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Customer Ratings & Reviews

Your price for this item is $1,439.99

Customer reviews

Rating 4.3 out of 5 stars with 391 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers love the large capacity of this washer, finding it easy to use and clean clothes effectively, with many noting its quiet operation. However, some customers have experienced reliability issues and difficulties with installation, while others find the price point to be high. The door mechanism has also received some negative feedback. Overall, the positive aspects of cleaning performance and ease of use are frequently highlighted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 391 reviews
  • Rated 5 out of 5 stars

    Washer with stream from Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is there, the price was perfect and I got it before the increased Trump tariffs cause a price increase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best in the market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is all that and then some. Samsung got it right with this model!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Holding up to my expectation [almost 2 months now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will review in detail later, but with 2 months of purchase i should say its exceeded my expectation so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer/Dryer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally saved up enough money to purchase a new Washer and Dryer. These are amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Fresh and So Clean Clean Clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old washing machine used to shake like a polaroid picture, not this one! I love it so, this I know fo' sho'!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and my wife loves it ! I really recommend this machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Energy Efficiency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and super fast. My favorite feature is that it use much less water than top loaders.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    like the double washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the double washer is great, allows me to do a small load after I run

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    First one didn’t work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First washer delivered didn’t even turn on. Had to have three appointments to fix. During the last appointment I visited the store and they ordered me a new one. I’m happy now

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    lot of noise

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just bought this washer last year and it make lot of noise, it's hard to get support from LG

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, we are sorry to hear that you are having this concern with your washing machine. We are here to help. Here is a link to a troubleshooting guide that may help with your concern on the noises your washing machine is making (https://bit.ly/33yBuRr). If the problem continues or you have any additional questions or concerns, please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144094724) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Rated 1 out of 5 stars

    Won't turn on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on Dec 2018. After several use(about 6-8) the machine won't turn on. Last wash was successfully done. two week after that it die completely. There is a electricity, and power cord is not damaged. I'm arranging a service with Samsung. They denied due to expired warranty. Have to bring the purchase invoice. They named this unit smart. It's another Samsung jock. I'm suggesting you to purchase a washer with less electronic and automated features. This manufactures scarify quality on competition and we end-up with dirty closes and dealing with service.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Vafa,

      Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the washer not working. These experiences are not what we want for our valued clients.

      For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences:
      https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/

      Samsung washing machine won't spin or won't stop spinning:
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      Washing machine power issues:
      https://www.samsung.com/us/support/troubleshooting/TSG01203022/

      Clothes are not clean after using the Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
      https://www.samsung.com/us/support/answer/ANS00030150/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/WV55M9600AW/A5

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144792665

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 1 out of 5 stars

    Not very impressed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even 2 weeks and dryer has never fully dried our clothes.... need to place them extra time... “manual” to finish. Shop other brands, these 2 are very expensive for what they are.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer for the price has one on the top also.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We love that you love this washer, Lalo. Thank you for being the best part of Samsung. ^Lo Samsung

  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer I would recommend to anyone that asks

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    the top washer is not useful as it always errors

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the top washer always errors with LC1 error, This has been happening always since i purchased this.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues with your newly installed Samsung Washer. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1142969035. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage do not buy constantly leaking water it's a mess

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are needing assistance with your Samsung Washer leaking and realize this has not been a great experience. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143077626. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having the extra washer but Samsung large appliances are CRAP! I replaced a young 3 year old Samsung set that had been exchanged twice and repaired 3 times to include a complete overhaul of the washer. I purchased this flex wash and dry set and should have returned it with the tires set that didn’t work right out of the box but let my desire to have the extra units win me over. This set is only 1 year old and has had the panel replaced, again was the 4th set delivered to get a working set and has had many codes thrown out. I’ve now had clothes stuck in my washer for 4 days and spent 2 hours on the phone trying to schedule a repair. Way too expensive to have this much problem in the first year and with two different sets.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues with your Samsung Washer and I am glad to see that you have already began a service with one of our Service Pros. Thank you for choosing Samsung and being a part of our growing family. ^Brad Samsung

  • Pros mentioned:
    Cleaning performance, Noise level, Washer capacity

    Rated 5 out of 5 stars

    All in on - Magical Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Approved for long time use. Run quiet and clean great. Loves the separate top/flat washer give you the choice to wash masks and save water.

    I would recommend this to a friend
  • Pros mentioned:
    Washer capacity

    Rated 5 out of 5 stars

    BUSY SOCCER MOM OF 3!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE IT! Little back story, I'm a mother of 3 (2, 7, 11). Full time working mom. I'm always on the run and competing against the clock. I'm not the type to sit and write reviews. I just need to use my time to do other stuff. I do read reviews before buying something though, it just saves me from having to waste money and dealing with issues later. I just can't. Anyway, the reason I like this washer is because it can quickly get through our mountains of laundry (no more mountains here). It'd take me dayssss to do laundry and I actually never finished since the clothes piled up quicker than what I could wash. I cannot imagine myself going to the laundrymat. What a nightmare with all the kids may that be. I read and read many reviews on other machines and just kept coming back to this one. The price did scare me. What freaked me out more was thinking about how to tell the hubby that I wanted a $1200 washer. Whatttt! To my surprise he said "oh yes lets get it now". He was tired of never having clean socks and underwear lol. Sometimes washing throw up on clothes or sheets was more important, sorry. Now I can wash things like dirty sheets or kids uniform without disrupting my regular laundry pile. Clothes comes out looking good and boy is it fast! I can't think of the last time I did not see dirty laundry waiting to be washed. We actually found clothes that we have not seen in a while because it was always at the bottom of the pile wow lol. I also love not having to go back and forth to check if the cycle is done (so annoying). All I have to do is take a quick glance at my phone. Even if I'm out of the house I get a notification when the load is done so I can quickly tell the kids to throw in another load haha. Bottom line, if you're always on the run and need to get laundry done quickly, this is your machine. I've had this for a month so no issues yet but I will definitely update if something comes up. This family of 5 is very pleased with this washer. Not that I honestly cared but it is also very nice looking. This Samsung Flexwash is a real life saver for large families :)

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time out of your busy day to share this fantastic feedback with us, Ac1520. We are excited to hear that this washing machine is meeting the needs of all members of your large family. ^Lo Samsung

  • Rated 1 out of 5 stars

    Never worked

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine never worked there was an issue with the control panel. When a replacement was sent it would not even turn on, needless to say we returned the machine. I would not recommend this product.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Laine,

      We appreciate you reaching out regarding your inconvenience with our Samsung washer and we know how important washers are especially if we are doing our laundry. Usually, if your washer won't start, the buttons won't work, or the control knob won't select a different cycle, you probably have Child Lock turned on. We apologize for what happened and don't worry we will surely notate your feedback about this matter.

      I highly recommend checking on these basic troubleshooting steps:
      https://www.samsung.com/us/support/troubleshooting/TSG01108862/

      Please do take note warranty coverage can differ by model/year, please look at the warranty link below to check warranty coverage.
      https://www.samsung.com/us/support/warranty/

      If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144228589

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung