Customer Ratings & Reviews
- Model:
- WA55CG7100AVUS
- SKU:
- 10885988
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's large capacity, excellent overall performance, and ease of use. They also appreciate its quiet operation, suitable size for bulky items, and sleek design. However, some customers have noted issues with the washer's cleaning performance, finding that it doesn't wash properly. Minor concerns include its depth and a slight wobble during the spin cycle.
This summary was generated by AI based on customer reviews.
Cancelled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Here’s my review - it was late so I called about rescheduling the delivery and they cancelled my entire order without my permission!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last 1 day. Two loads and my wife said there was a burning electrical smell and would not turn back on. Do not buy this junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Joshua,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link for troubleshooting steps for your washer that has a burning smell; kindly click the embedded words.
What to do if there is a burning smell in the washing machine?
https://www.samsung.com/ae/support/home-appliances/what-to-do-if-there-is-a-burning-smell-in-the-washing-machine/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147877110) to help our team pull up your information when you message us.
Thank you.
-Ricardo
returned it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not like this item. Had Best Buy pick it back up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we understand how you feel about the washer.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Thank you.
-Angelica
Dont recommend it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 week with it, used it twice and is already giving me issues with it not been level.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your washer that was not leveled after 2 weeks of having it. Let us help.
Here is a link for a video for troubleshooting steps for your washer that is not leveled, kindly watch the video.
Washing machine shakes & vibrates or is noisy | Samsung US.
https://www.youtube.com/watch?v=ywOrH59K9Rw
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147223119) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Waist of monwy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality, super hard to use. Already not working after 2 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to know more about what transpires with the washer and further assist you, DebbieS.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Don’t get this
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got in February and today it lost power won’t do anything and not the outlet
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about your laundry convenience. Let's assist you with this, Dke313.
When the washing machine has no power, we highly recommend performing the troubleshooting steps using the link below. It includes a hyperlink for more information.
Samsung washing machine power issues
https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-will-not-turn-on-or-turns-off-by-itself
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147777097, to help our team pull up your information.
Have a great day!
^Chrystel
Not Working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bout this in June and it’s now Agustin and it’s not working .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
The experience is different from what we expect from our customers. Let us assist you.
Please see the link below for steps if the Samsung washing machine is not working. You can select the nearest issue by clicking the radio button. Kindly click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01203022/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147454699, which will help our team pull up your information.
^Rainly
- Pros mentioned:Ease of use, Noise level
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet. Easy to use. Stylish. Many available wash options
I would recommend this to a friend No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly leaks water. Have to wash multiple times capacity is very poor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BarbaraV,
We understand how it feels to deal with a leaking washer. Let us help.
Here is a link with troubleshooting steps to help with a leaking washer. We recommend checking the hyperlinks and watching the video from start to end attached to this resource.
Samsung washing machine is leaking:
https://www.samsung.com/us/support/troubleshooting/TSG01000977/
You may also check page 59 of the user manual for other recommended actions when water leaks from the washer.
https://downloadcenter.samsung.com/content/UM/202407/20240725164005396/OID67143_IB_WA7100C_EN.pdf
For further assistance with the capacity, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148068213) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Noise level, Overall performance
Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient, doesn’t take long and has cloth clean. Oh and it’s quiet and smart. Love that I can access all my Samsung smart thing on my phone.
I would recommend this to a friend Delivery sucks in Bismarck ND
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been over a month and I’m still waiting for them to deliver my washer and dryer.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific queries.
Have a great day!
^Chrystel
NA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine don’t have enough power at the time to wash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VictorT,
We want you to have a better washing machine experience. Let us help you.
To ensure proper grounding, the washer comes with a power cord featuring a three-prong grounding plug for use in a properly installed and grounded outlet.
It is necessary to have an AC 120 V, 60 Hz, 15 AMP fuse or circuit breaker. Utilize a separate branch circuit. Link the washer alone to the electrical outlet.
If you are unsure about the grounding, have a qualified electrician or service person check it out.
We would love to speak to you to learn more details and determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146913669) to help our team pull up your information when you message us.
Thank you.
-Kimberly
- Pros mentioned:Noise level, Overall performance
New Samsung washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New purchase but everything I asked for so far. Quick quiet and efficient
I would recommend this to a friend - Pros mentioned:Ease of use, Noise level, Size
Samsung 5.5 washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer about 3 weeks ago. I read tons of reviews before purchasing. So far so good. Tub is huge you can wash a ton of clothes. Cleans clothes well and is pretty quiet. Easy to use and seems to be a solid machine. Only reason for 4 stars is it seems to take a little over an hour to wash a load of clothes on most settings. Not a huge deal because it cleans the clothes and I assume it’s because it doesn’t have the agitator. I was able to wash all the sheets and blankets with one wash which was a huge plus.
I would recommend this to a friend Lemon!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new washer that never works. Very disappointing!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand how disappointing it is to have a non-working washer.
We suggest contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Capacity, Noise level
Great washer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is huge. We prefer top load washers. Does an excellent job, even without an agitator. Does a great job with large loads. Quiet unit even for its size.
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Love my washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product used it a couple of times its really big in the inside and does the job
I would recommend this to a friend - Pros mentioned:Capacity, Ease of use
LOVE THIS WASHER.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this washer. It has a huge tub and easy to use.
I would recommend this to a friend - Pros mentioned:Overall performance
Great machine for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, I love the wifi setup so I can track the cycle without having to go downstairs to check repeatedly. A little hard to get clothes out of the very bottom of the tub (I'm 5'4") and it doesn't get the cat hair off of our clothing as well as the old machine with the agitator but will be far more gentle and the fabric will last longer.
I would recommend this to a friend - Pros mentioned:Capacity
Best Washing Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best washing machine I have ever owned! I got the deepest tub so I can confidently clean a king sized comforter. I do have to spin the drum to reach socks on the bottom, but I don’t mind with my 5’6” self. Get this machine and you can thank me later.
I would recommend this to a friend