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Customer reviews

Rating 4.5 out of 5 stars with 2566 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers regard the 5.0 Cu. Ft. High-Efficiency Top Load Washer with Super Speed highly for its cleaning performance, large capacity, ease of use, and quiet operation. Many appreciate its compact size and consider it a good value for the price. However, some customers note the lack of an agitator and report occasional balance issues. A small number have also experienced reliability problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,566 reviews
  • Rated 5 out of 5 stars

    Like it !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product !! I replaced my other dryer with this top load dryer which was not fitting in my laundry room. I am overall happy with my purchase, I am happy that I chose this model. Easy installation and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    thumbs up

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a previous samsung several years before. It was same model but sold it when sold house. Got new house so had to get another washing machine because it is quiet and worked great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is a great machine! The wash bin is huge and fits a lot of laundry in. It also has a pre-rinse and a rinse and spin setting as well. The space I have does not have a door so I love the look of these machines.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great, uses less water

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice washing machine. This was our first washer that didn't have the center agitator. I was a little skeptical, but the design works great and it uses less water than conventional design washers

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Errors

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in August 2021. As of July 2024 it almost fails during every load, heavy or small. It keeps getting error codes UB / UR. No matter how I arrange the clothes. Luckily I have a home warranty that I can call to come and hopefully fix this junk.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Sony75,

      We know how difficult dealing with a washer displaying an error code is. Let us assist.

      Below is a link detailing what to do when the washer has an error code. Browse the guide; in the middle part, there is a "dc*, Ub, U6, Ur, UE, 1 Ub, 1U6: Unbalanced Load Error" section for troubleshooting steps. This section also includes another resource if the washer won't spin.

      The washing machine displays an error code:
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code

      We have also provided a link to your Samsung washer's recommended laundry load size. It also contains another resource about the washer's cycles, settings, and features, which we suggest checking too.

      The best laundry load size for your Samsung washing machine:
      https://www.samsung.com/us/support/answer/ANS00080262/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1147357114) to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer the buying experience was pleasant, my sales rep Gio was awesome and professional, his manager was great will do business again and I recommend this washer to anyone looking for style and quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer upgrade from the side loader we had. Although i notice the clothes dont come out as dry as my Samsung side loader washer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It goes perfectly with there refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a wonderful washing machine. They will enjoy it for years. I am a Samsung fan. I have a dishwasher, refrigerator, gas cooktop. Unfortunately they don’t make a 24” built oven so I had to get another brand from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is so easy to use. I love the detergent dispenser and the many cycles to choose from. I did not realize it would hold so much laundry and clean it perfectly. It was a great buy for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works as advertised. The only issue we had was the warehouse damaged the side of the washer. We’re waiting for the replacement to be scheduled for delivery. Install team did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This washer sings to you!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far my favorite surprise after buying this washer was that it sings to you when it’s done! Otherwise it is a pretty good appliance. The bottom is a bit deep for us shorter people, but it fit in nicely with the dryer we already had.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great machine! Fits a lot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine. Only thing is that when you are using fabric softener it adds at least 40 minutes to the cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fingerprint resistant all day long!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new washer, our previous one was about 10 years old. It has taken some time to get used to all the different features available but has definitely enjoyed it so far.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Welcome to the Samsung family, cjnichols. It's fantastic to hear that you've found the best washer for you. ^Lo Samsung

  • Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insisted on washer with no agitator. Huge tub but easy to reach contents despite my short stature. Many settings options. Does a really good job cleaning even the biggest loads. No problems with vibration.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased. Love the size... I am able to wash bedding with no issues. I'm not used to how long it takes to do wash but my clothes definitely come out smelling nice and clean!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Washer with Spin Cycle Speed Selector

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exchanged another washer for this washer due to the fact that this has a spin selector. I like to spin as high as possible to remove excess water and cut back on drying time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washing machine we got a great value for the money purchased open box nothing wrong with it it was the last one we lucked out delivery was great when it works perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works really well, I couldn’t ask for a better washer. I would mention that if you are short (I am 5’5”) I would get a smaller drum, I cannot reach the bottom, but I manage ;)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer/dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this washer and dryer are the finest machines that I have had the opportunity to purchase and use in a long, long time. I would recommend them without hesitation to my friends and neighbors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wash as expected. Wash times are a bit long, have to get use to the small amounts of water used in these new waters. There is a deep fill option however, if feel you need more water in the machine.

    I would recommend this to a friend