with our Samsung - 5.0 Cu. Ft. High-Efficiency Top Load Washer with Super Speed - White. We appreciate you reaching out to share your experience.
It's not our usual standard, and I understand how disappointed the motherboard issue is for you.
To help you with this, I am providing these links to guide you on the issue.
For repair or replacement, here's the warranty coverage.
Warranty of the product
https://www.samsung.com/us/support/service/warranty/WA50R5400AW/US
Samsung parts in case you need a new motherboard.
https://www.samsungparts.com/Default.aspx
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144729353
Thank you for choosing Samsung. Have a great day.
^^Ross
Save Your Money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse purchase of my life. The circuit board hadbto be replaced in less than a year and if you there is no way to reset the computer mechanism when it get stuck in a memory cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there KSims, I understand you have some concerns with resetting your Samsung Washer and I would like to help you. I have some awesome information to provide that is exactly on that. See link below:
https://www.samsung.com/us/support/answer/ANS00087882/
If you need any assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143407372. We thank you for being a part of our growing Samsung family. ^Brad
Waste of money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stops after the wash cycle never fully completes a cycle. I always have to restart prior to the rinse cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We will be happy to assist in improving the functionality of your washer and examine why it stops.
This problem can occur temporarily due to low voltage in your household electrical system. It will be resolved when the voltage returns to normal.
The below link is the user manual for your model. Turn the page 51 (Stops) for reference: https://downloadcenter.samsung.com/content/UM/202301/20230103171426340/WA50R5400A_UM_DC68-04037E-03_EN_MES_R.pdf
You may also refer to this link:
Washer power issues: https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-stops-unexpectedly
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145782214, to help our team pull up your information.
Have a great day.
Melardo
Would not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not wash clothes very good. Clothes still came out stinky even after 3 or 4 washes. I returned mine.
No, I would not recommend this to a friendReturned it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer does not do much other than twist the laundry into knots. Exchanged this and the matching dryer for an LG front loader pair which work well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gregory,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product, and we would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144622654.
-Noraina
Poor Customer Support
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My washing machine was installed incorrectly. We have attempted to contact Best Buy numerous times to get the unit installed correctly to no avail
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at Customer Care: P. (888) 237-8289, H.24 Hours a Day-7 days a week Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144622519.
-Noraina
This machine is very sensitive and stops working!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying this has been an ordeal and dealing with the dispatches for installation was a nightmare!!!
No, I would not recommend this to a friendBad Business
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Respectfully.. Literally the worst buying experience Ive ever had. No call no show on delivery day. Never even received what I bought.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at Customer Care: P. (888) 237-8289, H.24 Hours a Day-7 days a week Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144622685.
-Noraina
Do Not Purchase!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine does not have a lint catcher so when you wash dark clothes expect lint to get all over your clothes. Do not buy this machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there PammyJ,
I see that you are having some concerns with your Samsung Washer. Front load washers are the only washer to have Debris filters and the reason is due the the design having the opening on the side and debris can damage. In top load filters the opening is on the top and the water drain the the perforation in the tub being its own filter. We welcome you to our family and thank you for choosing Samsung. ^Brad
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people left without installing the washer. The just dropped the washer and said we will be right back and just drove off
No, I would not recommend this to a friendPiece of Junk, wish I never bought it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soap does not come off the clothes, no matter how many times you rinse or use hotter water. Cycles are super long to wash clothes. Wish I never purchased!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here to help! I am including a link to support your concerns on the residue remaining on the clothes (https://bit.ly/3oGantu). Here is a link to help you get the best cleaning performance out of your washing machine (https://bit.ly/3oDdWAD). We thank you for choosing Samsung for your laundry needs! ^Lena