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Customer Ratings & Reviews

$849.12
Save $140.87
The comparable value is $989.99

Customer reviews

Rating 4.7 out of 5 stars with 1117 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the product's large capacity, excellent overall performance, and ease of use. They also appreciate its quiet operation, suitable size for bulky items, and sleek design. However, some customers have noted issues with the washer's cleaning performance, finding that it doesn't wash properly. Minor concerns include its depth and a slight wobble during the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,117 reviews
  • Rated 5 out of 5 stars

    Amazing Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thee best washer i have ever owned. The bluetooth and the little music it plays. And easy for kids to use as well!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Amazing washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is amazing. I can wash big comforters and quilts without out any issues. The clothes was very clean.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very good,work excellent,I like a lot,I recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially came with a dent, they swapped it out for free and delivered replacement. All good now.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best Washer Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this appliance. Ive owned several over the years. This was by far more money than I usually spend, but its true, you get what you pay for !!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    I am enjoying my new washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The delivery and installation was flawless. The washer works well. It runs well and the noise level is not bad.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the top load deep fits our king comforter ease of use

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Really Deep

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It holds a lot and washes great! After you read the instructions it is really easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite purchase. I love all Samsung products and have them all

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Product= Good. Best Buy Experience= Awful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great. The process was horrible. I can't tell you how frustrating it was to have the deliver team; 1. Break the washer the first time they tried to deliver it, 2. Offer a reschedule, first two weeks and then 50 days AFTER the initial date scheduled. The delay in service meant we had to take our clothes to the laundry mat. We are a family of 10 people. That trip cost us $100 to wash out clothes and an entire Saturday to wash them. 3. Finally identify a different washer that we could get in a semi-reasonable time frame and then when installed the water was turned off and not turned back on (which we did not know). That resulted in us calling a repair man to see what was wrong and came out to literally flip a switch that had been turned off and charge us $150 to do so. So the experience cost us $250, and entire weekend day and untold amounts of frustration as every time I called the provided number I was hung up on or disconnected 2-3 times. I'd struggle to find a reason to work with Best Buy again- certainly on appliances but really it makes me question using them again for anything.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We know that your overall delivery and installation experience with the washer can be disappointing.

      Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.

      Thank you.

      -Angelica Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great so far the delivery was smooth with no issues

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer money can buy pretty much. I wouldnt get anything else

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased this washer and couldn't be happier!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had this long, but so far we're very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer must have!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Big enough for a king-size blanket. Has wi-fi. Can wash various settings.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is excellent. Perfect size and the wash cycles works really well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Wonderful Machine

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It’s so large and it cleans everything really well. No regrets whatsoever. 10/10 I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works realy good and easy to use. Love how fast it washes

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Just Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer from small to big loads, this washer will do the job!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really enjoy this washer, especially compared to our previous unit. It was a fair price, a large capacity, and cleans the clothes extremely well.

    I would recommend this to a friend