Customer Ratings & Reviews
- Model:
- WA52DG5500AW
- SKU:
- 12377569
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Second one purchased.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Las tone lasted me 9 years this one is great so far. Love my washer and dryer.
I would recommend this to a friendExceeds expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeded expectations. Tons of options for a washer in this price range.
I would recommend this to a friendUpgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it can’t wait to use the washer and dryer it feels good to upgrade
I would recommend this to a friendWasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family loves this product and it has been reliable to all of us.
I would recommend this to a friendWasher machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer machine, great customer service and easy checkout
I would recommend this to a friendSamsung washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound it makes when washing is irritating.it seems like it she moving faster.
I would recommend this to a friendFor now , the best product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product I recommend this product to everyone.
I would recommend this to a friendWasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Samsung washer fast shipping an delivery was good
I would recommend this to a friendWasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Technicians did an excellent job. very helpful very informative
I would recommend this to a friendNOPE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as advertised. My wife is small and had trouble reaching the bottom of our last Samsung washer. This was advertised as not as deep of a reach. FALSE. She can't even reach close to the bottom. We actually had to buy her a grabber to get socks and smaller items. Very disappointed. Also, after about 10 cycles it starts wanting to self clean. Uh no, the cycle is over an hour and unnecessary. Rinse cycle is set for one rinse on most settings, unless you use an adjustable setting. We had a Samsung washer and dryer previously that we loved. We replaced the dryer early last year and we were also disappointed with it. IDK what has happened with Samsung, but sadly these will be our last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you very much for your observation of our washer. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
New
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like it definitely worth the money enjoys
I would recommend this to a friendGreat unit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit, makes a funny noise wben done cycle as well.
I would recommend this to a friendHappy Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Washer Fast Delivery Amazing Customer Service
I would recommend this to a friendGreat washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wasing machine just did not come with instructions to download the app.
I would recommend this to a friendA title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only negative thing, there was no clear description or definition of use for the control panel
I would recommend this to a friendUnusable
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer just could not stay balanced to save its life. No matter how big or small the load. Had to return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello EmilyJ,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the products, and we know your disappointment about your experience with the washer.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that
better fit your needs.
Thank you.
-Angelica
Buy something else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I had my old broken washer back. This thing cannot wash anything without sounding uneven. I have nothing but sheets in there now and it has stopped and started at least 6 times. It’s been beeping for over an hour. I don’t know why they make it so big because it won’t wash a big load. Sounds like it’s struggling with every twist. If you want to add more water it changes the cycle to Deep Wash. I hate this washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with a hassle-free experience while using your washer, BrigitteR. Let us help you.
We suggest referring to the resources below to address your washer's performance. Please click the link and hyperlinks and watch the instructional video for tips.
Samsung washing machine is noisy (Please choose the best that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Samsung washing machine won't spin or won't stop spinning (See steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147622298, to help our team pull up your information when you message us.
Have a great day.
-John
Maria G
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason I give it 3 stars is because you cannot wash bedding with it and I didn’t find that out until it was installed and I was reading the pamphlet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
This is not the experience we want you to have with your washer. Let us provide the assistance you need.
This washer model features a "Bedding/Waterproof" cycle that is suitable for bulky and large items. You can find more details on this cycle on page 40 of the user manual. For instructions on how to properly load bedding into the washer, please refer to page 30.
User manual
https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148598536) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Washer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touchpad operation no more knobs to turn.good one.
I would recommend this to a friendTerrible Machine - Do Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not high efficiency and used A LOT of water on every use / every load size from small to larger. No agitator and was told, "Agitators are for old people". Well, let me tell you...it did not clean my clothes well at all and dirt was still left on them. This machine was returned after 2 weeks of using it. DO NOT BUY
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RyanM,
Thank you for sharing your experience with the Samsung WA52DG5500AW. The machine is designed as a high-efficiency (HE) model to optimize water usage and provide effective cleaning, but I understand your concerns regarding its performance. For more information about the water usage and cleaning process, the manual includes relevant details from page 24 to page 44, covering cycles, load capacities, and care tips.
Please ensure the unit is properly calibrated as it ensures accurate weight detection by the washer and water level needed for each load. Please see page 28 for additional details from the manual.
You can access the manual here: Samsung WA52DG5500AW Manual.
https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf
If you'd like to explore a different washer model or have further questions, we’re here to assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147770853) to help our team gather your information.
Have a great day.
^Charles