Customer Ratings & Reviews
- Model:
- WA55CG7100AVUS
- SKU:
- 10885988
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's large capacity, excellent overall performance, and ease of use. They also appreciate its quiet operation, suitable size for bulky items, and sleek design. However, some customers have noted issues with the washer's cleaning performance, finding that it doesn't wash properly. Minor concerns include its depth and a slight wobble during the spin cycle.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Washer performance
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel likeit does not wash the clothes as good as a washer should
No, I would not recommend this to a friendBrand response from Samsung
Posted .We put in all possible efforts to ensure that your washing machine operates at its best, MariaS. Let's get this taken care of.
Suppose your washer is unable to wash the clothes well. Click the resources below for assistance. Browse the hyperlinks for tips.
Clothes are not clean after washing in Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147089565, to help our team pull up your information when you message us.
Have a great day.
-John
Do Not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung customer service is horrible. Parts are not available for this machine for new. Had service company come out to fix machine that was only purchased 1 month before. Sears home service. They never contacted me telling me couldn’t get parts but marked order as complete. Samsung tried to reschedule service appointment, then tell me they tried to contact me to replace machine - they didn’t. Here we are 1.5 months later & I have spent over $300 at laundry mat & no fixed or replaced wash machine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tamara B,
That experience sounds incredibly frustrating and exhausting, especially after investing in a brand-new machine with the expectation that it would make life easier, not harder. We want to make this right and would appreciate the opportunity to speak with you directly to better understand what happened and explore how we can help.
Please don’t hesitate to reach out to us through any of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1149284509 to help our team pull up your information.
Leo
Worst washer ever - slow and causes elec surges.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst machine I have ever used. It becomes unbalanced with towels that have been evenly spread, take for ever to wash a cycle, and is so tall that I doubt most people could reach the bottom. Lastly, it causes all the lights in my house to flicker when it goes swoosh. I have all brand new electrical in the house! This was for a rental home, but I am getting rid of it and switching back to LG. Don't waste your time and money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your washer always functions at its best, JasonM. Let's help you.
We recommend following the resources below to rectify your concerns with your washer. Please browse over the hyperlink and watch the embedded video for tips.
Samsung washing machine won't spin or won't stop spinning (See steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615543, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Washer performance
WORST WASHER ON THE PLANET
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give zero stars if I could worst washer on the planet and I’m really really old and had a bunch of washers
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Noneya,
We want to inquire more about what transpires with the washer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Incompetence
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never even got the product because of how incredibly incompetent Best Buy and their delivery service is. I moved into a new home and have 3 children the washer and dryer was supposed to be delivered that week since inevitably I would have a mountain of clothes from my children. They were taken to the wrong address which was only a mile away but the driver refused to pick up his phone and Best Buy was no help stating the delivery would be made a week later which was their earliest time. I cancelled the $2,000 order and will never purchase another product from Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your disappointment about the delivery experience you had, Peter S. We'd love to assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Terrible Experince
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience! Never buy from Best Buy. Motor on washing machine broke on second day. Delivery guys didn’t install all that was ordered, I had to look after they were done and find all items were not installed. Customer service wanted to give me a $15 credit. Have never been more dissatisfied in my life.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Do not recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this a 0 star if I can first one they deliver it and in 30 mins it die on his the power stop working and the replacement the washer when it's spend the drum started hitting the washer hard and it didn't have that much heavy clothes on it. Very Horrible!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello NiecyH,
We know the disappointment of dealing with an unbalanced washer. Let us help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 58 for other actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148273686) to help our team pull up your information when you message us.
Thank you.
-Angelica
Don't Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer works ok as long as the load is light, put something like a sleeping bag or quilt and the trouble starts. After doing a little research the tub stabilizer rod springs are too weak and you can buy stiffer springs for the washer. If I wanted to start mechanicing on a washer I would have kept my old one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how you feel about your washer's failure to meet your expectations. Let us help you out.
Please refer to the link below to maximize your washer's performance. For tips, Browse over the hyperlinks.
The best laundry load size for your Samsung washing machine:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147608117, to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Washer performance
Pick another one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nop! Not working properly Best Buy Weill exchange it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about having a washer that does not work correctly.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 should you need to follow up on the replacement. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
DO NOT EVER buy this or Samsung products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this a zero star I would didn't own it for 30 days and it already doesn't work. there tech has been there to fix this twice and has no answer to fix it. this thing is complete junk and I will never recommend to buy this washer or the brand as the customer service is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kendyl M,
We understand your disappointment about the experience you had. Let us help you.
Please consider checking the link below for the steps if the microwave stops working or is not heating.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821344, which will help our team pull up your information.
^Rainly
Horrible machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like at all. Sensors on this machine were way too sensitive. Every time it would spin , the sensor would start the machine over again,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hennessy, our goal is to ensure that your washer is functioning at its best. Let us help you.
To rectify your washer's concerns, please click the links and hyperlinks and watch the instructional video for tips.
Samsung washing machine won't spin or won't stop spinning (see steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147068685, to help our team pull up your information when you message us.
Have a great day.
-John
Ok ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work well after few days. We returned it and got refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JASISHP,
Thank you for choosing Samsung for your washer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.
Have a great day!
-Kimberly
Extremly dissappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is good ,not happy woth the service. Extremely disappointed Had to take three days off work to receive two items. Makes me not want to buy from Best Buy again as this was a huge inconvenience to me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to document your experience to prevent it from happening again.
Have a great day.
-Ernest-
- Pros mentioned:Capacity, Overall performance
Finally a Washer That Delivers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a frustrating experience with a previous Whirlpool washer that failed after just a year and never seemed to get properly resolved, I decided to try Samsung and I’m glad I did. This 5.5 cu. ft. Samsung washer has been excellent. The capacity is impressive and easily handles large loads, bedding, and towels without issue. The Super Speed Wash feature is a huge bonus when you need clean clothes quickly. Everything comes out fresh and thoroughly cleaned. The machine runs smoothly, looks great in brushed black, and feels solid and well-built. The controls are intuitive and modern, and overall performance has exceeded my expectations. Samsung definitely took the cake here. Very satisfied with this purchase and highly recommend.
I would recommend this to a friend Unable to Get Delivery Date
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too hard to get a mutual delivery date. By the time we figured out a date I decided I would continue to use my older washer.
I would recommend this to a friendBrand response from Samsung
Posted .Hello ArnoldB,
We understand how you feel about not receiving a delivery schedule for your washer. Let us help you.
To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
3C Motor Failure 1Mo Old
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month and getting error 3C (Motor failure) will never purchase another Samsung appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mark G,
It’s understandably disappointing to have a brand new washer show errors when you expect it to run smoothly from day one. Let us help.
You are correct that the error code 3C given by your Samsung washing machine indicates a Motor Error. I have listed the steps you can take for your experience.
1. Power off the washer for 2-3 minutes.
2. Power it back on.
3. Restart the cycle.
4. If the error continues, visit our Support Center to request service.
Repair Services:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149568565 to help our team pull up your information.
Leo
Wouldn’t buy top loader again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one I purchased was defective so I returned the bundle and purchased the front loading model instead. I’m not sure why I initially bought a top loading model in the first place.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Your feedback about our washer is important to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had the washer and dryer for less than a month and it is not working. One of the Worst washer and dryer I have bought
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sanaa,
We recognize your feelings regarding your washer and dryer unit. Allow us to assist you.
We would love to speak with you to learn more about your experience and determine how we can best assist you with your washer and dryer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148619826) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Trouble
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the washer it’s not what I expected and the problem I am having with Best Buy I wil never buy from Best Buy again no one have help me with my problems I hate all of it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are to assist you anytime with your washer, SandraA. We would like to have a direct conversation with you to hear about your overall impressions of your washer and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147599257, to help our team pull up your information when you message us.
Have a great day.
-John
Don’t buy It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a terrible Samsung washing machine I do not recommend it It consumes a lot of water and electricity Samsung is getting worse
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VictorB,
We want to inquire more about what transpires with the washer and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica