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Customer Ratings & Reviews

Your price for this item is $799.99
The comparable value price is $899.99

Customer reviews

Rating 4.7 out of 5 stars with 378 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer's large capacity, excellent cleaning performance, and quiet operation. Many appreciate its ease of use and the effectiveness of the agitator. While the size is generally well-received, a few customers have mentioned issues with the spin cycle and the depth of the appliance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 378 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    It workda

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it brand new, does what’s it is intended for

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine. Controls are simple to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift to my son and his wife, no laundromat on day off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent very good team, recommended 1000% Recomendado

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but so far 2 times my clothes were still wet and had to cycle the spin again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a $729 washing machine, I did not have high expectations but I needed it fast. It was delivered in two days abd I was back in the laundry busibess within a half hour of its arrival. Clothes are so clean & there are more cycle options than I've ever seen. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Does big loads. It’s quiet and has lots of useful setting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sandy v

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice and smooth cleaning options for large and small loads

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer was exactly what we needed. It's big enough to wash a queen blanket. It is also quiet and has extra features for the type if clothes beinf washed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer. Compatible with my phone to make settings and alert me when it washes, spins and finishes. OUR experience it saves water too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hate this machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate this washer! Makes horrible noises and weird vibrations that can be felt and heard in other rooms. Mainly during the draining and spinning cycles. Was told these are “normal” noises. Absolutely not!!! I had Samsung washer and dryer for over 5 years before this set and it NEVER made these noises, EVER. And it goes off balance easily with blankets. This is supposed to be a more sophisticated vibration reduction system and I would say that’s a lie. My previous Samsung barely ever had unbalanced problems until the 4 vibration shocks were shot (which happened a lot sooner than it should have). Returning it for something else. Think I’ll stay away from Samsung from now on.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We understand the importance of a working washing machine in your household. Let's get this taken care of.

      Please refer to the resources below to rectify your washer’s concerns. Please click the links and the hyperlinks and watch the embedded video for tips.

      Samsung washing machine is too noisy (Please choose the best that describes the sound that you are hearing):
      https://www.samsung.com/us/support/troubleshoot/TSG10007169/

      Samsung washing machine is shaking too much (If the problem persists, click “NO” for more help):
      https://www.samsung.com/us/support/troubleshoot/TSG10007111/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide the reference number 1151454190 to help our team look up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Wedding gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my kid’s wedding gift, they absolutely love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We're happy with our purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to navigate control panel. Connected both washer and dryer to my Samsung smart things app to get notifications and control over app. Mainly wanted to get away from front loading washer and this combo was perfect for us.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Not a satisfied customer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned this washer for under a year and it threw a code on the spin cycle. It would not spin out the clothes. We unplugged everything and plugged it back it to find it spinning again however then the wash cycle wouldn’t complete itself. For the amount of money we spent on this we are pretty angry with this outcome.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      McKenna, we understand the importance of a working washer in your home. Let's get this taken care of.

      Below is a troubleshooting guide if your washer is not completing a cycle. Please click on the embedded words and choose the "No, Did this resolve your issue?" option to access the complete steps. Kindly click on the embedded word.

      Samsung washing machine spins poorly
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      We recommend checking the resources below to help you troubleshoot the error code displayed on your washer. Please match the error code displayed on your washer from the list provided. Kindly click on the embedded word and watch the video if prompted.

      Samsung washing machine information and error codes
      https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150515783) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    this is a great item I enjoy the smart capabilitie

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great item I enjoy the smart capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great top loader SAMSUNG.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are really enjoying our new washer top loader. Samsung was a great choice for our family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color which match my kitchen appliances. You are able to connect to WiFi. The tub is super deep and leaves a clean & refreshing scent on my clothes. Great product to purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer machine!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an amazing washed, highly recommend! Plus I love the integration with the Smart Things app!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    What a wash

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real quiet machine large capacity washes bulky blankets real well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Some Some

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some Some Trajd Jakdj Kakdjd Kakdkd Kakaks Kksksk Ks

    I would recommend this to a friend