Customer Ratings & Reviews
- Model:
- WA50R5400AV/US
- SKU:
- 6322978
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 5.0 Cu. Ft. High-Efficiency Top Load Washer with Super Speed highly for its cleaning performance, large capacity, ease of use, and quiet operation. Many appreciate its compact size and consider it a good value for the price. However, some customers note the lack of an agitator and report occasional balance issues. A small number have also experienced reliability problems.
This summary was generated by AI based on customer reviews.
Haunted by the Error codes “UB”, “UR”
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Samsung washing machine, model #WA50R5400AV, exactly 2 years ago for $877. It was more than I wanted to spend but you know what they say, “you get what you pay for”. Ugh… I had high hopes for this expensive thing what can I say. It did work pretty well for a little while. Like countless others have reported, about two weeks ago it began having problems with the load becoming unbalanced. When the load is at the final stretch where it goes into the spin cycle it begins to shake then goes into a violent shaking frenzy and the display shows the code “UB” or “UR”. It then will refill with water to attempt to correct the balance issue and then the unbalanced issue starts all over again. As recommended we would pause the washer rearrange the laundry and allow it to attempt to complete but the cycle would just repeat. So we would have to turn off the unit, remove some soaking wet items, even everything out, turn it back on and turn the dial to ‘spin only’ and keep our fingers and toes crossed that it would finally complete the very necessary spin cycle. We have done all that has been recommended. We tried recalibrating. We make sure to keep the loads smaller. We made sure the washer itself was balanced on even floor with nothing touching it. As recommended we thoroughly checked the tub making sure there wasn’t anything stuck in there like coins, debris or whatever. I contacted Best Buy but the cost of having someone come out to diagnose the issue on top of the potential repair costs was not affordable at this time. So I did some research on what exactly the issue could be. I discovered countless reviews of others with the same exact issue with the exact same Samsung washing machine model. Like countless others before me with the same exact experience I purchased 4 replacement suspension rods. It wasn’t exactly easy but after watching a few DIY videos I was able to replace the suspension rods myself. I was so proud of myself and it seemed to have worked…at first…this is Until today! Once again the washer is reporting the error code “UB”. Back to the drawing board I guess!! Ugh beyond disappointing!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing your experience with the washer, LisaLisa.
An Ur or UB code (Unbalanced Load Retry) means the washer is going to try to add more water, try to balance the load, and then try the spin cycle again.
You can check the link below for the Samsung washing machine information and error codes.
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Whether the washer tub is not spinning, kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same.
You can check the helpful links below.
Install a washing machine in your home.
https://www.samsung.com/us/support/answer/ANS00051342/
Samsung washing machine won't spin or stop spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00061937/
You can watch the video link about what to do when your washing machine doesn't spin.
https://www.youtube.com/watch?v=0D13Fhc07hQ
Also, you can check the troubleshooting guide on the model's user manual link on page 56. On pages 17 and 23, you can check the installation requirements and levelling of the feet of the washer.
https://downloadcenter.samsung.com/content/UM/202301/20230103171426340/WA50R5400A_UM_DC68-04037E-03_EN_MES_R.pdf
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145700329, which will help our team pull up your information.
^Rainly
- Cons mentioned:Reliability
Great washing machine
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung made very good washing machine. Had a Maytag before this one and it broke so I’m liking this one so far.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Smarterhome, congratulations on your new Samsung Washer. We are glad to have you join our growing family. Thank you for choosing Samsung in your family's home. ^Brad
- Pros mentioned:Ease of use
Easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has several features that makes washing your clothes that much easier. No more guessing how hot or cold you should wash your whites or darks
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung active waterjet washer.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great appliance. Quiet easy to use, and cleans my work cloths exceptionally well.
I would recommend this to a friend - Pros mentioned:Noise level
Great for price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer works really well and is nice and quiet when in use. Only dislike is the long chime that plays once the wash cycle is complete, but you get used to it.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for choosing Samsung for all your laundry needs. ^Lo
- Pros mentioned:Cleaning performance
Excellent washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was fast and washer was well maintained. Geek squad installation was excellent. Overall washer is amazing.
I would recommend this to a friend Great washer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. We replaced a very old front-load style washer with this and don't regret going to a top load. Overall the functions, features and performance of this are good. I think it has a good price point as well. Plenty of wash cycles, balance and sound levels are decent, and it looks really sleek. The only problem we have with the washer is it will struggle to wash multiple comforters at once. So we just have to do them one at a time (we have two twin beds). Not a big deal.
I would recommend this to a friend- Pros mentioned:Capacity
Good Washer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good washer. Perfect size for loads. I've been able to wash a king size comforter with no issues. No complaints
I would recommend this to a friend - Pros mentioned:Ease of use
Washing with ease
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is everything! So much space inside, easy to use with a gentle touch, does take up alot of space in area of laundry room
No, I would not recommend this to a friend - Pros mentioned:Noise level
Love this washer machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our 13 year old washer became so noisy it was time for change. Problem solved with a much cooler look and very quiet in comparison.
I would recommend this to a friend - Pros mentioned:Capacity
Samsung Washer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and big fits my king size comforter with no problems. I'm a samsung buyer for tvs and now will extend it other appliances. Love it
I would recommend this to a friend - Pros mentioned:Capacity
Good Top Loader
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good top loader. I liked the faster wash cycle of a front loader, but this washer is a beast. Must have for large family.
I would recommend this to a friend - Pros mentioned:Noise level
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer it’s so mesmerizing! I just stand there and look thru the glass and watch my clothes wash away! It’s very quiet and does such a good job!
I would recommend this to a friend - Pros mentioned:Capacity
big boy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one year in and no issues, I leave the lid open to dry out after washes. takes big loads. the fabric softener part has been leaking out
I would recommend this to a friend - Pros mentioned:Cleaning performance
Samsung 5.0 cu ft top load washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer. washes well and having the glass top door is nice to be able to see if there are clothes in it.
I would recommend this to a friend - Pros mentioned:Capacity
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it for about 2 months now and it has been great. It is very spacious and fits a king comforter with no issue. It washes well. Very satisfied
I would recommend this to a friendBrand response from Samsung
Posted .Zero complaints are what we like to hear because we strive to give our customers top-notch quality and performance with each product. Thank you for being part of the Samsung family. ^Cat
- Pros mentioned:Capacity
Enjoying advanced features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a little getting use to not having a agitator in the washer. Like having the extra space in the washer. Having the self cleaning option is a plus.
I would recommend this to a friend - Pros mentioned:Size
Happy Customer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman was wonderful. Delivery was on time and professional. The washer and dryer are exactly what we were expecting.
I would recommend this to a friend - Pros mentioned:Capacity
Huge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can actually fit my comforter with a small load of clothes at the same time. Gets the job done !
I would recommend this to a friend - Pros mentioned:Cleaning performance
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is amazing, it gets the job done in a very well fashion and doesn’t take much time, it is overall a great product!
I would recommend this to a friend