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Customer Ratings & Reviews

$849.12
Save $140.87
The comparable value is $989.99

Customer reviews

Rating 4.7 out of 5 stars with 1117 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the product's large capacity, excellent overall performance, and ease of use. They also appreciate its quiet operation, suitable size for bulky items, and sleek design. However, some customers have noted issues with the washer's cleaning performance, finding that it doesn't wash properly. Minor concerns include its depth and a slight wobble during the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,117 reviews
  • Rated 5 out of 5 stars

    My washer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer and its features! I made a good choice with this pair!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gifted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprised my daughter with it as a gift. She fell in love with it along with the dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer it amazing and gets clothes really clean and nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer & dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine. Everything I expect from a washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's Marvelous

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's amazing! Every load seems to be cleaner. I love how it's faster than the last 2 HE washers I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer works very well nice big drum and I like the big window so you can see what it is doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Approved

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love anything Samsung products they dependable and long lasting great purchase

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DISAPPOINTING!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this washer base on the number of positive reviews. however, i'm greatly disappointed at how it worked. i observed 2 different separate wash cycles and it does exactly the same. the washer tub/drum spins back and forth but not enough to create any washing actions. the clothes on top stayed on top and the bottom clothes stayed on the bottom throughout the wash cycles. best describe it this way: imaging putting your clothes in a 5 gallon bucket, fill it with water, spin it back and forth by holding the handle. that's right, the bucket spins but the clothes remain in the same position unaffected by any washing mechanism. the clothes on top does not cycle to the bottom and the bottom clothes does not cycle to the top. in both wash cycles, i have clothes that remain above the water lever and never once did it get dipped below the water level and the washer was only halfway loaded. at a $1,000 price point before sales, i expect better performance. it also uses at least 2 times more water then my side loading washer. returned it the next day.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello LengM,

      Thank you for choosing Samsung for your laundry needs. We are saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Poor product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works decent pretty simple & easy to use. I would not recommend this product over Maytag or Whirlpool.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there, Davidlee.

      Thank you very much for your observation of our washer. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Erin

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sleek look and can’t wait to use it. I heard it cleans the clothes very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine works great, can hold a lot of laundry. I like how well it works with Wi-Fi.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs a better detergent holder

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laundry detergent holder is partially covered by the lid making it difficult to not spill the detergent when trying to pour it into the holder.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great love the multiple rinse option got as open box so good deal on it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice item and also good service from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer combo . Great machines and good color . Went with all black

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good deal!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnnnnnn

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m able to put 2 loads in with extra room. I love the many cleaning options it has.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I will recommend to anyone!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer - black

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Love the big tub! Definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is a good investment work perfect for my big family

    I would recommend this to a friend