Customer Ratings & Reviews
- Model:
- WA52DG5500AW
- SKU:
- 12377569
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this machine!! It replaced a front loader and very happy with this washer!
I would recommend this to a friendGreat washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing washer, great features, especially the built in water spout!
I would recommend this to a friendgreat team for installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation by the team was amazing great work and professinal. the previous information on low water does do the same with the loads we add but decided on the additional rinse cycles.
I would recommend this to a friendMachine sensitivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You are not able to wash shoes. You have to do the self clean even when is not needed. It usually takes longer to wash. You have to be very careful about how much soap you use.
I would recommend this to a friendGreat product! Great Price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Great Price! Delivery was fast and install was professional.
I would recommend this to a friendgreat item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent washer, great size and washing quality. well worth it.
I would recommend this to a friendSamsung top load washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the large capacity and cleaning results. I do not like the way the settings are displayed. You cannot set them once and maintain that setting. Each time you start a new load the settings go back to the default factory setting. The manual that came with the washer is inadequate.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MargaretToth, thank you for taking the time to share your experience with us about your washer. We understand how frustrating it can be when you cannot save your chosen laundry cycle and must set it up again every time you use your washer.
We genuinely appreciate you reaching out to us and bringing this matter to our attention. Your feedback is incredibly important as it helps us identify areas where we can improve and ensure that our products meet the high standards we strive for.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
NO COMPLAINTS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderful. Does the job at needed settings. Easy to use
I would recommend this to a friendWasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vwry good quality washer and best buy is very good in assisting us as well
I would recommend this to a friendVery pleased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer! Large capacity, SS drum, pre-stain faucet and totally customizable cleaning choices. Delivery was A+. Very pleased!
I would recommend this to a friendNew washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.have it for over a month now and so far it has been great and easy to use.
I would recommend this to a friendGreat washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with new washing machine. Many features yet easy to maneuver. Definitely recommend.
I would recommend this to a friendVery satisfied customer Best buy ROCK'S
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with my washing machine Best buy has great customer service and I am very satisfied also just purchased a LG refrigerator would love to win this gift card so I can put it towards my range and over the stove microwave that I am purchasing soon thanks for consideration I hope I'm the winner
I would recommend this to a friendWasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product very happy with item greatly improved
I would recommend this to a friendA little disappointed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, but no permanent press cycle. Best Buy rep is very knowledgeable. He gets 5 stars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DaveR,
We’re glad to hear the Best Buy representative provided great service. Thanks as well for pointing out the permanent press cycle.
This washer includes permanent press as a downloadable wash cycle. Please refer to the product specifications below:
https://stg-images.samsung.com/is/content/samsung/p6pim/us/wa52dg5500awus/specsheet/us-specsheet-wa52dg5500awus-551592854.pdf
Please keep this reference number for your records: 1152351563.
Samsung truly values your business.
Jeffrey
Samsung Care
Great Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this washing machine. It takes a little getting used to, but once you find the manual online, you'll be able to use all its great functions.
I would recommend this to a friendTerrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed in this expensive washer. I liked it at first,but then it stopped draining properly. My clothes come out pretty wet and when I go to wring them out again it does another rinse and gets them all wet again. It’s also rusting out really bad Where you put the soap in. Ive never used bleach in this washer. I don’t understand why it’s all rusting out and I can’t use it because rusty metal is falling out all over my clothes. Do not buy this. 
No, I would not recommend this to a friendBrand response from Samsung
Posted .Penelope, we understand your feelings regarding the washer not draining has rust stains. Allow us to help.
Below is a guide to help you diagnose why your washer is not draining. Please click on the embedded word and watch the video included.
Samsung washing machine does not drain
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
Here are simple steps to follow if there is rust in your laundry. Please choose "Rust stains or brown flakes."
Laundry is stained or damaged after using Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147119363) to help our team pull up your information.
Have a great day.
^Camille
Unbalanced
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well in the beginning. But now, 2 years later, it won’t balance anything. Either if it’s one shirt or a full load it rocks so hard that my whole complex probably hears it and then says unbalanced and starts filling it to the top with water wasting it. I’m ready to throw this in the trash someone come get this junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CarlyM,
We understand the value of having functional appliances at home. Let us assist.
Here is a link to help your washing machine that gets unbalanced during the cycle. Click on the embedded words and choose "No" under "Did this resolve your issue?" option to access the complete steps.
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
We'd be delighted to speak with you to provide more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148617781) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Dont buy this one (or maybe any Samsung).
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ii bought this washer a year and a half ago and it already needs a new board. The washer was working great but a little over a year is absurd. I have the Best Buy total care plan, which I would not recommend because they charge a $79 service fee. If you bought the actual extended warranty, no service fee.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Richard F,
That sounds incredibly frustrating, especially when everything was working well and you didn’t expect to be dealing with repairs so soon. We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with your washing machine. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149459037 to help our team pull up your information.
Leo
Keep looking! Parts fail every 4 years or so
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this was really great until the suspension rods went bad and every load is unbalanced and won’t spin. Luckily I have the warranty so won’t have to come out of pocket for the $585 repair. When they fail again in another 4 years (according to the repair tech), I will need to decide to fix it myself for ~$200 or start over with a new washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jennifer,
We understand how you feel about what transpires with the washer.
Should you need further support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica