Customer Ratings & Reviews

I really like my Samsung washer. I noticed the efficiency on this washer after the first use, my whites were the whitest I’ve seen a long time. Clothes come out of the spin cycle humid to the touch. I can fit two king size comforters in one cycle. I love my washer. Recommend it 100%.

Washer works great. Has more bells and whistles then we really need. The size is great. It fits a lot, and has no problem with our larger bed spreads. Only 2 downs falls is for me the depth. Im 5'2 and im basically inside the washer to pull stuff out of the bottom. (Not Samsungs faukt im short but something to consider if you are height challenged like me) also it is loud. Other reviews mention its noisy. Those are accurate. For me that isnt a big deal based on where we have it. However it might be a consideration for others.

My washing machine decided to give up on a Sunday (of all days), and I figured I’d be stuck waiting days—maybe even a week—to replace it. After navigating through the automated system, I finally reached a real person named Mike, and that’s where everything turned around. He was knowledgeable, patient, and genuinely helpful. Within minutes, he found a washing machine in stock and ready for pickup the very same day. That alone felt like a miracle—because let’s be honest, hardly anyone keeps appliances like that available for immediate pickup anymore. I headed over, picked it up without any hassle, and the entire process was smooth from start to finish. The washer itself has been fantastic—exactly what I needed, and it’s working perfectly. What could have been a stressful, drawn-out situation turned into one of the easiest purchases I’ve ever made. Huge thanks to Mike for making it happen and to the team for delivering such an outstanding customer experience. Same-day replacement, zero headaches, and a product that delivers—doesn’t get much better than that.

Great machine. Quick, fast, quiet ... and has handled everything I have throw at it. I don't think you can go wrong with this one.

I love this Samsung washer! It’s super quiet, cleans clothes thoroughly, and has a sleek, modern look. The controls are simple, and the SmartThings app is a great bonus for remote control. It’s energy-efficient and reliable—highly recommended!

So I love the size, I love the features, like the button to run water so I can spot clean. I do think it might be a tad too smart in some ways. If it detects that the load is unbalanced it will flat out stop washing and it’ll tell you to fix it. I acknowledge that this is a good thing, it will make the washer last longer. But it would be nice if I’m gone and need the clothes cleaned, they could let us choose to keep washing if it’s not that far off. But overall it’s a very nice washer.

Me and my wife decided to purchase this Samsung washer with the matching dryer after our LG front loader ( which had been amazing) finally tapped out. I originally wanted to just replace it LG front load washer since our dryer was still going strong and I loved our pedestal storage add ons. My wife however wanted to move on to a top loader with more capacity. She fell in love with the aesthetics of this Samsung set. I can’t deny myself how beautiful the set is, but… OMG the washer is so rough on the clothing!!! We have not been able to figure it out, but I can literally put a new garment in, and it comes out after the was cycle looking like it’s been washed 10x already. On top of that we sometimes end up with spots on the clothing. I immediately wanted to return the whole set, but my wife was convinced we would figure it out and maybe I just stuck on the LG. Well we never have figured it out! It’s a beautiful washer that seems great on paper, but it’s so rough that it has ruined so my garments. The dryer has been flawless for the most part. The dryer rack however did break after a couple uses. The design of it I feel is very poor. It slides into a slot at the front of the dryer on the lint trap, but simply rests onto two very shallow indents at the back. I believe the plastic rack headed up and maybe warp just enough that it back slipped off the indents and the spinning dryer drum broke the rack. I ended up using epoxy to repair it and I use a rag at the front were the rack slides into the lint trap. It pushes the rack back and wedges tighter against the indents at the back. All in all it’s a beautiful set that we’ve kept hoping for the best and now just deal with the flaws. I read so many positive reviews, but after paying over $1700 for the set. I must say I’m pretty disappointed. I gave 2 stars because the washer despite the broken rack works very well….

Excellent washer! Works well and was easy to use. Though not necessarily super important, the soft close lid (I didn’t realize it had) is a very nice quality of life add on. Excellent capacity!

I purchased this a few weeks ago and it’s been very easy to use. Everything works as described, and I haven’t run into any issues. I’m looking forward to seeing my next electric bill to get a better sense of its energy efficiency, but so far I’m pleased with the performance.

Outstanding Samsung Washer. The larger capacity tub let's us do larger loads of laundry. Quiet, efficient, just what we were needing.

I am incredibly impressed with this Samsung 5.5 Cu. Ft. Top Load Washer. The capacity is absolutely massive—it easily handles huge loads of laundry, bulky bedding, and comforters without struggling or getting unbalanced. The Super Speed Wash feature is a total game-changer, allowing me to get a full load thoroughly cleaned in under half an hour when I'm in a rush. It runs incredibly quiet, and the Brushed Black finish looks sleek, modern, and premium in the laundry room. The smart connectivity is also super convenient, sending a notification to my phone exactly when a cycle finishes so clothes never sit for too long. If you're looking for a powerful, high-efficiency washer that saves time and looks great, this one is worth every penny. Highly recommend!

We bought this Samsung washer from Best Buy and have been incredibly impressed. The brushed black finish is sleek and modern, adding an elegant touch to our laundry room. It looks fantastic, but the real highlight is the performance. This 5.5 cu. ft. machine is a powerhouse, easily handling large loads, including bulky items like king-size comforters and heavy bedding, without an agitator getting in the way. Massive Capacity: The extra-large, deep stainless steel tub is a game-changer for families or anyone who washes large items, reducing the number of loads needed. Super Speed Wash: A full load of laundry can be powerfully cleaned in just 28 minutes, a huge time saver on busy days. We highly recommend this Samsung washer. It has exceeded our expectations for capacity, efficiency, and modern features. The cleaning performance is excellent, and the convenience of smart alerts makes laundry less of a chore. We are very happy with our purchase from Best Buy!

The large capacity is amazing. We switched from a 14 year old front load to this huge capacity top load and we can now wash our king size comforter with room to spare. No agitator allows for easy fill of large items and all items come out clean on the multiple cycle choices, You can even do extra rinses for heavy items to ensure they have all the detergent washed away. The only negative is the machine is very deep, so shorter people will need a grabber to reach the clothes on the bottom to pull them out

Impressive Efficiency and Style! I recently purchased the high-efficiency smart top loader in brushed black from Samsung at Best Buy, and it has exceeded all my expectations. Not only does it boast impressive efficiency, but its sleek brushed black design adds a touch of elegance to my laundry room. The smart features are incredibly convenient, allowing me to control and monitor my laundry cycles effortlessly. Additionally, the top loader design is practical and efficient, making loading and unloading a breeze. Overall, I couldn't be happier with this purchase. It's a perfect blend of functionality and style.

This washer is a good size and easy to use. It’s a smart washer, but I don’t have the smart functions activated (you have to get a special installation for the smart functions). Nonetheless, the washer has useful non-smart functions. The washer seems to clean clothes well and is pretty quiet.

Very satisfied. Accommodates my king size bedding beautifully and washes it thoroughly. Very quiet and technology is very intuitive to use.

Well, since there is no agitator, this thing can fit almost anything that you want to wash in, so that's great. And since there is no agitator, I know that it's not going to rip my clothes. But then, because of the same reason, when the tumbler turns, the clothes do not turn, they just float and barely turn. I feel like my old front load machine that I could not fit anything in was more effective, and gave me cleaner laundry. This is not bad at all but sometimes, I just put some stuff in the second time, and I use oxiclean more.

This allows for larger washes, and is a quiet appliance that is efficient. I highly recommend pairing it with the dryer.

Have had this for for 3 months and is everything we need. It is quiet and large enough for decent size loads. It is deep so if you have a child doing the laudry or you have shorter arms it may be slightly difficult to get sock or smaller garments at the bottom. Overall happy with the purchase and so far so good.

This washer is efficient, very quiet and has a sleek design making it the perfect selection