Customer Ratings & Reviews
- Model:
- WA55CG7100AVUS
- SKU:
- 10885988
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's large capacity, excellent overall performance, and ease of use. They also appreciate its quiet operation, suitable size for bulky items, and sleek design. However, some customers have noted issues with the washer's cleaning performance, finding that it doesn't wash properly. Minor concerns include its depth and a slight wobble during the spin cycle.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Spin cycle
Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wobbles a bit during its spin cycle, compared to to 5.0 CU I had previously
I would recommend this to a friendBrand response from Samsung
Posted .Rots, we understand the inconvenience of having a washer that wobbles or shakes. Let us take care of the unit immediately.
If your washer wobbles or shakes, you can easily troubleshoot the issue by following the simple steps in this link. Please click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146601945) to help our team pull up your information.
Have a great day.
^Camille
Wahser
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent work and big size tub fit for big family need
I would recommend this to a friendWasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with both the install and the appliance.
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great purchase thank you it get the job done.
I would recommend this to a friendGreat service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jonathan and Juan were so professional, excellent service!
I would recommend this to a friendwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is very deep and it is hard to reach the bottom when pulling clothes out.
I would recommend this to a friendWasher/dryer set
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung washer and dryer set in black are so nice looking. So far so good with no complaints.
I would recommend this to a friendThe WORST. Knotted clothes always
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this washer so much. I basically only use the deep wash with extra water for every single load. It doesn't matter what I put in because there's not enough water so half is out of the water and it's a knotted mess. What I hate the most is that is starts agitating right away! With dry clothes in it! No spinning first, just agitating while the water starts pouring. My clothes are ALWAYS knotted up. Waste of money for the way it works and bad quality for an expensive style washer. DO NOT BUY. Buy LG instead or a cheap washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Golser,
Thank you for taking the time to share what you’ve been experiencing with your washer. We understand how frustrating it can be when clothes come out tangled or knotted after every cycle, and we’re here to help you get the best results from your appliance.
To address the tangling you’re encountering, please follow the guide below and click on the embedded links for additional support:
Laundry is tangled or wrinkled after washing
http://www.samsung.com/us/support/troubleshooting/TSG01218323/
If you’d like further assistance tailored to your model, you may reach out to our support team through the channels below, and we’ll be glad to walk through additional steps with you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151470822) to help our team pull up your information.
Thank you.
^Camille
Samsung washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great delivery and not a huge wait for product at a good price
I would recommend this to a friend- Cons mentioned:Washer performance
Crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a week after purchasing and the washer began throwing off balance codes with the drum banging up against the wall. Worst purchase I’ve made in a while when it comes to appliances in the home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand what you're experiencing with the washer. Let's clear out the error code, ShannonB.
To help rectify the error code showing on the washer, we recommend following the troubleshooting guide under "Unbalanced Load Error." Also, please click on the hyperlink for additional help.
Samsung washing machine information and error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146914568, to help our team pull up your information.
Have a great day!
^Chrystel
Good so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far. Only thing it hard to reach to bottom on the tub.
I would recommend this to a friendIt does it job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The time on there aren't friendly as my old ones. And it recommends to use hot water which is a waste. I would prefer an older model
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tail,
Thank you very much for your review of one of our products. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
New but still broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine broke after 2 weeks of having it and it is taking the warranty longer to fix it then we have even had the machine for. I understand things break even when new, but the fact that we have not been able to wash clothes in a brand new washer for over 2 weeks is why this product is being given this rating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MeganC, we understand your disappointment if you haven't fully enjoyed using your washer, as this needs to be repaired. We want to speak directly to update you on your repair and see what options we can provide to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148680443) to help our team pull up your information.
Have a great day.
^Camille
Not for short people
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not for someone who is short I am 5”3 and I can reach the bottom of the drum to take out the clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, AshfaqH.
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Did not last long.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good washer for a year and 2 months then it stopped working. Was on the phone trying to calibrate and fix it and just does not work. The warranty is out so I had to buy another washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MichaelR,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your overall experience with the washer.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica
Good Price, Delicate Components
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The original one I purchased had metal banging inside the drum. Best Buy replaced it as a Total Tech Member, but the new one also make some sounds that seem like plastic is hitting the inside. I think the manufacturing is too delicate. The price is good, but I don’t think it’s built very durably.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We make every effort to ensure your washing machine operates at its best. Let's get this taken care of.
Suppose your washer is making a loud noise. We suggest clicking on the resources below for assistance. Please click the hyperlink and the instructional video for tips.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147930289, to help our team pull up your information when you message us.
Have a great day.
-John
WORSE WASHER DOES NOT PROPERLY SPIN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer does not fully spin your clothes. It leaves them soaking wet. I will have to find a way to make a claim with total tech or have Samsung send a reimbursement. I have only had it for 3 months and it Never leaves the clothes no matter the cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We all know the frustration you experience with your washer. We are here to help you.
Check out the link below for steps to take when your washer leaves your clothes wet after a cycle. To access the complete instructions, click on the embedded words and select "No" under "Did this resolve your issue?".
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151767230) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
It broke after a year, not a reliable product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after a year, not a reliable product. I will purchase LG products from now on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kenny, we are here to assist you at any time. We would like to have a direct conversation with you to discuss your thoughts on this experience, review repair options, should you decide to have it repaired.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151224988 in your message so our team can locate your information.
Have a great day.
-John
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Major disappointment. I feel like this washer just swishes the clothes back and forth and does not get them clean. The cycles are very long and take over an hour or more for a lot of them. I clean the detergent tray after each load and I still have to bleach it frequently, as well as the area it slides into, because it gets black mold on it. Would definitely not buy this type again. I would rather have an old school washer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your frustration with how the washer works, Cici. Let us assist.
Here's a link to helpful tips if your washer needs to clean the clothes properly. It also includes resources for the washer's cycles and settings, a guide on choosing the suitable detergent, instructions for leveling the washer, and steps to take if the unit displays an error code or if clothes are stained or damaged.
Clothes are not clean after washing in the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
For clothes to always come out clean, we have provided another guide you may check for more information.
Get cleaner clothes with your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00084866/
If you're dealing with a washer that runs too long, please look at the link below. This guide also includes resources on the best laundry load size for your washer, which we highly recommend checking out.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
The link below contains the details about cleaning the washer. Browse the guide until the "Clean the detergent drawer" section to learn more.
How to clean your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00030150/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147369907) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Cons mentioned:Spin cycle
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Washer is working like it is refurbished. It has stopped working properly on the spin cycle 2x.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here to assist you anytime, SoniaP. We want more details on what happens with your washer when it's in spin cycle 2 so we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147243213, to help our team pull up your information when you message us.
Have a great day.
-John