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Customer Ratings & Reviews

$849.12
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The comparable value is $989.99

Customer reviews

Rating 4.7 out of 5 stars with 1117 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the product's large capacity, excellent overall performance, and ease of use. They also appreciate its quiet operation, suitable size for bulky items, and sleek design. However, some customers have noted issues with the washer's cleaning performance, finding that it doesn't wash properly. Minor concerns include its depth and a slight wobble during the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,117 reviews
  • Rated 3 out of 5 stars

    mixed feelings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a hit or mis la it’s a love hate relationship wish the made washer machine simple still

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Sharing your honest review of your washer is important. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      -Kimberly Samsung

  • Rated 3 out of 5 stars

    Not short person friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the features this washer has to offering . But if you are a little on the short side. It's not recommended. I'm 5'4 and can barely reach to the bottom.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello CallieS,

      Thank you very much for your observation of our washer. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Great washer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, a little bit deep for my shorter wife (5'5").

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very efficient washer. Clothes come out smelling and feeling fresh. Beautiful color that goes great with the interiors of my home and other appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good washer, we tried different models but so far this is one of best

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just it in the washer to get the clothes out it’s really deep

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer. I had the older model Samsung from 2014. Just got this one. Excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the features and the built in WiFi to access from your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!! I love this Samsung washer. Many options to choose from. It also lets you know when to perform self clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jules washer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and excellent service. The representatives were so knowledgeable, delivery done smoothly, and they were helpful and respectful.

    I would recommend this to a friend
  • Cons mentioned:
    Washer performance

    Rated 2 out of 5 stars

    Waste of money .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Esthetically pleasing but it does not wash properly. Washers without agitators just don't function like it should. When there is an error on the screen good luck getting the door to unlock , takes very long to "wash" , but does not wash correctly so you end up double washing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of a working ice maker in your home, YarazethG. Let's get this taken care of.

      Please refer to the resources below to get solutions for your concerns with your washer. Please click the link and hyperlinks and watch the instructional video for tips.

      Clothes are not clean after washing in Samsung washing machine:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/

      Samsung washing machine won't spin or won't stop spinning (See steps 1, 2, and 5):
      https://www.samsung.com/us/support/troubleshooting/TSG01000997/

      Samsung washer door is locked:
      https://www.samsung.com/us/support/troubleshooting/TSG01001983/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147600166, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 4 out of 5 stars

    Great for tall people

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the washer. But NOT designed for short people. I have to use a set of tongs to reach my laundry. I am 5'3

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washin stuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer, hard to find a setting where you can adjust water temp for cold water cycles

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer but takes longer than others to wash a load

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice! We are enjoying our washer and dryer. Excellent choice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung topload washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works great, multiple wash settings helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for about a month, and I LOVE it! It’s one of my favorite appliances in the house, and I actually like doing laundry now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer, has many options to clean clothes in the first load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waher and dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved my new washer and dryer wish i coildve just gotten a different color but it wasnt available for pick up in any store near.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it ! I have the matching dryer as well. This is verry efficient with plenty of options to wash.

    I would recommend this to a friend