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Customer Ratings & Reviews

$849.12
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The comparable value is $989.99

Customer reviews

Rating 4.7 out of 5 stars with 1117 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the product's large capacity, excellent overall performance, and ease of use. They also appreciate its quiet operation, suitable size for bulky items, and sleek design. However, some customers have noted issues with the washer's cleaning performance, finding that it doesn't wash properly. Minor concerns include its depth and a slight wobble during the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,117 reviews
  • Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved this washer but unfortunately had to return. I had to stand on a chair to reach my clothes. Its a perfect washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It had done what I wanted it to do. First washing machine machine I've had within the central agitator, but it cleaned the clothes well. It is taller than I expected. Though it was said that short people might need a step stool, I'm 6 feet tall and still needed one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Washer but it is tall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking machine. It is a bit tall though. I'm 5' 7" and have to stand on my tip toes to reach the bottom of the drum. The features are great, but we haven't had the chance to get too far in the weed. There are quite a few features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer works really well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The chains are a little loud. But it works really well, and you can shut the chimes off in the settings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gooooooooooooooooooooooooooooooooooooooooooooooood

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing Machine provides reliable results and has been hassle free. The control interface for more advanced features is slightly unintuitive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Samsung dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer replaces an older unit that had been in service for a long time. This one dries the clothes in about half the time the old one did. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Dreday

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it . I hVe a lot of roo. . But still trying to learn how to use everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Wife.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes a "Happy Life"!!!!! What more can I say?????

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Samsung washer and dryers. This is my second set. My old ones are still working as we gave them to a family member whose washer and dryers quit working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washing machine to replace an order Samsung. Huge drum can hold a lot of clothes, and it offers more options for washing than my older machine. Great value for the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a little short so I have to use a step stool to get the clothes at the bottom but the washer works perfect - I love the different settings it has.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thia machine wirks great. very intuitive controls. full load comes clean. got it from outlet so real bargain.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Super washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer it holds big loads and no makes no noice and is super fast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is just a bit too tall got a short person (5-4) need a step stool to reach in a get cloths out!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Was looking for a old school washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeds expectations!!!! Which I was looking for a simple washer! Only set back washer did not come with middle agitator! Great purchase so far !!!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No Samsung anymore

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a similar but older samsung model and over 4 years it started throwing black mold on clothes and ia rusing. There is black mold on soap and water dispensers. Samsung wont do anything since its out of warranty but this is clearly a defect in samsung design that will show up after 3 yr of warranty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We understand the frustration of having mold in your laundry after using the Samsung washer. We are here to help.

      Please see the link below for the steps if the clothes are stained or damaged after using the Samsung washer. Kindly click on the embedded "Washer has a mildew smell or visible mold" word for additional steps.
      https://www.samsung.com/us/support/troubleshooting/TSG01108628/

      If the issue persists after following the steps, we highly suggest contacting us directly.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number: 1146889494, to help our team pull up your information. 

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Samsung smart washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far,so good. Love using the app to know when the cycle is done. Auto clean reminders, deep washbin for larger loads,overall a very good machine so far

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 2 out of 5 stars

    Drum is big, but cant handle weight.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its made for a big drum to fit a higher volume load... BUT.... it cannot handle the weight of that load. please get a front load not top load. drum moves around if too heavy then restarts the whole cycle.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of a working washing machine in your household, CraigH. Let's get this taken care of.

      Please refer to the resources below to address your washer's concerns. Please click the link and the hyperlinks for tips.

      Samsung washing machine spins poorly (See steps A, B, E, and F):
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide the reference number 1151396514 so our team can pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a washer and had a great experience it was his first day on the job was super professional and love that everything was explained and had my washer delivered fast .

    I would recommend this to a friend