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Customer Ratings & Reviews

$849.99
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Customer reviews

Rating 4.7 out of 5 stars with 1114 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer, praising its overall performance, large capacity, and ease of use. Many appreciate its quiet operation and sleek design, as well as the convenience of its smart features. Some customers have noted concerns regarding its washing performance and spin cycle, while a few find the depth to be an issue.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,114 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the washer! I like how much room it has and that there are a lot of settings to it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    So far so good!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love so far so good!! So quiet and easy installation!!

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle, Washer performance

    Rated 1 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clothes were not washing well because I put my white rug and stains were still there. It kept washing over and over because it was not spinning the clothes. The tumble wouldn't balance. I switched it to the same brand with the agitator and I'm really happy with the new one. Also the delivery guy that brought the new one stated the previous person didn't connect the washer correctly with connecting the water hose on wrong side. I guess the previous person put the cold water hose on the hot water and vise versa. He said that could have been causing the problems.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JenniferM, thank you for choosing Samsung for your washing machine needs. We're sorry to hear that you switched to the same brand with an agitator after your previous washer had a performance issue. We would love to work with you in the future.
       
      Please visit www.samsung.com or one of our partner websites to explore products that better suit your needs.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Only Using a Couple Weeks But So Far, Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to say long term, but so far so good. Wifi info works great. The quickwash is great since we don't have ground in dirt. Thought my old machine was big, but this one is ginormous! I have to stand on a stool to get laundry out. NICE. Wanted it large enough for a huge king thick blanket, and it fits!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does its job very well when washing I would like to recommend it for its efficiency

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beast of a washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An absolute power house! This washer is an absolute beast in getting my clothes wash! It Is fast, efficient, and makes my clothes smell and feel amazing! I would highly recommend 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this washer. I can stuff my king size duvet in there and it's FULLY WASHED. No dry spots, no bits of unlifted oil or sweat... amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great very quiet.can fit large bedding in with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer does a great job of getting my laundry clean without beating it up.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    KQ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality. Several options on it. Quiet and durable.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    High tech and large capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it best washer we have ever had. It's huge and cuts our wash time in half. The delivery folks were kind and helpful as usual. Best Buy is the only appliance dealer we are ever going to use.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice product super big iteeeeeeeeeeem really like

    I would recommend this to a friend
  • Cons mentioned:
    Washer performance

    Rated 5 out of 5 stars

    Customer service 100%

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first kind of this washer I received was defective. Best buy was quick to send a technician to trouble the machine. Upon realizing that the washer has a defective part, Best buy was quick to help execute a return and exchange for me to get a new washer, the same kind.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice quality, tons of space for large loads, cleans well in short period of time, sleek looking and connectivity via Smart Things App works well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Tells me when my load is done.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent alot of time reading reviews before deciding on this machine. I love it. Washed very heavy blankets with no problem. It tells me when to self clean. I made a good choice. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really too washer. Has been working perfectly. All those bad reviews are probably from people that don’t know how to use it or broke it and now want a new one. Probably lies

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    The best washer yet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love our new washer. Huge capacity washer, cleans thoroughly. Easy to use with Easy directions. Digital selection is simple with great choices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best quality and price and costumer services in the store perfect they help me in everything

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    smoooth, quite and efficient. i love the programming capability

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great appliance!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many options, quiet when is use. Nice color for laundry room

    I would recommend this to a friend