Customer Ratings & Reviews
- Model:
- WD90F53AVSUS
- SKU:
- 6617110
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
HORRIFIC EXPERIENCE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.INSTALLATION WAS HORRIBLE. TECH ARRIVES AND FIRST THING WANTS 50 FOR POWER CORD. WHY DO THEY NOT TELL YOU THIS AT THE STORE. 2ND 30 MINS AFTER INSTALL WATER LEAK, THATS BECAUSE THE TECH DID NOT INSTALL THE PIPES PROPERLY, THEN CUSTOMER SERVICE I SPOKE WITH THOUGHT IT WAS FUNNY AND THEN SAID EARLIEST WILL BE 3 DAYS OUT. AFTER CALLING THE CEO AND PRESIDENT I WAS ABLE TO GET RESOLUTION. BTW DONT BOTHER EMAILING OR CALLING THE CEO BARRY, SHE HIDES BEHIND HER TEAM AND LACK COURAGE AND COMMON DECENCY TO EVEN REPSOND TO THE EAMIL. ATELAST THE PRESIDENT RESPONDED.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment with your overall installation experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Samsung bespoke AI all in one washer and dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love the machine, however doesn’t last long and breaks down
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kayleenivole0506, we understand your frustration with your washer and dryer combo not lasting long. We want to speak with you directly to gather more information about your washer and dryer combo and provide better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150326426) to help our team pull up your information.
Have a great day.
^Camille
Poor installation experience!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was horrible! One of the service guys was rude! He said the machine was too heavy and he couldn't turn it where I wanted it. He tightened the hose way too tight and cracked it. He walked away and went to his truck leaving the other service guy to move the machine alone. No one helped me program the machine! I need someone to come fix my cracked hose!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about your installation experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the cracked hose. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Samsung condo washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven’t been able to use it keep going to unblance.we had to order mats to see if it would work after we install the mats
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertS,
We understand how frustrating it can be when your washer keeps stopping due to unbalanced issues and prevents you from using it properly, and we’re here to help guide you through the next steps to improve performance.
Please follow the instructions in the guide below for issues where the washer spins poorly. When prompted with the question “Did this resolve your issue?”, please select “No” to continue through the full troubleshooting process. Be sure to also click on the embedded links within the guide for additional support.
Samsung washing machine spins poorly
http://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need further assistance, you may contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151591114) to help our team pull up your information.
Thank you.
^Joshua
Not good as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Take near 3hrs and some towels wont dry and i am disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your washer-dryer combo unit always functions at its best, HienD. Let's help you.
We recommend following the resources below to rectify your concern with your combo unit. Please browse the hyperlink and watch the embedded video (if available) for tips.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10004802/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150463899) to help our team pull up your information when you message us.
Have a great day.
-John
ERI N H
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DELIVERED DAMAGED WITH NO RESOLUTION AND HAD TO PAY 300$ TO WAIT 3 MONTHS FROR PROPERN STAFF TO SHOW UP WITH THE DAMAGED EQUIPMENT
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We strive to assist you anytime. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store to report your new washer-dryer combo set being delivered damaged and discuss your options.
Have a great day.
-John
- Pros mentioned:Ease of use
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good to see the features with new technology and easy to use
I would recommend this to a friend