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Customer reviews

Rating 4.7 out of 5 stars with 1105 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,105 reviews
  • Rated 1 out of 5 stars

    Delivery sucks in Bismarck ND

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been over a month and I’m still waiting for them to deliver my washer and dryer.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific queries.

      Have a great day!

      ^Chrystel Samsung

  • Rated 1 out of 5 stars

    NA

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine don’t have enough power at the time to wash

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi VictorT,

      We want you to have a better washing machine experience. Let us help you.

      To ensure proper grounding, the washer comes with a power cord featuring a three-prong grounding plug for use in a properly installed and grounded outlet.

      It is necessary to have an AC 120 V, 60 Hz, 15 AMP fuse or circuit breaker. Utilize a separate branch circuit. Link the washer alone to the electrical outlet.

      If you are unsure about the grounding, have a qualified electrician or service person check it out.

      We would love to speak to you to learn more details and determine how we can best assist you.

      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport 
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us  

      Please provide us with this reference number (1146913669) to help our team pull up your information when you message us. 

      Thank you.

      -Kimberly Samsung

  • Rated 4 out of 5 stars

    Samsung 5.5 washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer about 3 weeks ago. I read tons of reviews before purchasing. So far so good. Tub is huge you can wash a ton of clothes. Cleans clothes well and is pretty quiet. Easy to use and seems to be a solid machine. Only reason for 4 stars is it seems to take a little over an hour to wash a load of clothes on most settings. Not a huge deal because it cleans the clothes and I assume it’s because it doesn’t have the agitator. I was able to wash all the sheets and blankets with one wash which was a huge plus.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lemon!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new washer that never works. Very disappointing!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Finally a Washer That Delivers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a frustrating experience with a previous Whirlpool washer that failed after just a year and never seemed to get properly resolved, I decided to try Samsung and I’m glad I did. This 5.5 cu. ft. Samsung washer has been excellent. The capacity is impressive and easily handles large loads, bedding, and towels without issue. The Super Speed Wash feature is a huge bonus when you need clean clothes quickly. Everything comes out fresh and thoroughly cleaned. The machine runs smoothly, looks great in brushed black, and feels solid and well-built. The controls are intuitive and modern, and overall performance has exceeded my expectations. Samsung definitely took the cake here. Very satisfied with this purchase and highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washing Machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washing machine I have ever owned! I got the deepest tub so I can confidently clean a king sized comforter. I do have to spin the drum to reach socks on the bottom, but I don’t mind with my 5’6” self. Get this machine and you can thank me later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, I love the wifi setup so I can track the cycle without having to go downstairs to check repeatedly. A little hard to get clothes out of the very bottom of the tub (I'm 5'4") and it doesn't get the cat hair off of our clothing as well as the old machine with the agitator but will be far more gentle and the fabric will last longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love my Samsung Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding cleaning performance. Superior reliability, and energy efficiency. Highly recommended for excellent, efficient performance. I did my research and consistently rated top for efficiency and cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer with extra space!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer! It is sooooo deep and holds a lot. It maybe too deep for some people to reach to the bottom. It has an optional deep fill that puts a lotnof extra water in it! I do highly recommend this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Smart Washing Machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect washing machine. Download the app to get all the notifications including when it's time to start the self clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient, doesn’t take long and has cloth clean. Oh and it’s quiet and smart. Love that I can access all my Samsung smart thing on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work from best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it Samsung always one of the best quality and delivery was amazing on time and quick with easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great huge washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazingly! The drum is huge so it can fit my bedding without overcrowding. I love the smart feature so I can track when my laundry is done from my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Appliance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer is awesome. I love the "super speed wash" feature. Since I have had this washer, I'm going to have to rethink a few things. In my opinion, this is a superb appliance!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is one of the best things I have ever bought. It is large and efficient. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great size for the right price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. The capacity is excellent to wash my bed sheets and mid to large loads.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for washing heavy laundry tooo. Easy to used. Nice app to download and work from your phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product used it a couple of times its really big in the inside and does the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NewSamsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine! Our previous machine failed after about 10 years. The controller failed and we decided to replace the machine with a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saving money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is already saving us money ! Our water bill came in and it's $40.00 less than last month.

    I would recommend this to a friend