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Customer Ratings & Reviews

$849.12
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The comparable value is $989.99

Customer reviews

Rating 4.7 out of 5 stars with 1117 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the product's large capacity, excellent overall performance, and ease of use. They also appreciate its quiet operation, suitable size for bulky items, and sleek design. However, some customers have noted issues with the washer's cleaning performance, finding that it doesn't wash properly. Minor concerns include its depth and a slight wobble during the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,117 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best Washing Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! It is huge! I can wash comforters (king size) and it has all the bells and whistles! It even has a self clean option and tells you when it’s needed.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wrong Washer and no model/serial numbers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the washer we purchased and Best Buy can't do anything about it until tomorrow. People who delivered it out were quick and efficient. They started the rinse cycle while I was turned around. But when I went to check the washer I noticed it didn't look the same as the one I ordered. I pulled up my order to verify, and I was right, wrong washer. The guys were already down the street by the time I noticed so I immediately tried to call and see if they had my washer on the truck accidentally delivering this one. Best But says they can't do anything until later this evening or tomorrow. When the cycle finally stopped, I went to check the model number that's supposed to be on the inside of the lid to make sure, and there were no model/serial number stickers anywhere. Called BB back informed them of this and requesting replacement, they still said they could do anything until tomorrow.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality take big loads. Good color excellent price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Exceeds all expectations!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Replaced and 15 year old LG of similar style. Exceeds all expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    I'm in Heaven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love all the room! I've had a smaller machine for years & its so nice to be able to do double the loads & spend half the time. Quiet and all my clothes come out clean and fresh. I was worried about not having an agitator, my first without, be so far no issues at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung smart washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine the smart connection adds to the washing experience

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best washer out

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful washer! Very big capacity. Would recommend it without the agitator arm. Way more space inside. I'm 5'5" and 140 pounds and fit in there easily with room to spare. Fit the queen comforters no problem. Wifi enabled. Sensor. Slow closing door.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Would purchase again

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Ease of use and efficient. Well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellant washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the washer has worked perfectly and seems to clean great too.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far i love it, it looks pretty slim, space saver but inside its huge! Im 5'3 and need a lil stepping stool to reach the bottom. Oh and i love how its connected to my phone, it reminds me that my load is done washing. Even when im not home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty efficiently. I particularly like its smart features. Still early days though. Lets see how it goes

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product, good service, i love it, good size, perfect for us

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Highly recommend it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super spacious washer. You would think carrying such a heavy load, it would not wash away all as it should but it washes even the stains off my 7year olds clothes clean. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Only Using a Couple Weeks But So Far, Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to say long term, but so far so good. Wifi info works great. The quickwash is great since we don't have ground in dirt. Thought my old machine was big, but this one is ginormous! I have to stand on a stool to get laundry out. NICE. Wanted it large enough for a huge king thick blanket, and it fits!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of room for doing big loads. So far so good, this one looks like it's going to be a winner. Our last washer and dryer were also Samsung and they lasted 17 years.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best washer ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it awesome washer very tall I put 26 bath towels on first wash clean clean clean but for short people your gonna need a step stool to reach bottom of drum an be careful you don’t fall in washer it will fit small human not kidding

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I like the huge tub. So glad we bought it, we love Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Washer & Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Samsung washer and dryer prior to this purchase and they worked great so why switch?!? Very pleased with the new pair. Large capacity as my daughter just had my first grandchild.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the washing machine and everything about it. It has a large bin so it holds a lot of clothing, towels, and bedding. My only issue is they guys who delivered it never balanced it

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Nice Washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this because of the large capacity. Because it does not have an agitator it is sensitive to unbalanced loads. It took me a minute to learn how to load the machine to ensure a balanced load. It has several cleaning cycle options and does a good job of getting the items clean.

    I would recommend this to a friend