Customer Ratings & Reviews

I had a whirlpool washer and dryer for thirteen years. My new Samsung is much more advanced and so far the best washer and dryer I have ever owned. Hope I get the same lifespan and more. Delivery was very prompt and professional. Couldn’t expect any better service.

Bought it from Best Buy. Installation crew brought it in, installed in just 30 minutes and removed the old broken washer. It works quietly without excessive vibration. So far, no problems. We are very happy with this product.

Saw the washer dryer pair at Sam's but they were sold out. BB price matched and I'm very happy with the purchase. The washer is very large and many settings. Love how it senses the amount of laundry and automatically sets the water level.

Had the washer for 3 weeks when it started showing codes and did not work properly. After a couple days I called Best Buy and they refused to help. Had the machine for 3 weeks and maybe washed 20 loads and Best Buy basically said tough cause the return policy is only good for 15 days. I was told to call Samsung for service. In that process right now, 1st time I called Samsung they tried to walk me through a fix. Problem was, the girl from Samsung had no clue what she was talking about. Have to call again.

This purchase was to replace a unit that had repeated issues such that replacement was necessary. Hoping this one will not be as problematic. Too soon to tell. Glad I had extended warranty and made sure to purchase on this one as well.

Get close cleans...long settings..finger prints come off easy with a wipe. Get protection assistance for product as it appears there have been issues in past., doesn’t hold a lot of softener and identifying tags come off easy.

I am absolutely loving this washer. I was concerned because it doesn't fill up with water like my old washer, but it's "smart" and conserves water. My clothes are clean and I've noticed old stains being removed. Loving it!

I love my new washing machine. This was my first time purchasing one so I did a little research and I love Samsung items- and it did not disappoint. I love that it plays music to remind me that it is done.

love my new washer, Like that I can rinse items right there at the machine instead of lugging items back and forth. So far so good, I have already gotten error codes but I guess that is just the machine doing it's job!

So far I like it . I have had it for 2 weeks. The down side is I do like to have a bit more water so I tend to use the deep fill alot. And it is time consuming to wash. But so far all clothes are getting clean and it is working great.

Much louder than our last Samsung washer. Otherwise, it gets the job done. I LOVE that they have made the drum less deep. My husband is the laundry guy, and he's short. He no longer has to stretch to get everything out.

Good Quality Washer and has good tub space to fit all your load. Only minor issue is after the washer cycle is done the mist on the lid holds up there, wish there was some way to drain into easily

Would love to be able to use my washer (or the dryer we got with it) but they delivered it with corrosion and rust damage (even though it was supposedly straight from the manufacturer). Trying to get it replaced they says its several weeks before we can get anything to replace it, which is in direct contrast to the "end of the week" we were quoted when they took the washer back. So now we are without a washer, have an expensive paperweight of a dryer, and BestBuy CS not doing anything.

We just purchased this washer from Best Buy. The service in the store and upon delivery was EXCELLENT! It is still early, but so far we are in love with this machine and all its features and options! Thanks so much!

repl a 20 year old kenmore unit checked reviews and this model i was looking at rated well had it installed in nov 2020 have had no issues just takes a little time to learn all the new features compared to my old washer.

Washer depth is easy to reach bottom of drum. Water consumption is great. Controls are easy to use once you get used to them. Read the manual first or you may end up with a several hour load like our first experience.

The Deliver guys did an awesome Job!!! They were very courtous and informative about the product they delivered. They took all safety precautions and they were hear when they stated they would be arriving. Very impressed!!!!!!

Had a previous samsung several years before. It was same model but sold it when sold house. Got new house so had to get another washing machine because it is quiet and worked great.

Great Product !! I replaced my other dryer with this top load dryer which was not fitting in my laundry room. I am overall happy with my purchase, I am happy that I chose this model. Easy installation and use.

Great washing machine!!! Loves that it has a built in water spout so when you are trying to get a stain out you can push the button inside the tub and get water instead of going to the sink. I would definitely recommend this to a friend for sure!