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Customer Ratings & Reviews

Your price for this item is $799.99
The comparable value price is $899.99

Customer reviews

Rating 4.7 out of 5 stars with 378 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the 5.4 Cu. Ft. High-Efficiency Smart Top Load Washer's large capacity, excellent cleaning performance, and quiet operation. Many appreciate its ease of use and the effectiveness of the agitator. While the size is generally well-received, a few customers have mentioned issues with the spin cycle and the depth of the appliance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-378 of 378 reviews
  • Rated 1 out of 5 stars

    Will not recommend

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We picked this Samsung washer up Late Nov 2023. It is April 2024 and the machine sounds like it is coming apart during a spin cycle. Even when it is Empty. If I could load a video I would.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      David, we put in all possible efforts to ensure that your washing machine operates at its best. Let's get this taken care of.

      Suppose your washer is making a loud sound. Click the resources below for assistance. Browse over the hyperlinks and the instructional video for tips.

      Samsung washing machine is noisy (please choose the best that describes the sound that you are hearing)):
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147071847, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Agitator, Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Great washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans clothing, very well, love that agitator option is still available. Excellent connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Incredible performance...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine has incredible overall performance. I'm not impressed with all the extra bells and whistles but to get the performance, somethings gotta give. I do have one complaint, again, I do love the product performance, but to add liquid detergent into the pull out drawer, that is a pain. There is not enough room to dump the cup and get the liquid in that dispenser properly. With all that technology that was added to the machine, it seems the little stuff was over looked. Still 5 stars!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Top Load Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 weeks now and seems great so far, we like the ease of using the display and options, super quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer works like it should with the agitator option!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Samsung washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Works great. Washes clothes throughly

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Samsung washer before this one and was a great washer for us, washing for a family it gets a lot work. We went back to the Samsung for that reason and the new washer console is very close to the one we had before. We will be purchasing the matching dryer when it goes on sale the wife said because they half to match. lol

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Everything we needed for our big family

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is absolutely amazing I can fit a full size comforter Plus in it it's exactly what I was looking for the functions on it are awesome this is really a great purchase well worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    A Dream Come True

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is a dream come true! The wash tub is so much bigger than I imagined! I love all the settings! It’s not as quiet as I thought it would be but not terribly loud.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New washer machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product but really big. If you want to wah all clothes twice a week ..amazing

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Samsung washer machines

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It amazing working and I really like it, thank you for helping us to crossing the best one Evers

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Fantastic washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Has lots of features and had a big tub.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    A good buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good and washes clothes better than the other one, still needs some improvements.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Very easy to use as well. Definitely recommend it

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Samsung washers are terrible quality.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung washers stink. I first bought model WA44A3205AW and it wouldn't drain or spin. I then upgraded to this model and it had the same problem as the first one. Finally went with an LG and it is great. Same yourself some trouble and look for something else.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there, Gram.
       
      Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
       
      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.
       
      ^Camille Samsung

  • Rated 5 out of 5 stars

    Samsung dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is amazing. It self leveling and don’t keep putting an error code because it’s off balanced it will self balance and keep going you can set your on mode if it’s not listed and you can operate it from your phone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lasted three years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for three years then started to act strange. Set it for normal wash, about an hour and forty minutes and three hours later it's still working its way through other cycles. Did this randomly. Thought i was losing it at first. Now it's just bad. Never empties completely trys to spin but slams back and forth. Then starts to fill again even though the the bells are going off and the code says out of balance. Don't go digital! I never will gain. Buy a long warranty if you do.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We care about the welfare of your washer, Willi. Let us help you.

      Here are steps to rectify your concerns should your washer not stop spinning and show an unbalanced code. Please click the links and hyperlinks and watch the instructional video for tips.

      The washing machine displays an error code (See unbalanced error code, and on the hyperlink "Washer won't spin," see steps 1, 2, and 5):
      https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147010670, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 2 out of 5 stars

    Ok until it isn't- doesn't last.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was ok until it wasn't. Abruptly broke after barely 3 years. I've had other brands last much much longer. I'm told computer board out with a cost over half what I paid for this. Not recommended.

    No, I would not recommend this to a friend