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Customer Ratings & Reviews

$849.12
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The comparable value is $989.99

Customer reviews

Rating 4.7 out of 5 stars with 1117 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the product's large capacity, excellent overall performance, and ease of use. They also appreciate its quiet operation, suitable size for bulky items, and sleek design. However, some customers have noted issues with the washer's cleaning performance, finding that it doesn't wash properly. Minor concerns include its depth and a slight wobble during the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,117 reviews
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and the dryer works amazing. Colors match with my house as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Samsung. Replaced my 12 year old one and eloping all the new features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms Homemaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this clothes dryer especially the sanitize and steam option

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Smarthings Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this Washer it is excellent , I can control from my phone and start my wash when I want. It is very deep inside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent appliance, energy efficient and modern technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I highly recommend!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, really deep washing drum, love the choices of settings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice working...but little high and deep to reach to the bottom of the drum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waher

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can finally wash my own blankets and it’s clean when it gets done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Samsung

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for my household It’s the best washing machine I’ve ever had

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      TetaT, I am glad you like your washing machine. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Worst experience times 2x

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit did not work right out of the box and it was a replacement unit for another Samsung unit that didn't work either. Delivery people dropped it off, powered it on and left. Didn't even turn on the water supplies before running the first cycle. Now Best Buy is telling me that I have to wait 3 days before anyone will even come look at it. Zero stars for BB and Samsung

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      We understand how disappointing it is to receive a damaged item twice. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to follow up and discuss options for the washer.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this set (I bought both the washer and dryer). I have had it for two years now and they both are still working perfectly. Set up was easy and they aren’t super loud when they run. The only thing I wished was that it included the cords

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Advanced Washing Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 5.5 cubic foot capacity is spacious and allows me to wash larger loads, reducing the number of loads needed per week—this saves both time and water. The Super Speed Wash function is genuinely useful; I can complete a full wash cycle in about 30 minutes without sacrificing cleaning quality. The smart features are practical—I can start, stop, and monitor wash cycles from my smartphone, which is convenient when I'm away from home or busy elsewhere. The high-efficiency design uses significantly less water than traditional washers, which is environmentally responsible and reduces utility costs. The brushed black finish looks modern and sleek, coordinating well with contemporary laundry room designs. The water jet technology provides thorough cleaning without being overly aggressive on fabrics. The vibration is minimal, even during spin cycles, making it quieter than older washers. The controls are intuitive with clear display information. The build quality feels premium, and after several months of regular use, the washer operates smoothly without mechanical issues.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title: Samsung 5.5 Cu. Ft. Smart Top Load Washer - Effortless and Efficient Laundry Experience The Samsung 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer in Brushed Black is a game-changer in the world of laundry appliances. This smart washer combines cutting-edge technology with user-friendly features to deliver an effortless and efficient laundry experience. With a generous capacity of 5.5 cubic feet, this washer accommodates large loads of laundry, making it ideal for families or individuals with high laundry demands. The Super Speed Wash feature lives up to its name, allowing you to power through a full load of laundry in a fraction of the time without compromising cleaning performance. The sleek Brushed Black finish gives this washer a modern and sophisticated look that will seamlessly blend into any contemporary laundry room decor. The top load design is not only convenient but also ergonomically friendly, allowing you to load and unload laundry with ease. What sets this Samsung washer apart is its smart capabilities. With built-in Wi-Fi connectivity, you can control and monitor your laundry from anywhere using your smartphone and the SmartThings app. Receive alerts when your laundry is done or remotely start a load while you’re on the go, giving you unparalleled convenience and flexibility. The high-efficiency design of this washer ensures that you save energy and water with each cycle, contributing to both cost savings and environmental sustainability. The washer is also equipped with advanced technology to provide a thorough and gentle clean for your clothes, ensuring that your laundry comes out fresh and pristine every time. In conclusion, the Samsung 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with Super Speed Wash in Brushed Black is a must-have appliance for those seeking a powerful, convenient, and technologically advanced laundry solution. With its spacious capacity, time-saving features, elegant design, and smart connectivity, this washer redefines the way you approach laundry, making it a valuable addition to any home. Say goodbye to laundry day struggles and hello to a new era of effortless and efficient cleaning with this exceptional Samsung washer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Overall performance

    Rated 5 out of 5 stars

    I really like this washer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washer. I've been using my samsung washer for a while now Im very happy with this. Its quiet, efficient, and has good variety of wash cycles for all my needs. It is spacious enough for large loads, and clothes always come out clean and fresh. I also like the sleek design and how easy the controls are to use. Definitely a great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Samsung 5.5 Cu. Ft. Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung 5.5 Cu. Ft. washer is pretty much plug & play. Very simple to operate. I really like the depth of the tub, every I need to wash thing fits.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 4 out of 5 stars

    ALMOST PERFECT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using my Samsung washer for a while now, and overall, it’s a fantastic machine. It’s incredibly easy to use, and the intuitive controls make laundry feel less like a chore. One of my favorite features is the phone app—it allows me to start the washer remotely, which is super convenient when I’m multitasking or away from home. However, I do have one gripe: the downloadable cycles. While the idea is great in theory, they fall short in practice. I wish I could adjust key settings like soil level, water temperature, and spin speed within those cycles. Without that flexibility, the download options feel pretty useless to me. That said, the core performance of the washer is excellent. It cleans thoroughly, runs quietly, and looks sleek in my laundry space. If Samsung improves the customization of the app features, this washer would be near perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Bomb washing machine and dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to fit large blankets love the color love the size

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Samsung active water jet super speed SmartThings t

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an amazing washer I can fit the king size, comforter, and sheets in at the same time. Still plenty enough room to have enough water to wash the items properly no middle agitator, so nothing gets tangled and twisted in the end clothes come out so clean, feeling and extremely rinsed feeling with only one rinse cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Open box gem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It’s quiet. Cleans very well. I like the fact you can add up to five rinses to the wash for those very dirty items. Very large drum. I do like the smart features of letting us know that it’s done. It was an open box item but nothing was missing. It did come with a scratch on the side but nothing serious.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the large capacity; makes it easy to wash my bed comforters. Unit is quiet and very easy to use. Only negative comment is the detergent tray does not slide out far enough; it is bit of a struggle to pour the detergent and softener into the small compartment.

    I would recommend this to a friend